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Posted (edited)

Hi all,

 

Allow me to rephrase myself, sorry for the confusing first post

I have a new Samsung smart TV with built-in streaming apps like Netflix and Disney+ etc, I only wanted the sound to pass thru the AVR to get 5.1 channel, but failed.  (My new TV eARC port is only HDMI 2.0b according to some TV reviews website.)
- sound is distorted, even if the source is TV, the result is the same.

My connect as below:
TV(eARC) -> AVR (ARC)
- all using existing HDMI cable
- Used a new HDMI 2.1 cable and gotten the same unsuccessful result.
- TV settings for "Sound" menu has not much option to change to

 

 

Edited by jkcs
edited "Title" and post to express my problem more specific
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If you are looking for uncompressed sound formats, you have no choice but get an AVR with eARC

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4 hours ago, rayleh said:

If you are looking for uncompressed sound formats, you have no choice but get an AVR with eARC

No, I'm not.  Thanks

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Posted (edited)

How is your TV sending audio to your AVR now? Optical cable ?

Edited by Boxerfan88
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On 5/28/2021 at 7:12 AM, Boxerfan88 said:

How is your TV sending audio to your AVR now? Optical cable ?

No, it is via HDMI cable.    thanks

I have edited my original post and title to be more precise

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sorry for being so shameless.  haha  ?  

 

Anybody here as similar experience or setup that works?

my TV is a Samung Q60A and a Denon 1911.  Technically HDMI is backward compatible as I done my studies on the internet.

 

It is just that I don't want to buy a new AVR to find out root cause isn't from the old AVR.  tyvm 

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You’ll need to share more on your setup and maybe record the sound bro. I don’t think it’s your amp. 

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Guest wcseow
On 5/27/2021 at 3:18 PM, jkcs said:

Hi all,

 

Allow me to rephrase myself, sorry for the confusing first post

I have a new Samsung smart TV with built-in streaming apps like Netflix and Disney+ etc, I only wanted the sound to pass thru the AVR to get 5.1 channel, but failed.  (My new TV eARC port is only HDMI 2.0b according to some TV reviews website.)
- sound is distorted, even if the source is TV, the result is the same.

My connect as below:
TV(eARC) -> AVR (ARC)
- all using existing HDMI cable
- Used a new HDMI 2.1 cable and gotten the same unsuccessful result.
- TV settings for "Sound" menu has not much option to change to

 

 

Hi.

1. Maybe you could elaborate more on what distorted sound meant. Can you still hear the sound correctly, like the dialogue, or it is just you do not get the sound effects expected.

2. Will you be able to connect other source to the another HDMI port or a notebook., then I guess you could determine whether it is the AVR that is causing it.
3. Or you could  use optical from TV to the AVR to see whether that works.
 

Hope it could help

 

Thanks

 

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23 hours ago, petetherock said:

You’ll need to share more on your setup and maybe record the sound bro. I don’t think it’s your amp. 

 

21 hours ago, wcseow said:

Hi.

1. Maybe you could elaborate more on what distorted sound meant. Can you still hear the sound correctly, like the dialogue, or it is just you do not get the sound effects expected.

2. Will you be able to connect other source to the another HDMI port or a notebook., then I guess you could determine whether it is the AVR that is causing it.
3. Or you could  use optical from TV to the AVR to see whether that works.
 

Hope it could help

 

Thanks

 

 

Hi Petetherock and wcseow,

 

1) My TV and AVR are connected using HDMI cable via eARC and ARC port respectively.  I just want the native apps e.g Disney+, Netflix to play 5.1 channel thru my HT.

2) Samsung Q60A tv only support Dolby Digital + 

3) Cannot select "Pass-through" under Expert settings for sound mode in TV, see "TV sound settings.jpg"

4) If playing from Netflix/Disney+, the AVR detected as Dolby digital + but the display looks weird and the sound output is distorted, see "TV_netflix.jpg"

a) if I changed the sound settings to PCM, the LCD display and  sound output is like point 5 below

5) If playing from Youtube, the AVR detected as "PLII" , but the sound is only 2.1 channel, see "Youtubejpg.jpg"

 

 

thanks so much for replying to my qns, appreciate alot

TV sound settings.jpg

TV_netflix.jpg

Youtubejpg.jpg

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Posted (edited)
1 hour ago, jkcs said:

 

 

 

TV sound settings.jpg

 

 

 

See the text on the RHS, it may explain what is supported, and what isn’t.

 

It seems to say only HDMI sources can be routed via eARC.

 

Does your TV support sending raw audio from apps (NFLX/DSN+) in a passthru fashion via eARC?

 

I donno….

Edited by Boxerfan88
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Try "Auto" bro..

