"Unable to connect to selected device?

[ChrisBen]

Hello experts, need some help if possible.

All of a sudden I have a message saying  "unable to connect to device" appearing on the screen of the Qobuz app.

It pops up when I try to select my Mu-so in the "Listening preferences: Audio output device" from my desktop app.

I've tried multiple "switch on, switch off" security settings and so on but I'm certainly no IT buff.

Any ideas would be greatly appreciated.

[ChrisBen]

Anyone?

[Pete D]

Try power cycling everything including modem/router. I have had a similar issue in the past when Qobuz app updated and that fixed it.

[ChrisBen]

Thanks Pete, I think I've tried that 1.1 million times, but I'll have another shot at it. Who knows, fingers crossed.

[Pete D]

Only other thing I can think of is reinstall app. When it comes to anything more than that I’m afraid that I am a technical moron. 

[ChrisBen]

Thanks Pete, I’m in the same boat re tech stuff, also tried re-installing more than once.

Believe it or not after shutting down and restarting everything the net has now gone missing?

I’ll see what I can do this morning, if no luck in come those technicians or as they call themselves engineers.

[ChrisBen]

Net back up and running but still can't detect the device?

[Pete D]

have you tried a factory reset or connecting it directly to router ?

[ChrisBen]

Yes, again more than once.

[ChrisBen]

The annoying thing is that it is recognised by the network under devices.

[Godot]

Raise a ticket with Qobuz support? They will tell you to reboot everything network related again, but it is somewhere to start with the service that isn’t working. 

[ChrisBen]

Thanks Godot, great advice.

Edited August 14, 2023 by ChrisBen