Oui6 Posted July 19, 2021 Posted July 19, 2021 (edited) Further information: Hi, I am selling my brand new nad d3020 v2. It still has the protective film. I bought this thinking I could connect it to my pc, but the nad has deleted the usb input in the v2. Photos: PLEASE READ If you include any reference to pricing whatsoever in this section (excluding RRP), your ad will not be approved If you are advertising multiple items, you must post one bulk price only, or post seperate ads for each item If you don't include photographs of the actual item being sold, your ad will not be approved You understand that a reasonable donation for selling fees is expected upon successful sale of your item - if you have previously sold items and not made a donation, your advertisement may not be approved. Edited July 19, 2021 by Oui6
Bullwinkledamoose Posted July 19, 2021 Posted July 19, 2021 Can you add a picture of the back please?
Neo Posted July 19, 2021 Posted July 19, 2021 1 hour ago, Bullwinkledamoose said: Can you add a picture of the back please? https://nadelectronics.com/product/d-3020v2-hybrid-digital-amplifier/ Neo 1
Antipodean Brad Posted July 19, 2021 Posted July 19, 2021 This may not match exactly with Australian Consumer Law, but did you get it from a friendly store who will let you return it under the category of "not fit for purpose"? (I'm (also) hoping to find an original D3020 for use with a computer.) Good luck with the return or sale.
Oui6 Posted July 19, 2021 Author Posted July 19, 2021 3 minutes ago, Antipodean Brad said: This may not match exactly with Australian Consumer Law, but did you get it from a friendly store who will let you return it under the category of "not fit for purpose"? (I'm (also) hoping to find an original D3020 for use with a computer.) Good luck with the return or sale. I haven't asked, but their return policy states that they do not accept returns if the box has been opened.
Bill125812 Posted July 19, 2021 Posted July 19, 2021 You could always buy a USB to coax converter. They aren’t too expensive
Oui6 Posted July 20, 2021 Author Posted July 20, 2021 3 hours ago, Bill125812 said: You could always buy a USB to coax converter. They aren’t too expensive Could you suggest a couple brands please. I did find one by schiit, but there is no stock.
Antipodean Brad Posted July 20, 2021 Posted July 20, 2021 "their return policy states that they do not accept returns if the box has been opened." This does not comply with the Australian Consumer Law. Seems like you did not get it from a friendly. law-abiding store. How could you know it was either not fit for purpose, or worse, broken, if you don't open the box. It might be worth looking into the consumer law factor. 1 1
Bill125812 Posted July 20, 2021 Posted July 20, 2021 31 minutes ago, Oui6 said: Could you suggest a couple brands please. I did find one by schiit, but there is no stock. Douk Audio USB Converter I got one through Amazon from the US under $80. Only took a week to get here. Found it did the job admirably 1
ThirdDrawerDown Posted July 21, 2021 Posted July 21, 2021 Quote This may not match exactly with Australian Consumer Law, but did you get it from a friendly store who will let you return it under the category of "not fit for purpose"? "Not fit for purpose" is entirely within your rights as a consumer. Whether or not the store agrees, the Federal parliament has said you can. "Do not accept returns" is illegal in this context. Look on the ACCC web site and if the retailer doesn't play nice, report them for trying to evade their legal responsibilities. 1 1
Neo Posted July 21, 2021 Posted July 21, 2021 (edited) On 7/20/2021 at 11:29 AM, Oui6 said: Could you suggest a couple brands please. I did find one by schiit, but there is no stock. Excellent converter retailing for $1200. Would be my pick as I had it many moons ago, in black. Another option is Musical Fidelity Vlink there are two generations and a 192khz version. Regular vlink is 96khz. They do surface here, the pick will be Bryston Buc-1. Neo Edited July 21, 2021 by Neo 1
Oui6 Posted July 21, 2021 Author Posted July 21, 2021 1 hour ago, ThirdDrawerDown said: "Not fit for purpose" is entirely within your rights as a consumer. Whether or not the store agrees, the Federal parliament has said you can. "Do not accept returns" is illegal in this context. Look on the ACCC web site and if the retailer doesn't play nice, report them for trying to evade their legal responsibilities. Thank you for this information, i will keep it in mind for future purchases. I have stuck the rubber pad things that come with the unit, as I was planning to just use it. Will this void return?
Neo Posted July 21, 2021 Posted July 21, 2021 On 7/20/2021 at 11:29 AM, Oui6 said: Could you suggest a couple brands please. I did find one by schiit, but there is no stock. Could be the answer and inexpensive one. Neo 1
ThirdDrawerDown Posted July 21, 2021 Posted July 21, 2021 2 hours ago, Oui6 said: Will this void return? No. The intent of consumer law is that you buy items that are fit for intended use and that have a use-life commensurate with the price you pay. Setting up the product for use is a necessary part of finding out if it's fit for use. Australian Consumer law has very powerful protections, among the strongest on the planet, but retailers will still sell you "extended warranties" (they are unnecessary) and try to tell you that you can't return goods, nor get them repaired. This recent news tells that retailers successfully fool their customers often. Fewer than 1 in 5 customers exercise their rights for remedy.