Just cycle through the various options to see if the sound gets better.

Your AVR should be able to decode the regular bitstream / PCM options.

 

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1 hour ago, petetherock said:

Try "Auto" bro..

Just cycle through the various options to see if the sound gets better.

Your AVR should be able to decode the regular bitstream / PCM options.

 

thanks very much  ?

 

if select "Auto", the audio output is distorted

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1 hour ago, Boxerfan88 said:

 

See the text on the RHS, it may explain what is supported, and what isn’t.

 

It seems to say only HDMI sources can be routed via eARC.

 

Does your TV support sending raw audio from apps (NFLX/DSN+) in a passthru fashion via eARC?

 

I donno….

thanks very much  ?

 

may be too much for me to understand.   lol 

I doubt my TV can do that.  I know it can decode (or whatever the term is) Dolby Digital +.  this is written on the product spec in samsung TV URL.  

 

Samsung is so green that it does not print user manual in hardcopy anymore.

 

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Guest wcseow

Sorry for being repetitive, 

 

1. Could you explain what do you hear when you said distorted?.....for example can you still make out the dialogue.

 

2. In your earlier post, you mention when Youtube is played and PL II is displayed on AVR, is the sound ok?

 

Thanks

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Posted (edited)
On 6/2/2021 at 4:03 PM, jkcs said:

sorry for being so shameless.  haha  ?  

Technically HDMI is backward compatible as I done my studies on the internet.

 

Are you that sure eARC is backward compatible to ARC .... 2 total dif chipset you know ....

Go HDMI.org to discover yourself .

Edited by econav
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Posted (edited)
On 6/3/2021 at 8:10 PM, jkcs said:

thanks very much  ?

 

may be too much for me to understand.   lol 

I doubt my TV can do that.  I know it can decode (or whatever the term is) Dolby Digital +.  this is written on the product spec in samsung TV URL.  

 

Samsung is so green that it does not print user manual in hardcopy anymore.

 

 

maybe i can suggest to try another way, out of band method.

 

if your tv got optical out, use an optical cable to connect from tv to avr. configure tv to send raw audio via optical. configure avr to receive audio via optical. if it works, this could be your workaround…

Edited by Boxerfan88
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20 hours ago, econav said:

Are you that sure eARC is backward compatible to ARC .... 2 total dif chipset you know ....

Go HDMI.org to discover yourself .

 

Relax brudder, no need to be so aggressive (unless I mis-interpreted your meaning...  peace)  ?

to be frank, I am a noob to AV.  I thought forums are meant to be sharing of info, ideas and etc?  

sometimes whilst doing own research, I read the contents and might misunderstood them,  but for this case, I believe I am correct so

I went to the url u provided and read, it also said it is backwards compatible

 

https://www.hdmi.org/spec/hdmi2_1  

 

I screenshot for your reference.Capture.JPG.e419df3a99341060a53d8f4550f8731b.JPG 

 

 

 

 

 

 

9 hours ago, Boxerfan88 said:

 

maybe i can suggest to try another way, out of band method.

 

if your tv got optical out, use an optical cable to connect from tv to avr. configure tv to send raw audio via optical. configure avr to receive audio via optical. if it works, this could be your workaround…

 

6 hours ago, petetherock said:

Yeah

if optical works it may not be the encoding and the fault may lie in the HDMI part

 

 

Hi Bro Boxerfan and Petetherock,

thanks for your replies and guidance.  unfortunately my existing 1.5m toslink optical cables are too short to connect to my TV and AVR.  I also don't want to try anymore, just output the audio via TV speakers can already ?

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On 6/4/2021 at 1:35 PM, wcseow said:

Sorry for being repetitive, 

 

1. Could you explain what do you hear when you said distorted?.....for example can you still make out the dialogue.

 

2. In your earlier post, you mention when Youtube is played and PL II is displayed on AVR, is the sound ok?

 

Thanks

Hi wcseow,

 

Forgot to extend my thanks to u earlier.   

To answer your qns.

1. No.

2. Yes, sound is ok if avr show PLII

 

Cheers to all

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If there's a mode where the sound is clear, then it's unlikely to be your amp / speakers.

Then you'll need to work out the signal that's sent to your amp.

Since we don't know that, you just try a few settings, and using trial and error, you may succeed.

 

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Posted (edited)
3 hours ago, jkcs said:

 

Relax brudder, no need to be so aggressive (unless I mis-interpreted your meaning...  peace)  ?

to be frank, I am a noob to AV.  I thought forums are meant to be sharing of info, ideas and etc?  

sometimes whilst doing own research, I read the contents and might misunderstood them,  but for this case, I believe I am correct so

I went to the url u provided and read, it also said it is backwards compatible

 

https://www.hdmi.org/spec/hdmi2_1  

 

I screenshot for your reference.Capture.JPG.e419df3a99341060a53d8f4550f8731b.JPG 

The issue you are facing is not HDMI 2 vs 2.1 port or chip compatible , that is why you connected your New Tv to the older Denon is still will work.

