blonk Posted March 6, 2021 Share Posted March 6, 2021 From what I read in the article, Logitech have stated that they are not discontinuing them, or did I misread that? It seems to be just a bunch of people having their orders cancelled due to lack of stock and have decided they must be getting out of the business. blonk 2 Link to comment Share on other sites More sharing options...
evil c Posted March 6, 2021 Share Posted March 6, 2021 1 hour ago, Marc said: The concern with the higher end Harmony remotes is they are all cloud based. It's a worry that those services might not continue. Surely they have an obligation to provide ongoing support, last I heard you could still operate the Squeezebox even years after being discontinued. Often alternative support systems pop up, to provide functionality. But I'm beyond surprised they've dropped their remotes, couldn't imagine going back to the mundane task of switching everything on individually! Perhaps too many people were daunted at the task of setting them up, and they took the easy option of withdrawing from the market. Link to comment Share on other sites More sharing options...
Administrator Marc Posted March 6, 2021 Administrator Share Posted March 6, 2021 58 minutes ago, blonk said: Logitech have stated that they are not discontinuing them Other sources (supposedly an employee) said they were scaling back and winding up the remote division. Apparently there was some further discussion on Reddit. Link to comment Share on other sites More sharing options...
TP1 Posted March 6, 2021 Share Posted March 6, 2021 I wonder if the built in-automation coming from E-ARC interfaces has anything too do with it. . I noticed using e-ARC in the family room, the TV remote will also control other attached devices such as Apple TV and sound bar without any intervention on the users part. The projector and theatre equipment are a different story As it stands, Logitech seem to be the only ones providing an affordable alternative to the expensive custom solutions. . I sincerely hope they can continue. Link to comment Share on other sites More sharing options...
Snoopy8 Posted March 6, 2021 Share Posted March 6, 2021 Oh no! Been a long time user. Without the cloud support, it would not be long before it goes out of date, dies... Link to comment Share on other sites More sharing options...
Snoopy8 Posted March 6, 2021 Share Posted March 6, 2021 Amazon Au has a listing which said discontinued https://www.amazon.com.au/dp/B0038OMEQI/ref=cm_sw_r_cp_apa_fabc_4TYERGRF4F3EWD3Q8CYG But another which is still available https://www.amazon.com.au/dp/B0771KKT7Z/ref=cm_sw_r_cp_apa_fabc_5M6M6MMYB4VFV31FWRX1 Given my unit is at least 5 years old, I bought one to keep me going as long as the cloud service remains running... Link to comment Share on other sites More sharing options...
Volunteer Kazz Posted March 6, 2021 Volunteer Share Posted March 6, 2021 I ordered a replacement yesterday for my destroyed bedroom one, hopefully they'll at least keep the online support going even if they don't make them anymore. 1 Link to comment Share on other sites More sharing options...
blonk Posted March 6, 2021 Share Posted March 6, 2021 I’ve been waiting for the Elite to go on sale. Bought one for the theatre room, set it up in the Tv room so everyone got used to it, now it’s so popular the family want one for both rooms! Risky if the cloud service goes though, and I’m reluctant to pay the rrp, especially now. Link to comment Share on other sites More sharing options...
woadl Posted March 6, 2021 Share Posted March 6, 2021 Mmmm, I sell and program a lot of the Elites, I hope this is not true. Link to comment Share on other sites More sharing options...
cwt Posted March 6, 2021 Share Posted March 6, 2021 6 hours ago, blonk said: From what I read in the article, Logitech have stated that they are not discontinuing them, or did I misread that? It seems to be just a bunch of people having their orders cancelled due to lack of stock and have decided they must be getting out of the business. blonk Yes covid has ravaged many supply lines ; just as an example Anthem with there new model introduction ;not to mention the price hikes of other ce's . Remember too oppo continued support for their players for ages afterwards [and still do? ] Quote Logitech has responded saying, “Please be informed that, we are continuing manufacturing and support of Harmony. The stock levels is [sic] likely due to distribution and logistics, but customer support is not able to confirm.” 1 Link to comment Share on other sites More sharing options...
Guest DrSK Posted March 6, 2021 Share Posted March 6, 2021 4 hours ago, cwt said: Yes covid has ravaged many supply lines ; just as an example Anthem with there new model introduction ;not to mention the price hikes of other ce's . Remember too oppo continued support for their players for ages afterwards [and still do? ] I got support last year from Oppo's contractor in Melbourne. Link to comment Share on other sites More sharing options...
manchu Posted March 9, 2021 Share Posted March 9, 2021 On 06/03/2021 at 1:16 PM, TP1 said: wonder if the built in-automation coming from E-ARC interfaces has anything too do with it. . I noticed using e-ARC in the family room, the TV remote will also control other attached devices such as Apple TV and sound bar without any intervention on the users part. I'm not sure about eARC, but I've found HDMI CEC has negated the need for harmony remote for some devices. Also, my Fetch TV remote has basic 'universal remote' capability built in, so it can switch TV on and change inputs. and then there's the fact that most music and video is from from streaming platforms meaning relatively few people need to control multiple devices. It's a shame to see them going, but I reckon their days were numbered. Link to comment Share on other sites More sharing options...