Oui6 Posted July 21, 2021 Author Posted July 21, 2021 6 minutes ago, ThirdDrawerDown said: No. The intent of consumer law is that you buy items that are fit for intended use and that have a use-life commensurate with the price you pay. Setting up the product for use is a necessary part of finding out if it's fit for use. Australian Consumer law has very powerful protections, among the strongest on the planet, but retailers will still sell you "extended warranties" (they are unnecessary) and try to tell you that you can't return goods, nor get them repaired. This recent news tells that retailers successfully fool their customers often. Fewer than 1 in 5 customers exercise their rights for remedy. Thanks for this! I will try return it. Appreciate the help everyone.
btiltman Posted July 21, 2021 Posted July 21, 2021 There is a V1 in this forum now - I believe it has the USB you require
davewantsmoore Posted July 21, 2021 Posted July 21, 2021 On 7/20/2021 at 11:52 AM, Antipodean Brad said: How could you know it was either not fit for purpose ..... if you don't open the box. It depends on what you retailer or manufacturer told you. If I buy a CD player for the purpose of playing DVDs... and I get it home, plug it in, realise it can't ..... then I can't take it back. But if the "shop told me" that it would play DVDs.... then it was not fit for the purpose (that is was advertised, or sold, for) The product page shows no mention of USB.... so unless the shop said "yeah it's got USB" .... then you're not entitled to a refund. That being said. Ask.... if it's a nice friendly shop, they might want to help you. 3
ThirdDrawerDown Posted July 21, 2021 Posted July 21, 2021 Quote then you're not entitled to a refund. My successful experience has been with results that disagree with this. Just saying. Customer intended to purchase with USB. Absence renders the unit not fit for purpose. Details in the ACCC website. Cheers.
rantan Posted July 21, 2021 Posted July 21, 2021 1 minute ago, ThirdDrawerDown said: My successful experience has been with results that disagree with this. Just saying. Customer intended to purchase with USB. Absence renders the unit not fit for purpose. Details in the ACCC website. Cheers. The operative word here is entitled. Unless the retailer knowingly and deceptively told the OP that the amplifier actually had a USB connection, then the OP is not entitled to a refund. Of course a professional and customer focussed retailer may well choose to offer a credit or swap, but that would be at their discretion because this is not a case of the item being not fit for purpose. If I had been in that situation and the USB connection was a high priority, I would have made every effort to examine the amplifier and physically check if there was that type of connection long before I gave them my money. I am,in no way, being critical of the OP, but it really is up to the buyer to make sure that what they are buying will do the job that is required. 1
davewantsmoore Posted July 21, 2021 Posted July 21, 2021 36 minutes ago, ThirdDrawerDown said: Details in the ACCC website. Yep. https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations Quote ..... are fit for any purpose that the consumer made known to the business before buying (either expressly or by implication), or the purpose for which the business said it would be fit for
Oui6 Posted July 21, 2021 Author Posted July 21, 2021 3 hours ago, btiltman said: There is a V1 in this forum now - I believe it has the USB you require Thanks, I saw it aswell.
Oui6 Posted July 21, 2021 Author Posted July 21, 2021 (edited) 1 hour ago, davewantsmoore said: Yep. https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations What if I told them I will be connecting this to my desktop and he neglected to mention that this unit does not have the usb input required to connect? He also didn't tell me I needed to buy speaker cables separately.. was quite sad to come home to realise i cant set it up after thinking about listening to these all day lol This is my first amp and speakers, which I also mentioned to him. Edited July 21, 2021 by Oui6
davewantsmoore Posted July 22, 2021 Posted July 22, 2021 15 hours ago, Oui6 said: What if I told them I will be connecting this to my desktop and he neglected to mention that this unit does not have the usb input required to connect? The retailer (and manufacturer) obligations is to not mislead you about what purpose the product is fit for. What specifically did they say? "Yes, you can connect this to a desktop computer". There is no lie. USB isn't required to connect to a desktop.... desktop computers might have bluetooth, coaxial SPDIF, or optical SPDIF..... and the unit has those three unputs. Sure... if you took it back to the retailer and said "I assumed this would have USB" .... they might say "we will give you a refund".... but they are under no obligation to do that. Perhaps the seller could have been more helpful to you, and asked you more about your specifics.... but they are under no legal obligation to do that...... their only legal obligation is to not mislead you. 15 hours ago, Oui6 said: He also didn't tell me I needed to buy speaker cables separately.. was quite sad to come home to realise i cant set it up after thinking about listening to these all day lol If you had of said..... I need USB input, and I need speaker cables..... and he said "Yeah, it has USB input and it comes with speaker cables" ..... then they are legally obligated to give you a refund. It's up to you to ask what it comes with, so you know what you are buying. If you had of said (for example), I need to drive 200 watts into my speaker..... they would have needed to tell you that this amp won't make that much power.... otherwise you could get your money back. They are not legally obligted to enquire about (for example) how much power you wanted to deliver..... but of course, a good salesman would ask you.
rantan Posted July 22, 2021 Posted July 22, 2021 16 hours ago, Oui6 said: He also didn't tell me I needed to buy speaker cables separately You were buying an amplifier. Amplifiers are not sold with speaker cables in the box. They often do include a basic stereo pair of RCA leads and always a generic power cord but never speaker cables.
Oui6 Posted July 22, 2021 Author Posted July 22, 2021 1 hour ago, rantan said: You were buying an amplifier. Amplifiers are not sold with speaker cables in the box. They often do include a basic stereo pair of RCA leads and always a generic power cord but never speaker cables. I also bought speakers
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