But the problem you face is eARC vs ARC , take a look on the Question and Answer , there are more inside the chip and cable , like network/ CEC etc....Lor?

D0D7CDB3-5F6B-40F6-BAE1-C08821CAFCB4.png

 

F51742F7-DA98-4C93-BD72-5CDB03A6E0B2.png

Edited by econav
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Allow me to make this clearer. Correct me if I'm wrong with my understanding. I think what jkcs is trying to say is regardless whether HDMI 2.0 or HDMI 2.1, all HDMI connection is "backward compatible". This is NOT wrong. For eARC (HDMI 2.1 specs) vs normal ARC (HDMI 2.0 specs), this may be a little tricky as it really depends on the manufacturer's intent to make their products to work with both eARC and ARC seamlessly. With all intents and purposes, I'm pretty sure jkcs is fully aware that HD lossless audio like Dolby Atmos and DTS-X cannot be output to his old AVR (which only support ARC) since he emphasize in getting normal 5.1 sound output and never once did he ever mention about lossless HD audio in the likes of Dolby Atmos or DTS-X. So he is NOT wrong to say that it should be able to get at the very least, Dolby Digital + or normal DTS Core format to work since HDMI 2.0 and HDMI 2.1 specs (with ARC as a subset) are backward compatible. The AV device (equipment) we use - i.e. TV/display and Amp/AVR should be able to "auto-negotiate" among each other while still using one medium - i.e. HDMI cable. 

 

I have no answer as to why jkcs is experiencing "distorted" sound on his system while connecting using a typical HDMI cable while he have no issue with Youtube playback (sound is fine) while connection remain the same in both scenario. 

 

@jkcs - Can you use other HDMI port on your Samsung TV which has no eARC label on them or are all the HDMI ports eARC-compliant? 

 

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Posted (edited)

@econav,

actually I am a noob in this area, in fact in other area also,  so my understanding might be wrong after reading some articles via Net.   

 

@Raylim76,

u completely understood my intentions despite some bad terms I used to describe my problems.  ?

 

maybe next time i buy AVC-3700H because its product description mentioned the below.  

  • Enhanced Audio Return Channel (eARC) HDMI support: Through the main HDMI output, connect your TV with eARC HDMI support to allow uncompressed and object-based audio formats like Dolby Atmos and DTS:X directly from your smart TV app to your AV receiver.
Edited by jkcs
update info on AVR
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Guest wcseow
On 6/5/2021 at 7:58 PM, jkcs said:

Hi wcseow,

 

Forgot to extend my thanks to u earlier.   

To answer your qns.

1. No.

2. Yes, sound is ok if avr show PLII

 

Cheers to all

Hi. No worries.

 

Yes, the symptoms are quite puzzling. 

 

Have  you tried a clean power reset?ns

 

E.g. power off at the mains and disconnect the power chord from the unit.  Wait for a short while and then reconnect. 

 

If it does not resolved then may be can consider doing a factory default. 

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  • 4 weeks later...

I am thinking of relaying new speakers wire that is hidden inside my false ceiling for the surrond.  I think to do this, need to open up some parts of the partition and reseal when completed.   

 

Any bro here as contact/lobang to recommend? my bad, I lost contact with my reno contractor already (more than a decade since engaging him) .  I have messaged some handyman in carousell, pending their reply.

 

Do share contacts if you know.. 🙏

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Posted (edited)

edit for update: solved already, sorry for my own noobness

 

@Bro Bizzibee, thanks for your post.  :)   Earlier on, i did remove the cap and tried but failed.  need to exert some force 

Edited by jkcs
update on my noobness
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Posted (edited)
2 hours ago, jkcs said:

I cannot plug these banana plugs into my Denon AVR 1911, too big even at tip and I don't want to force it in.  (afraid to spoil my AVR)

 

Can you see metal inside the Speaker Binding Posts like below:

 

el_avr-1911_back.png?mw=1220

Or is there plastic covers over the top of each Speaker Binding Post as shown below.

 

denon-avr1611-1-01.jpg

 

 

 

If so, you need to remove the plastic lug/cover on top of each Speaker Binding Post. See:

 

 

Edited by bizzibee
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  • 3 weeks later...

I have resolved my issues by using a newer model of avr.. indeed it is due to hardware incompatibility 

 

Thanks everyone who assisted me.  😀

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