075Congo Posted February 27, 2023 Posted February 27, 2023 After years of credit card usage I finally got hacked...........roughly $2500 over Jan and February. Not a nice experience but one thing has me puzzled. My wife has a Westpac Credit Card and regularly gets a text if any transaction looks "fishy" according to Westpac. I currently use a Suncorp Card (Citibank issues their cards) and not a peep out of them. A transaction in Spain ($800).........2 in Kaikoura NZ (I was there!).........Telsta ( 6 @$40) in Melbourne.........3 meals at the new Sydney Casino........and 30 other bits and pieces. Not one word/ text. Apart from changing card providers and maybe getting some of the $2500 back the whole business was a bit rattling! Should I use Credit Cards in the future OR Electronic Fund Transfers (EFT).........making me think!! 1
Dolphy Posted February 27, 2023 Posted February 27, 2023 Mate, defo negligence by the bank. I have to call ANZ when I travel. Macquarie bank notifies us on all transactions. HSBC puts the transaction on hold until we verify. 4
art of SOUND Posted February 27, 2023 Posted February 27, 2023 Every single transaction on my CC comes up on my phone as an instant notification - very annoying as its always the wife spending money! But yes I agree with @Dolphy - poor performance by the bank in this instance. Best of luck with the retrieval process. 2
Addicted to music Posted February 27, 2023 Posted February 27, 2023 I Get notifications via NAB on CC.
Kaynin Posted February 27, 2023 Posted February 27, 2023 I’ve never had a credit card in my life, and yet I still survive… Having said that, my online banking was hacked and I lost thousands in one foul swoop. There’s risks no matter which way you go. 1
rantan Posted February 27, 2023 Posted February 27, 2023 ANY card ( credit or debit ) that is used for transactions either in person or online can be hacked. The onus is on the card issuing bank to monitor transactions and advise you if unusual or suspect charges appear. Citibank is notorious for their "hands off " approach in this area.
betty boop Posted February 27, 2023 Posted February 27, 2023 yep with my westpac card my transactions pop up instantly as they happen... so yes id pick up any transactions i am not making... if on westpac you can get a virtual or digitalncredit card to use online.. its got rolling /dynamic CVV/CVC code.. so supposedly cant be hacked.. https://www.westpac.com.au/corporate-banking/transactional-banking/managing-your-payables/commercial-card-program/virtual-card/ https://www.westpac.com.au/faq/digital-card-temp-pin/ some banks eg westpac and anz are quite vigilant i have to say... i know this from personal experience. once some strange transactions still popped through it was no problem.. they took care of things..nothing much for me to do
Addicted to music Posted February 27, 2023 Posted February 27, 2023 26 minutes ago, betty boop said: yep with my westpac card my transactions pop up instantly as they happen... so yes id pick up any transactions i am not making... if on westpac you can get a virtual or digitalncredit card to use online.. its got rolling /dynamic CVV/CVC code.. so supposedly cant be hacked.. https://www.westpac.com.au/corporate-banking/transactional-banking/managing-your-payables/commercial-card-program/virtual-card/ https://www.westpac.com.au/faq/digital-card-temp-pin/ some banks eg westpac and anz are quite vigilant i have to say... i know this from personal experience. once some strange transactions still popped through it was no problem.. they took care of things..nothing much for me to do did they cancelled the current card and issue a new one with new numbers?
075Congo Posted February 27, 2023 Author Posted February 27, 2023 Yes they did that.....new card in 7 business days and they will investigate the 42 strange transactions and refund me the money at some point in time. My wife and I have decided to be more thorough in checking our monthly statements (we get paper printouts rather than online versions). The phone notification procedure was rather weird......on hold for 20 minutes.......then the connection cutout halfway through the reporting process. Anyway
Cloth Ears Posted February 27, 2023 Posted February 27, 2023 Happened to me on the weekend (early Sunday morning). Two transactions of $100 each on apple.com and they suspended the card and sent me a text. Card number has already been altered and the card should be on it's way today or tomorrow. The two items will take about 4 weeks to finally work their way our, but should be no issue. I just have to work out if there's any direct debits I have to shift to the new card once it arrives.
