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Strangely my old account still works on my iMac, but not on phone or iPad. When I used the Authenticator after the phone and iPad were logged out somehow, I couldn’t find the Authenticator messages. And that was that.

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We can fix that for you. Please just open a support ticket with the relevant details.

If you have already - just hold tight - there's a little backlog of tickets at the moment. You can use this account in the meantime and they will be merged for you.

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