kunalraiker Posted November 15, 2012 Share Posted November 15, 2012 No password, No security Apps. Nothing was activated or installed. We have disabled all her banking apps, changed itunes account password, but she would like the phone to be remotely wiped as it has personal data. We do have the IMEI number, but for the love of GOD cannot find a way to wipe the phone, any ideas? Link to comment Share on other sites More sharing options...
Telecine Posted November 15, 2012 Share Posted November 15, 2012 Apple have a free find my iPhone app that may help you locate it. If your wife has a Mobile Me account, that will allow you to do a remote wipe. You should report it to Police and have the IMEI blocked by the carrier if you cannot locate it. Link to comment Share on other sites More sharing options...
proftournesol Posted November 15, 2012 Share Posted November 15, 2012 You're in luck if you've got the Find iPhone app on the phone and have enabled it, you can find the phone, track it, disable it and wipe it remotely. If not, you are in trouble Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 You're in luck if you've got the Find iPhone app on the phone and have enabled it, you can find the phone, track it, disable it and wipe it remotely. If not, you are in trouble She did have iCLOUD activated, but when I go on the website it does not locate the phone, the phone is definitely turned off, would that be why I cannot remotely wipe it. Link to comment Share on other sites More sharing options...
betty boop Posted November 15, 2012 Share Posted November 15, 2012 (edited) if phone is turned off find iphone cant be used, have to ring the phone provider and block the account but that is all be able to do I think. try mac support they might have an answer. otherwise hopefully a good soul finds it and gives you a call if had "home" as phone number. I did that once when found a phone nearly running it over while bike riding. owner was real pleased to get it back ps also dont be suprised if you just find it under a table or behind the couch a few weeks from now. my wife has lost her iphone in her car a couple of times Edited November 15, 2012 by :) al Link to comment Share on other sites More sharing options...
Telecine Posted November 15, 2012 Share Posted November 15, 2012 (edited) If you are able to request a remote wipe, it will wipe it next time it is turned on ifit is offline when the wipe is requested. I believe that you need the find my iPhone app or equivalent installed to be able to request a remote wipe. I don't suppose it was connected to a work network? Most corporates have a remote wipe capability through Mobile Data Management software for devices connected to their network as part of a BYOD policy. Edited November 15, 2012 by Telecine Link to comment Share on other sites More sharing options...
proftournesol Posted November 15, 2012 Share Posted November 15, 2012 She did have iCLOUD activated, but when I go on the website it does not locate the phone, the phone is definitely turned off, would that be why I cannot remotely wipe it. You have to have actually registered the device with the app by turning on the preference and being on the same iTunes account. Now that you've changed the password though it won't be able to locate it. Link to comment Share on other sites More sharing options...
Saxon Hall Posted November 15, 2012 Share Posted November 15, 2012 [quote name= al' timestamp='1352973471' post='797120] if phone is turned off find iphone cant be used, have to ring the phone provider and block the account but that is all be able to do I think. try mac support they might have an answer. otherwise hopefully a good soul finds it and gives you a call if had "home" as phone number. I did that once when found a phone nearly running it over while bike riding. owner was real pleased to get it back ps also dont be suprised if you just find it under a table or behind the couch a few weeks from now. my car has lost her iphone in her car a couple of times Yes but what about your wife? Link to comment Share on other sites More sharing options...
betty boop Posted November 15, 2012 Share Posted November 15, 2012 Yes but what about your wife? woops smart car ! Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 You have to have actually registered the device with the app by turning on the preference and being on the same iTunes account. Now that you've changed the password though it won't be able to locate it. I fear the same. Anyway, went down to the police station to lodge a complain. First didn' t want to lodge my complain as he thought I was a fraud and was going to make an insurance claim. They couldn't care any less, dumb as a brick. Took down my complain, but told me to expect nothing and to not call them as there are slim chances of finding it. I specifically requested to get their guys to wipe the phone or block the IMEI, his response was the IT Staff will check it at some stage - not sure when. I will visit a"better" more professional police station tomorrow, hopefully I will get somewhere. I will try another Police Station, I think as Link to comment Share on other sites More sharing options...
ehtcom Posted November 15, 2012 Share Posted November 15, 2012 I fear the same. Anyway, went down to the police station to lodge a complain. First didn' t want to lodge my complain as he thought I was a fraud and was going to make an insurance claim. They couldn't care any less, dumb as a brick. Took down my complain, but told me to expect nothing and to not call them as there are slim chances of finding it. I specifically requested to get their guys to wipe the phone or block the IMEI, his response was the IT Staff will check it at some stage - not sure when. I will visit a"better" more professional police station tomorrow, hopefully I will get somewhere. I will try another Police Station, I think as Was it stolen? or lost? Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 Was it stolen? or lost? Lost at Highpoint shopping Centre, I even know the store. Link to comment Share on other sites More sharing options...
ehtcom Posted November 15, 2012 Share Posted November 15, 2012 Lost at Highpoint shopping Centre, I even know the store. Have you left contact details with the store and center management? Link to comment Share on other sites More sharing options...