075Congo Posted February 27, 2023 Author Posted February 27, 2023 Yep the reorganising of direct debits etc is a real pain. 1
GregWormald Posted February 28, 2023 Posted February 28, 2023 While getting your card 'skimmed' in person is possible, any card used over the internet is much more at risk. For internet and phone transactions I have a debit card that only has money in it for about 5 minutes before the transaction. My bank (People's Choice) does freeze and call about anything suspicious. 1
Cloth Ears Posted February 28, 2023 Posted February 28, 2023 31 minutes ago, GregWormald said: While getting your card 'skimmed' in person is possible, any card used over the internet is much more at risk. For internet and phone transactions I have a debit card that only has money in it for about 5 minutes before the transaction. My bank (People's Choice) does freeze and call about anything suspicious. I used to be able to do this, but the cost of running an empty account now isn't worth the money (to me). I guess I could always open a credit card and see if they'll allow it to have a $0 limit - but I find it unlikely.
GregWormald Posted February 28, 2023 Posted February 28, 2023 1 hour ago, Cloth Ears said: I used to be able to do this, but the cost of running an empty account now isn't worth the money (to me). I guess I could always open a credit card and see if they'll allow it to have a $0 limit - but I find it unlikely. My debit card actually usually has about $5 in it and the bank has never charged me anything for that account. Unless it's hacked in the few minutes before I say "pay now", the $5 is all they can get. Asking for more just gets a rejection, and then I know something's wrong.
rantan Posted February 28, 2023 Posted February 28, 2023 5 minutes ago, GregWormald said: My debit card actually usually has about $5 in it and the bank has never charged me anything for that account. Unless it's hacked in the few minutes before I say "pay now", the $5 is all they can get. Asking for more just gets a rejection, and then I know something's wrong. Yes. I do exactly the same thing. The only times that use my credit card are in person for major purchases and always so that I get 55 days to pay.
PositivelyMusicallyGeared Posted February 28, 2023 Posted February 28, 2023 Citibank has an extensive and customizable notification system for both cc and other accounts. You'll just have to enable it.
Addicted to music Posted February 28, 2023 Posted February 28, 2023 Something to watch out for and it’s happen to me, is that the SMS or the number the bank uses to inform you of transaction etc can be hacked. You can get all sorts of messages including fake notifications. Don’t ever click onto the links provided with the messages. You also get messages to informed you that a cash withdraw has happened and informed you to change the password with the link provided. Don’t click on that link and delete the message. Always log onto the banks own website. Also when your out and about especially restaurants, don’t hand your card to the waiter unattended. Always have eyes on the card and where it’s being scan. When you have set up Apple wallet makes it harder for them to scan the card illegally.
075Congo Posted February 28, 2023 Author Posted February 28, 2023 Many thanks for all the input .........some excellent suggestions re managing credit and debit cards. From an education background (35 years of it) I'm not aware of any education programs re credit cards/finance being directed at students. Not aware of any media programs either for that matter. Not the whole answer but maybe worthwhile.
Addicted to music Posted February 28, 2023 Posted February 28, 2023 There isn’t a lot of formal education on scamming. It’s watched, listen and take action. Most large organisations will have on line training for IT security. CC is a while different ball game. In addition to what I posted, when you are at the ATM for withdrawal look at the card reader and ensure physically that there is no attachment that can be easily removed. There was a lot on the news previously where they were adding an attachment in front of the card reader with a tiny camera that is looking at the numeric key pad to steal your pin code. Once they have the card number and pin code it’s all over. So make sure you cover the hand that’s typing the pin code so no one can record your selection.
Cloth Ears Posted February 28, 2023 Posted February 28, 2023 2 minutes ago, Addicted to music said: There isn’t a lot of formal education on scamming. It’s watched, listen and take action. Most large organisations will have on line training for IT security. CC is a while different ball game. In addition to what I posted, when you are at the ATM for withdrawal look at the card reader and ensure physically that there is no attachment that can be easily removed. There was a lot on the news previously where they were adding an attachment in front of the card reader with a tiny camera that is looking at the numeric key pad to steal your pin code. Once they have the card number and pin code it’s all over. So make sure you cover the hand that’s typing the pin code so no one can record your selection. Note that the PIN code is only valid when doing physical transactions - it won't ever be required when you're buying stuff online (that'll be the CVV thing). And what's annoying is that (I believe) it's a legal requirement in Australia for your online software to ask for the CVV number (i.e the back of the card). Not so much overseas (i.e. apple.com - which is where most of the money is stolen via). In my case, I've used this card for a few online purchases, but mostly it's only used for face to face transactions. So I'm still at a loss as to how they got the details. There's no keystroke capture software on the PC (otherwise they probably would have hacked the bank accounts), pretty much all the purchase software that's used online is pretty secure, and I don't use it in ATMs. So the only thing I could think of is a random photo taken while I was using it? Anyway, the new card is almost complete (transactions going back to December so far). And I guess I'll have to keep a thumb on some of the numbers when I have it out (or maybe just black cloth tape - there's an idea).
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