Problem with Rega Neo PSU

[DT999]

Looking for some guidance from those with more knowledge....

 

We had a big thunder storm today, with a lightening strike right over the house that caused a short (20 - 30 seconds) power outage.

 

I wasn't doing any listening and my system was turned off, although main power to the PSU was on.

 

This afternoon while listening to a record, the TT just slowed to a stop. I raised the arm, and tried turning on and off and it seemed OK but then it did the same again a short while later. Tried a third power on/off and switching 33/45 a few times but it sounded as though it was running slow before stopping again.

 

So - has the lightening damaged the PSU? If so does it mean getting a new one or can they be serviced or repaired  and is it worth it? 

 

If I do need a new one, are there any better alternatives to the Neo?

 

Thanks

Derek

 

 

Edited January 3, 2024 by DT999

[gibbo9000]

Sounds quite possible that the lightening may have done some damage.  I assume it is out of warranty?

I had my Neo PSU die just before Xmas - still under warranty.  Took it to the retailer and, after a relatively uninspiring initial response it was repaired and back with me within a week.  So suggest talk to a Rega retailer.

 

When I raised a thread here on mine a few suggested that the importer was very approachable as well.  The details provided were:

Synergy Audio Visual Pty Ltd

107 Northern Road
Heidelberg Heights, Victoria
3081. Australia

Telephone: +61 (03) 9459 7474
Fax: +61 (03) 9459 4343

Email: info@synergyaudio.com

 

Best of luck.  Annoying having gear break and uncertain how to approach it.

Edited January 3, 2024 by gibbo9000

[DT999]

2 hours ago, gibbo9000 said:

Sounds quite possible that the lightening may have done some damage.  I assume it is out of warranty?

I had my Neo PSU die just before Xmas - still under warranty.  Took it to the retailer and, after a relatively uninspiring initial response it was repaired and back with me within a week.  So suggest talk to a Rega retailer.

 

When I raised a thread here on mine a few suggested that the importer was very approachable as well.  The details provided were:

Synergy Audio Visual Pty Ltd

107 Northern Road
Heidelberg Heights, Victoria
3081. Australia

Telephone: +61 (03) 9459 7474
Fax: +61 (03) 9459 4343

Email: info@synergyaudio.com

 

Best of luck.  Annoying having gear break and uncertain how to approach it.

Thanks, I will contact Synergy for advice, unfortunately yes it is out of warranty 

[Darryl]

If it was damage by lightening I doubt very much that would be covered under warranty anyway.

Hopefully it's an easy fix for you.

[DT999]

I contacted Synergy Audio and have to say they were extremely helpful.

 

I spoke with their service area and explained my issue. They actually thought it is unlikely to be the lightening that caused the issue but that it was a coincidence.

 

Apparently this is a known issue, where the speed control switch can oxidise. It may even still be covered by the lifetime warranty which if found to be the case is a bonus.

 

They opened a repair job for me while I was on the phone and gave me the job number, now I just have to send the unit in.

 

I will see how long the repair takes and what it might cost, but so far I have been impressed by Synergy Audio - thanks gibbo9000 for the contact details.