technoboy Posted February 7, 2006 Share Posted February 7, 2006 I went shopping for an lcd at Harvey Norman , there was at least 20 lcd's side by side but only 2 models showed a brilliant image , the rest were grainy , The 2 outstanding lcd's were both Samsung models . These Samsungs models are being replaced by the new m61 ( which has a new spva panel ) , my suspicision's tell me HN has set up the displayed so customers will buy the Samsung's and rid themselves of old stock , does this seem possible ??? Link to comment Share on other sites More sharing options...
martincollings Posted February 7, 2006 Share Posted February 7, 2006 I went shopping for an lcd at Harvey Norman , there was at least 20 lcd's side by side but only 2 models showed a brilliant image , the rest were grainy , The 2 outstanding lcd's were both Samsung models . These Samsungs models are being replaced by the new m61 ( which has a new spva panel ) , my suspicision's tell me HN has set up the displayed so customers will buy the Samsung's and rid themselves of old stock , does this seem possible ??? Is the Pope a Catholic? Does Jack Newton swim in circles? Does Windows suck? Does.....well, you get the idea! Link to comment Share on other sites More sharing options...
dvduser Posted February 7, 2006 Share Posted February 7, 2006 Welcome to the real world, you only just realised this retailers will promote whatever they get the biggest margin on or the biggest incentives from manufacturers. Link to comment Share on other sites More sharing options...
50mxe20 Posted February 7, 2006 Share Posted February 7, 2006 Is the Pope a Catholic? Does Jack Newton swim in circles? Does Windows suck? Does.....well, you get the idea! Does Pinochio have a wooden dick? Is a frog's bumb watertight? Link to comment Share on other sites More sharing options...
martincollings Posted February 7, 2006 Share Posted February 7, 2006 Does Pinochio have a wooden dick? Is a frog's bumb watertight? Does a bear **** in the woods? Link to comment Share on other sites More sharing options...
mungo brush Posted February 7, 2006 Share Posted February 7, 2006 Does a bear **** in the woods? Do salesmen ever lie? Link to comment Share on other sites More sharing options...
StarDrifter Posted February 7, 2006 Share Posted February 7, 2006 Welcome to the real world, you only just realised this retailers will promote whatever they get the biggest margin on or the biggest incentives from manufacturers. Which is why I never ask the sales drone "which is the best one?" - like most mums and dads do. I don't want his opinion anyway since. 1. He is unlikely to know the technology and unlikely to know what he is talking about 2. Even if he is knowledgeable he is going to lie to you - his idea of "the best one" is the one that they've got too many of and needs to get rid of or the one that makes the most margin. Does Pinochio have a wooden dick? Not after seeing the fairy godmother Link to comment Share on other sites More sharing options...
50mxe20 Posted February 7, 2006 Share Posted February 7, 2006 (edited) Which is why I never ask the sales drone "which is the best one?" - like most mums and dads do. I don't want his opinion anyway since.1. He is unlikely to know the technology and unlikely to know what he is talking about 2. Even if he is knowledgeable he is going to lie to you - his idea of "the best one" is the one that they've got too many of and needs to get rid of or the one that makes the most margin. I actually believe in some of the specialist stores there are exceptions to the rule. ie, There are genuine salespeople who really want to help. When you find one maintain your relationship at all (reasonable) costs (You know what I mean)! Edited February 7, 2006 by Lyle Link to comment Share on other sites More sharing options...
frozenblaze Posted February 7, 2006 Share Posted February 7, 2006 Im in sales (Not Hi-Fi) and Ive been at the same place for 5 years. While I try to give the most accurate and honest answer, when a new model is released, I will ALWAYS push that as it has the most gross, plus commision. I doubt TV's are any different Link to comment Share on other sites More sharing options...
Basil1503559642 Posted February 7, 2006 Share Posted February 7, 2006 Hi Quick Post on the Topic while i've got the time, My pet hate is the 'HD Ready' stickers on the 852-480 Plasma's. The sales staff are still at it despite warnings from the Dept. Fair Trading(in NSW) its misleading. It was all over Sydney in December with one store in Chatswood having its sales staff tell Punters :"you should see the picture on this when fed from a HD box"... it was a SD LG for god's sake. Medication time: Bye Regards Basil Link to comment Share on other sites More sharing options...
PersianImmortal Posted February 7, 2006 Share Posted February 7, 2006 (edited) Caveat Emptor - Buyer beware. It is up to us as buyers when going into any store - whether high tech or low tech - to have done some basic research. Since the dawn of time, a fool and his money have soon been parted. So don't be a fool, spend your money wisely and never, ever rely on anything a salesman says. To be rather harsh, if a person is bright, honest and well-educated they do not wind up being salesmen. No offense to those who are, but it's unfortunately true. So don't rely on their honesty, intelligence or know-how or you'll always end up being disappointed - if not totally ripped off. Edited February 7, 2006 by PersianImmortal Link to comment Share on other sites More sharing options...
