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Focal speakers Piano Black repair


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Have a pair of Focal speakers, that got accidentally knocked over and the top of one of the speakers broke, it appears to be glass, I always thought piano black were constructed from wood

 

here is a picture of the top of the speaker

 

is there a specific type of piano glass needed for speakersIMG_5457.thumb.jpeg.a3f7dc57cd3ff977ba8bd2b69f7fa4e0.jpegIMG_5457.thumb.jpeg.a3f7dc57cd3ff977ba8bd2b69f7fa4e0.jpeg

IMG_5458.jpeg

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Piano Black is the gloss finish on the rest of the loudspeaker. You have broken the decorative top panel (glass or perspex) and you will need to try to order one from a Focal Dealer. Gluing it back in place could be tricky so the Focal Dealers could help. I'd leave it as is in the photo until you contact the Focal Dealer. FOCAL CANADA have an online "Contact Us" service so you get the ball rolling as soon as possible. As we say in OZ.....bugger!

Cheers

Mick

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Thanks Mick, I have contacted Focal france and Canada, no reply after 2 weeks, probably not worth it to them cost wise.

 

Should look after your customer as I have naim equipment as well

 

im going to contact glass companies, as you say its decorative glass

 

Im originally from manchester uk, so yes bugger is the word

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Another thought would be to "re-contact" Focal Canada........remind them of your previous contact and basically ask WTF is going on. Remind them of your substantial investment in the NAIM/ FOCAL equipment and even though you caused the damage.....you still are entitled to some level of SERVICE or a response at the very least. Just checked there is a Focal Facebook Canada page.......so basically repeat your story......put the photos up as well......you are probably not the only one. Dealing with large multi-national companies often requires you to be noisy/demanding to get some service.

 

Another issue could be the stands supplied by FOCAL......If/ when you get the speaker fixed I would be looking to get increased stability from the  stands.

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Noticed at the local FOCAL Dealer in Australia that the Focal Aria 906 are being sold off at 50% of their RRP. Are they being superceded? Not sure. That has nothing to do with getting one repaired but its interesting. How long ago did you buy them??

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Noticed at the local FOCAL Dealer in Australia that the Focal Aria 906 are being sold off at 50% of their RRP. Are they being superceded? Not sure. That has nothing to do with getting one repaired but its interesting. How long ago did you buy them?? Are you using GAII speaker feet? I find they tend to make the speakers "rock" ans stability is reduced!

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20 hours ago, Chico said:

knocked over and the top of one of the speakers broke, it appears to be glass, I always thought piano black were constructed from wood

It’s just black glass. Ask a glazier. They can try to best match.

 

if the speaker is superseded something cosmetic like this focal I doubt would even keep

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Looking at the current FOCAL speaker listing your speaker is very much a current option. Stick in there and you'll get a response from FOCAL. If it cannot easily be fixed I'm wondering how much a factory replacement would be?

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I would at least enquire with the current and new Focal distributor to see if they have access to the spare parts.

I imagine they will bend over backwards for the existing customers and goodwill of the brand given the sh!tstorm the outgoing distributor has created.

 

https://www.stereonet.com/au/brands/focal

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