Satanica Posted March 9, 2021 Share Posted March 9, 2021 32 minutes ago, manchu said: It's a shame to see them going... That it seemingly not confirmed by Logitech at this point. Link to comment Share on other sites More sharing options...
anandpkumar Posted March 9, 2021 Share Posted March 9, 2021 Hope this is just a rumor. Will be a shame if they get discontinued. Happy user here....... Link to comment Share on other sites More sharing options...
richardnau Posted March 9, 2021 Share Posted March 9, 2021 I'm a long term user - and can't find anything else that does what my Elite system does. Sadly, the touch screen on my Elite has died, and I can't seem to resurrect it. It's a few years old, and outside the 'manufacturer's warranty'. I'm happy to pay for it to be fixed or to buy the part and do it myself. Logitech's 'help' service advises that there are no repairers or spare parts sources in Oz. I have politely reminded them of their responsibilities under Australian Consumer Law. Let's see if that stirs them into action! If I have to replace it, it would be a damn shame to find that I can't! Link to comment Share on other sites More sharing options...
Volunteer Kazz Posted March 9, 2021 Volunteer Share Posted March 9, 2021 1 hour ago, manchu said: I've found HDMI CEC has negated the need for harmony remote for some devices. Unfortunately CEC doesn't always play nicely and I find it a big pain in the butt, I turn it off on everything and use my Harmony Elite remotes in the main and bedroom systems. Link to comment Share on other sites More sharing options...
cwt Posted March 9, 2021 Share Posted March 9, 2021 44 minutes ago, Kazz said: Unfortunately CEC doesn't always play nicely and I find it a big pain in the butt, I turn it off on everything and use my Harmony Elite remotes in the main and bedroom systems. Indeed Kazz ; CEC is tied into ARC and every CE has different proprietary interpretations of it like digilink;vieralink; anynet etc . If ARC was reliable hdmi.org wouldnt have replaced it with E-ARC Link to comment Share on other sites More sharing options...
Guest Old Man Rubber Posted March 14, 2021 Share Posted March 14, 2021 I couldn't operate without the harmony in the lounge - would never go back to shuffling remote controls and nobody in the house could get everything to work without it. Perhaps they should start charging for access to the cloud system, the real value they have built up is in that huge database of remote controls. I'd be happy to pay a fee for continued access if it meant the service lasted longer. Link to comment Share on other sites More sharing options...
Andy0217 Posted March 22, 2021 Share Posted March 22, 2021 Hmmm... maybe that’s why I cannot find the Harmony Pro 2400 anywhere on line, even an Elite Although from what I have read the 2400 is only availability through installers? Can anyone point me in the right direction...or should I consider another option, Tired of fumbling with remotes it’s driving me bonkers... Link to comment Share on other sites More sharing options...
Administrator Marc Posted March 22, 2021 Administrator Share Posted March 22, 2021 10 hours ago, Andy0217 said: Hmmm... maybe that’s why I cannot find the Harmony Pro 2400 anywhere on line, even an Elite Also looking for one. Any installers here that can help us out? Link to comment Share on other sites More sharing options...
Satanica Posted March 23, 2021 Share Posted March 23, 2021 15 hours ago, Andy0217 said: Hmmm... maybe that’s why I cannot find the Harmony Pro 2400 anywhere on line, even an Elite Although from what I have read the 2400 is only availability through installers? Can anyone point me in the right direction...or should I consider another option, Tired of fumbling with remotes it’s driving me bonkers... One here perhaps at an exorbitant price. https://www.winc.com.au/main-catalogue-productdetail/logitech-harmony-elite-remote-system/25116470?feature=search&feature_ident=ident%3Ausb|match_mode%3Amatchall|k%3APlusR3Retail_2000|position%3A13?ext_cid=NS|RT00008764&rule=RT00008764&utm_source=google.com&utm_medium=NatSearch&utm_campaign=OrganicGoogleShopping2021 I paid less than $300.00 at JB for mine. Link to comment Share on other sites More sharing options...
Volunteer Kazz Posted March 23, 2021 Volunteer Share Posted March 23, 2021 Guys, check out OfficeWorks they seem to have stock of the Elite. Link to comment Share on other sites More sharing options...
betty boop Posted March 25, 2021 Share Posted March 25, 2021 probably just covid supply demand... why have crazy stuff like below going on Link to comment Share on other sites More sharing options...
Volunteer Kazz Posted March 25, 2021 Volunteer Share Posted March 25, 2021 47 minutes ago, betty boop said: probably just covid supply demand... why have crazy stuff like below going on That's just insane!! 1 Link to comment Share on other sites More sharing options...
richardnau Posted March 27, 2021 Share Posted March 27, 2021 I have a faulty Elite - the touch screen has failed. Display still works, but can't get any touch response, and can't get past the 'this is how it works' screen that appears following factory reset. Anyway, have been having discussion with Logitech, pointing out that not having spare parts or repair services for the product fails to meet their obligations under Australian Consumer Law. As my unit is out of warranty, I proposed to purchase from them a replacement at a discounted price (which I would deem a satisfactory response by way of meeting their obligations). Long story short, they said they can't do that because the Elite is 'end of life', out of stock and won't be coming back. Very sad. I have managed to acquire a Harmony Ultimate One (Amazon Oz) and paired it with my existing Hub. It's all working, but whoever thought that placing the play/pause (and other transport) controls at the top of the device - above the sensitive touch screen - must have been smoking something pretty iffy. Link to comment Share on other sites More sharing options...
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