Hussla Posted February 7, 2006 Share Posted February 7, 2006 My philosophy with sales is to be honest and straightfoward, simply if I think a product is rubbish I generally tell the potential customer, many a time i've talked someone into a cheaper product because I felt it was a superior product. My job isn't to lie, my job is to provide the best solutions to people. However salespeople like me aren't common because most and I work with some, are dishonest and just rather sell whatever without giving a **** what they are selling, there are certain products that I flatly refused to sell, ie DGTEC and the HDDJ35, basically because my first hand experiences had been nothing but trouble. Link to comment Share on other sites More sharing options...
jokiin Posted February 7, 2006 Share Posted February 7, 2006 My pet hate is the 'HD Ready' stickers on the 852-480 Plasma's. The sales staff are still at it despite warnings from the Dept. Fair Trading(in NSW) its misleading. And what are the warnings from Fair Trading? Link to comment Share on other sites More sharing options...
luvmytv Posted February 7, 2006 Share Posted February 7, 2006 I would suggest the sales people didnt set the TV's up. My exprience in the industry shows most retailers are lazy about shopfront displays and dont really care. The market is so bouyant in flat tv sales that everyone is simply waling in any buying because of the wow factor or to keep up with the joneses. The case of the two samsungs may be that when they threw them up, they just happenned to be near a good source or STB and they plugged them in, either that, or perhaps they have a good sales rep from sammy who was just in and connected them properly so that his product looks good. In my experience retailer do jack about displaying things correclty (except good specialists) and as far as moving old models, they simply put this back on the suppliers and force them to give markdowns or they wont promote and order new products. ................Dont think HN are that smart - they are the most arrogant retailers who dont care about brands or display................they just move boxes. Link to comment Share on other sites More sharing options...
birdie1011503560221 Posted February 7, 2006 Share Posted February 7, 2006 I had an interesting conversation today on this topic... While looking at a Benq LCD at Hardly Normal at Knox, I asked the sales guy if they set up each tv individually or just ran them out of the box, and his reply was "do you have any idea how much time we would spend setting up each tv individually?" My response was, do you have any idea how many more TVs you would sell? BTW, I spoke with one of the sales guys at JB Hifi at Nunawading today who seemed really switched on. Every answer he gave was consistent with what I have learned from this forum, and eventually it came up that he is a member here as well. He has changed my opinion of JB staff - there are obviously some that take it seriously. Cheers, Luke Link to comment Share on other sites More sharing options...
betty boop Posted February 7, 2006 Share Posted February 7, 2006 I had an interesting conversation today on this topic...While looking at a Benq LCD at Hardly Normal at Knox, I asked the sales guy if they set up each tv individually or just ran them out of the box, and his reply was "do you have any idea how much time we would spend setting up each tv individually?" My response was, do you have any idea how many more TVs you would sell? BTW, I spoke with one of the sales guys at JB Hifi at Nunawading today who seemed really switched on. Every answer he gave was consistent with what I have learned from this forum, and eventually it came up that he is a member here as well. He has changed my opinion of JB staff - there are obviously some that take it seriously. Cheers, Luke think it must vary a hell of a lot. The guy ar HN I bought my plasma from knew more than anyone else I came across in my plasma search. And they actually had their plasma's setup pretty well. A hitachi rep I found out later does pay them regular visits and the HN staff are trained by hitachi I understand which might be a factor. Have been in a jb store and overheard a salesman tell a customer that he would not recommend the pana hdstb ...even though they had their heart set on the thing to go with their new pana tv. He said he didn't want to have dissapointed customers...thought that was a nice touch. and he was spot on what he said on the pana stb ! Link to comment Share on other sites More sharing options...
jokiin Posted February 7, 2006 Share Posted February 7, 2006 He has changed my opinion of JB staff - there are obviously some that take it seriously. Well at least one anyway Link to comment Share on other sites More sharing options...
Duff Man Posted February 7, 2006 Share Posted February 7, 2006 BTW, I spoke with one of the sales guys at JB Hifi at Nunawading today who seemed really switched on. Every answer he gave was consistent with what I have learned from this forum, and eventually it came up that he is a member here as well. He has changed my opinion of JB staff - there are obviously some that take it seriously.Cheers, Luke Did you pinch yourself just to make sure? My experience with 3 JB stores salesman was like being on Candid Camera. Link to comment Share on other sites More sharing options...
digitaladvisor Posted February 7, 2006 Share Posted February 7, 2006 The lastest RetraVision catalogues (to their credit) are the most honest and up to date in pricing and detail I've seen. Other catalogues were less then straight forward and forth coming @ honest prices were Good Guys/WOW/JB Hi Fi & HN Clive Anthony's/Clive Peters conservative but othen more accurate then the above others. Catalogues in this area are often full of ticket price point gimmicks and hiding the fuller detail - no excuse - it is plain laziness not to inform with sufficent information the consumer. Buyer BEWARE of super specials. DA Link to comment Share on other sites More sharing options...
