mr-happy-pants Posted July 2, 2024 Posted July 2, 2024 I would always rather pay for a warranty that I never have to use, than buy a thing that requires a warranty claim, especially a PC! So, can anyone help me? I have a new ACER Aspire TC-1785 I7 desktop for business, and the green audio output has stopped working; which i use for powered desktop speakers. Audio still works via HDMI to the monitor. After having done all the obvious trouble shooting, ACER suggest I factory reset my PC to see "if that fixes the problem". Resulting in me losing another 2 days reloading software, settings, devices, yada, yada, yada! It might NOT fix the problem. Any hints!? My previous PC (now dead) is why I am again mr-happy-pants, and not Gee-Emm. Another 1st world problem.
Dolphy Posted July 2, 2024 Posted July 2, 2024 There's an option to reset the PC and retain all software and content.
mr-happy-pants Posted July 2, 2024 Author Posted July 2, 2024 (edited) 3 minutes ago, Dolphy said: There's an option to reset the PC and retain all software and content. Oooh! That's good news! How do I do that? I can look that up, I'm sure. ACER support obviously missed that lecture. ACER suggest a hardware reset, not Windows 11 reset. Does that make a difference? Edited July 2, 2024 by mr-happy-pants
mr-happy-pants Posted July 2, 2024 Author Posted July 2, 2024 Problem fixed! It took 3 hours of effing around. It seems if I deselect audio enhancements, the 3.5mm audio output works again. Dunno what turned it on... Just imagine if I lost another 2 days... when I didn't need to! We now return you to normal duties. 1 1
evil c Posted July 2, 2024 Posted July 2, 2024 24 minutes ago, mr-happy-pants said: Problem fixed! It took 3 hours of effing around. It seems if I deselect audio enhancements, the 3.5mm audio output works again. Dunno what turned it on... Just imagine if I lost another 2 days... when I didn't need to! We now return you to normal duties. Sounds like a distinct case of analoganimalitis to me! 1
Kaynin Posted July 2, 2024 Posted July 2, 2024 These things can be so annoying. Last week in my HT room, whilst watching a 4K movie I turned on the option of 4K Enhanced to see what it did. A few days later I sat down to watch some free to air tv - and no audio! Fault finding took me about 2 hours, until I flicked off the 4K enhanced option. 1
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