ChrisBen Posted August 9 Share Posted August 9 Hello experts, need some help if possible. All of a sudden I have a message saying "unable to connect to device" appearing on the screen of the Qobuz app. It pops up when I try to select my Mu-so in the "Listening preferences: Audio output device" from my desktop app. I've tried multiple "switch on, switch off" security settings and so on but I'm certainly no IT buff. Any ideas would be greatly appreciated. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 10 Author Share Posted August 10 Anyone? Link to comment Share on other sites More sharing options...
Pete D Posted August 11 Share Posted August 11 Try power cycling everything including modem/router. I have had a similar issue in the past when Qobuz app updated and that fixed it. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 11 Author Share Posted August 11 Thanks Pete, I think I've tried that 1.1 million times, but I'll have another shot at it. Who knows, fingers crossed. Link to comment Share on other sites More sharing options...
Pete D Posted August 11 Share Posted August 11 Only other thing I can think of is reinstall app. When it comes to anything more than that I’m afraid that I am a technical moron. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 11 Author Share Posted August 11 Thanks Pete, I’m in the same boat re tech stuff, also tried re-installing more than once. Believe it or not after shutting down and restarting everything the net has now gone missing? I’ll see what I can do this morning, if no luck in come those technicians or as they call themselves engineers. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 12 Author Share Posted August 12 Net back up and running but still can't detect the device? Link to comment Share on other sites More sharing options...
Pete D Posted August 12 Share Posted August 12 have you tried a factory reset or connecting it directly to router ? Link to comment Share on other sites More sharing options...
ChrisBen Posted August 13 Author Share Posted August 13 Yes, again more than once. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 13 Author Share Posted August 13 The annoying thing is that it is recognised by the network under devices. Link to comment Share on other sites More sharing options...
Godot Posted August 14 Share Posted August 14 Raise a ticket with Qobuz support? They will tell you to reboot everything network related again, but it is somewhere to start with the service that isn’t working. Link to comment Share on other sites More sharing options...
ChrisBen Posted August 14 Author Share Posted August 14 (edited) Thanks Godot, great advice. Edited August 14 by ChrisBen 1 Link to comment Share on other sites More sharing options...
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