astormsau Posted February 7, 2006 Share Posted February 7, 2006 Yeh this is an interesting topic. When comparing the HD Pana and Hitachi on the weekend just before buying one, I was doing my normal last ditch sanity check. The panasonic was nicely mounted on a stand in the walkway with all individual components connected directly to it. Every other plasma was in another area being fed off a splitter unit which seemed to dramatically affect their picture quality. Something as simple as giving a display its own dedicated source units instead of using a splitter thus reducing quality can make a dramatic difference to how good something looks in store and hence what people would generally buy. My recommendation to people looking to purchase something is to ask to see a DVD rather than just FTA on these sets and to also check if the unit is being fed off a split component signal or from its own source units. I chose the Hitachi and it looks dramatically better on my source equipment (which wouldnt have been as expensive as what they had in store) plugged into their splitter, than it did in the store Link to comment Share on other sites More sharing options...
Chopstar Posted February 7, 2006 Share Posted February 7, 2006 Yeh this is an interesting topic.When comparing the HD Pana and Hitachi on the weekend just before buying one, I was doing my normal last ditch sanity check. The panasonic was nicely mounted on a stand in the walkway with all individual components connected directly to it. Every other plasma was in another area being fed off a splitter unit which seemed to dramatically affect their picture quality. Something as simple as giving a display its own dedicated source units instead of using a splitter thus reducing quality can make a dramatic difference to how good something looks in store and hence what people would generally buy. My recommendation to people looking to purchase something is to ask to see a DVD rather than just FTA on these sets and to also check if the unit is being fed off a split component signal or from its own source units. I chose the Hitachi and it looks dramatically better on my source equipment (which wouldnt have been as expensive as what they had in store) plugged into their splitter, than it did in the store IMHO the best way to purchase an expensive item is do the research first BEFORE you take a walk into the shop. There are plenty of reviews (Pro's and Con's) about most of the quality products available on the web. Once you have all that digested along with the going price and the product you want take a step into the store. Theoretically you should know more about the product than the salesman. If the salesman starts to sway you in another direction. Dont be fooled. Your product selection has been qualified.Theirs hasnt! Link to comment Share on other sites More sharing options...
Basil1503559642 Posted February 7, 2006 Share Posted February 7, 2006 And what are the warnings from Fair Trading? Hi Do you have trouble reading?? The warning is sticking "HD Ready" on a 852 Plasma is misleading(Advertising i presume). What penalties apply ,i don't know but it was contained in a Press Release associated with the release of the Dept. of Fair Tradings(NSW) Booklet on the perils of buying a Plasma last year. Interesting Topic,a few of the Posters involved in Retail could open a can of worms. Regards Basil Link to comment Share on other sites More sharing options...
FMB Posted February 8, 2006 Share Posted February 8, 2006 Someone needs to set up some sort of certification program for salespeople. It would need to be completely independent of any retailer and cover everything about HT (audio and video). Salespeople could study for it, take a test and if they pass, get a certificate and badge. It would be a win-win-win for everyone: A certified HT salesperson would probably sell more and could therefore demand a higher commission because of their qualification Retailers could advertise that they have certified experts to attract more customers Customers would know they are dealing with someone who knows, and actually gives a damn about what they are selling. This process has been working for years in the software industry. It could be a great business opportunity for someone on this forum with enough expertise to develop the courseware and organise the exam (prometric.com do most exams in the software market). "Everyone talks about the weather, but no-one ever does anything about it" Link to comment Share on other sites More sharing options...
zorg1503559539 Posted February 8, 2006 Share Posted February 8, 2006 (edited) my favourite is HN advertising prices higher than RRP, then advertising a discount or sale price based on the higher price not RRP.... Edited February 8, 2006 by zorg Link to comment Share on other sites More sharing options...
Foggy Posted February 8, 2006 Share Posted February 8, 2006 Someone needs to set up some sort of certification program for salespeople. It would need to be completely independent of any retailer and cover everything about HT (audio and video). Salespeople could study for it, take a test and if they pass, get a certificate and badge. It would be a win-win-win for everyone:A certified HT salesperson would probably sell more and could therefore demand a higher commission because of their qualification Retailers could advertise that they have certified experts to attract more customers Customers would know they are dealing with someone who knows, and actually gives a damn about what they are selling. This process has been working for years in the software industry. It could be a great business opportunity for someone on this forum with enough expertise to develop the courseware and organise the exam (prometric.com do most exams in the software market). "Everyone talks about the weather, but no-one ever does anything about it" I can't see the IT model working in retail sales. No one really cares how well qualified or knowledgeable you are, or how much BS you tell... as long as you meet/exceed your targets. Link to comment Share on other sites More sharing options...
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