plcguy

ACER/TELEFIX service - you think you've had problems. I could write a book on the experience i have just had! Well, it has been some time that we have been putting up with this annoying "losing channel issue" (post 1527 -April) and as Zanoni pointed out, it did get worse to the point where i decided to send it in. Mentioning the "limited onsite warranty" I got the answer that paragraph 3 in the warranty states "These locations are subject to change without notice" ie we don't do onsite warranty. They told me it would take 3 days, ended up being 6 weeks. Was not happy Jan! Called weekly, different BS story told each time. Got it back Friday and so far so good. Probably too early to tell. The report says they changed the main board and the dgital cpu board. The Appc FW is now V2.002 and DTV is V1.12. A couple of differences noticed immediately 1. If a channel with weak signal is selected it doesn't lock up but shows "weak or missing signal" and another can be selected. 2. Re-ordering the channels changes the channel # ie moving 71 to 3 changes the # to 3 - it used to stay as 71. I have have always thought the panel on this tv was pretty good, it was just that the tuner let it down. Hopefully thats now been fixed.

Well then there must be something apart from the firmware wrong with ours as we have the following: AppC:VWE7_EU_AU037_V1.012 DTV:dVWEX_AU_V1.08R2 and we have had the channels screw up 3 times in the past few months. At first I thought it was the kids fiddling, but after the 2nd time it happened, further investigation pointed to the tv. Up/down buttons select the wrong channels as does the ch list. Don't know if i can be bothered sending it back, as 5 mins to rescan the channels is better than 2 days in the workshop (even if i had to rescan twice to fix the channels the last time it happened). Maybe if ACER come up with another fix? We also still have the lip sync problem. Worst is channel 2 esp spicks & specks.

For those who don't already know, a quick visit to the dgtect website http://www.dgtec.com.au shows high def due for release in sept and the manual is downloadable now for the sd model.

See here for my experience! http://www.dtvforum.info/index.php?showtop...mp;#entry475010

Hi all, I had the problem on a brand new tv delivered last week with audio sync on ch2 and bar down the lh side on ch10. I am in Adelaide and had fw V1.11. I had the choice of waiting for a new 1 or getting it repaired. I chose the latter. Both problems have now been eliminated. The guy i spoke 2 said the fw needed to be upgraded and that also the Digital tv FW had to be upgraded. I can confirm that the fw is now V1.012. As i didn't record the old DTV fw number can only tell you that the new is V1.08R2. Certainly seems like an Acer problem to me! Hope this help some.