Saxon Hall Posted November 15, 2012 Share Posted November 15, 2012 I fear the same. Anyway, went down to the police station to lodge a complain. First didn' t want to lodge my complain as he thought I was a fraud and was going to make an insurance claim. They couldn't care any less, dumb as a brick. Took down my complain, but told me to expect nothing and to not call them as there are slim chances of finding it. I specifically requested to get their guys to wipe the phone or block the IMEI, his response was the IT Staff will check it at some stage - not sure when. I will visit a"better" more professional police station tomorrow, hopefully I will get somewhere. I will try another Police Station, I think as Not meaning to cause offense here but what have the Police got to do with it? You said the phone was lost! The police are not responsible for blocking the IMEI and I would not think it is within their power to wipe the phone.Or am I missing something here?BTW what were you complaining about to the police? Your wife losing her iPhone? Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 Have you left contact details with the store and center management? No, but will do it tomorrow-Good Idea thanks. It was a fruit store, I doubt if they have security cameras there, whose footage I could check. Link to comment Share on other sites More sharing options...
Telecine Posted November 15, 2012 Share Posted November 15, 2012 (edited) Not meaning to cause offense here but what have the Police got to do with it? You said the phone was lost! The police are not responsible for blocking the IMEI and I would not think it is within their power to wipe the phone.Or am I missing something here? BTW what were you complaining about to the police? Your wife losing her iPhone? Lost property is often handed in to Police. If it is found by someone and no attempt is made to find the owner or hand it in, the finder commits an offence; Stealing by Finding. Edited November 15, 2012 by Telecine Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 BTW what were you complaining about to the police? Your wife losing her iPhone? Yes, but I specifically requested for IMEI blocking, made it clear that I don't care about the actual handset-just the confidential data on it needs to be erased. Link to comment Share on other sites More sharing options...
Telecine Posted November 15, 2012 Share Posted November 15, 2012 Yes, but I specifically requested for IMEI blocking, made it clear that I don't care about the actual handset-just the confidential data on it needs to be erased. You can get the carrier (Telstra, Optus etc) to do the IMEI block. Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 You can get the carrier (Telstra, Optus etc) to do the IMEI block. I read about this not long back, she's with TPG though..... Link to comment Share on other sites More sharing options...
rantan Posted November 15, 2012 Share Posted November 15, 2012 You can get the carrier (Telstra, Optus etc) to do the IMEI block. That's correct. The police have absolutely no power to preform any IMEI blocking. It is carrier specific. It is also not the concern of the police about the information on the phone . I do very much sympathise with your situation, but there is virtually nothing the police can do. They don't even attend break ins these days and don't have the person power to chase lost phones around the joint. Good luck with it . Link to comment Share on other sites More sharing options...
Tony M Posted November 15, 2012 Share Posted November 15, 2012 They don't even attend break ins these days and don't have the person power to chase lost phones around the joint. Too true, and it's been like that for a while. About 10 years ago, my car was broken into in a city carpark at about 4pm. The drug-dazed character that did it ran off down the street with the stereo/TV unit he'd ripped out of the centre console, hotly pursued by an enthusiastic young bloke from the country who though he shouldn't get away with it. The bloke stopped a police patrol car and pointed out the fast disappearing perp. The cops told him it "wasn't worth the trouble", advised him to report it at a Police station and calmly drove off. :mad: When I reported it, I relayed the story from the country bloke and ended up with the distinct impression it was par for the course. The insurance company ended up with a bill for around $8,000 IIRC. Link to comment Share on other sites More sharing options...
mello yello Posted November 15, 2012 Share Posted November 15, 2012 Too true, and it's been like that for a while. About 10 years ago, my car was broken into in a city carpark at about 4pm. The drug-dazed character that did it ran off down the street with the stereo/TV unit he'd ripped out of the centre console, hotly pursued by an enthusiastic young bloke from the country who though he shouldn't get away with it. The bloke stopped a police patrol car and pointed out the fast disappearing perp. The cops told him it "wasn't worth the trouble", advised him to report it at a Police station and calmly drove off. :mad: When I reported it, I relayed the story from the country bloke and ended up with the distinct impression it was par for the course. The insurance company ended up with a bill for around $8,000 IIRC. should have told them it was a packet of biscuits -_- 2 Link to comment Share on other sites More sharing options...
Marsy Posted November 15, 2012 Share Posted November 15, 2012 Kunalraiker, When you attend the Police Station you will need to make a lost property report. They will need your IMEI number for the report. You will receive a carbon copy of that report. Once completed, if your wife's phone is handed in at any point they will be able to match it to your report and contact you. Your service provider will need to be contacted by yourself in the meantime to block the IMEI number. If the phone is later found this can be undone. Unfortunately, the Police are unable to block the IMEI number themselves or do anything with regard to the data stored on the phone. If the staff at Highpoint review the CCTV footage and discover that someone has stolen the phone (whether by finding or from a handbag) you can then file a theft report and the Police can investigate. Good luck with it all. Link to comment Share on other sites More sharing options...
kunalraiker Posted November 15, 2012 Author Share Posted November 15, 2012 Thanks All that provided valuable recommendations, I will be ringing the Service Provider to block the IMEI, will go down to the shopping centre and report the theft. Will let you all know how I go Thanks Again! Link to comment Share on other sites More sharing options...
kunalraiker Posted November 18, 2012 Author Share Posted November 18, 2012 Update: I got the service provider to block the IMEI. Went down to HIGHPOINT and lodged a formal request, also requested security to check the cameras from that particular day. Lets see what happens Now need to get her a new phone. Nexus 4 anyone? Link to comment Share on other sites More sharing options...
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