nothing1 Posted September 2, 2012 Posted September 2, 2012 i have had my oppo now for a week and already i have had 1)the draw refuse to shut (had to push with my hand) x2 2)the unit locked up when trying to stream> i stopped the music and it stopped but the play icon remained and would not go and i was unable to play anything else(had to turn off and on again) x2 3)turned on the player and had a no signal message on tv screen(had to unplug hdmi and plug back in before it would show the oppo screen)x1 i would not have expected this many faults within the first week so do you think this is normal or should i return it and get a replacement?
Saxon Hall Posted September 2, 2012 Posted September 2, 2012 Get a replacement and try it out again. The drawer sticking is a worry in it's self as to it's longevity even apart from the other issues! 1
nothing1 Posted September 2, 2012 Author Posted September 2, 2012 yes that's what i thought, it should not have had this many fault in the first week.
68premier Posted September 2, 2012 Posted September 2, 2012 Mine froze up a few times when streaming some tunes when it was new. Only way to get it going again was a reboot. Must admit it's been ok for the last few months. No reason why though. I haven't ugraded the f/ware sincs I've had it (about 9 months) My biggest gripe would be the remote. Has to be pointing directly at the player for it to work, plus I think it looks a bit chunky and ugly.
Guest JohnA Posted September 2, 2012 Posted September 2, 2012 yep, send it back. The draw not shutting could become a bigger issue later on
junkmail Posted September 2, 2012 Posted September 2, 2012 If it is still the first week you should be able to ask for a new replacement .
Jeff65 Posted September 3, 2012 Posted September 3, 2012 The draw might be an issue. I would have this looked at, especially if it recurs. The streaming issue could easily be the fault of the server side software or network connection. I've had some freezes while streaming with my BDP-93, but it would take a lot of effort and expertise to be able to blame the OPPO for them. It has been my experience that some server side software works better than others. The HDMI issue could be the TV.
nothing1 Posted September 3, 2012 Author Posted September 3, 2012 @ Jeff65, that could be the case but because i have never had that happen before with any of the other hdmi connections i find that is unlikely but it could be possible
Mr_Gimlet Posted September 3, 2012 Posted September 3, 2012 (edited) Have you got current firmware? (edit: obviously not talking about the drawer...) Edited September 3, 2012 by Mr_Gimlet
betty boop Posted September 3, 2012 Posted September 3, 2012 With any of these situations. Talk to the retailer. If not happy get it swapped. For the record, do a google will find people experiencing similar on 95 &93 at times.. Not as stable as older 83. With regard freezes & sluggishness.
muzzagruzz Posted September 3, 2012 Posted September 3, 2012 @ nothing1 - if it is a 'major problem', you can demand a replacement or refund. You do not have to accept a repair for a 'major problem'. You choose, not the retailer! The retailer does not choose and they cannot refuse you. If you go to the Fair Trading website you will find the following: http://www.fairtrading.nsw.gov.au/Consumers/Consumer_guarantees_warranties_and_refunds/Guarantees_on_goods.html#Rejecting_and_returning_goods Can I get a refund, replacement or other compensation? Whether you get a repair, replacement, refund or other ‘remedy’ depends on whether the problem is: major – cannot be fixed or too difficult to fix minor – can usually be put right. You may also be able to claim for compensation for your costs in time and money because something went wrong with the goods. For major problems with goods You can: reject the goods and get a refund reject the goods and get an identical replacement, or one of similar value if reasonably available, or keep the goods and get compensation for the drop in value caused by the problem. You get to choose, not the supplier or manufacturer. A major problem with goods is when: a reasonable person would not have bought the goods if they had known about the problem. For example, no reasonable person would buy a washing machine if they knew the motor was going to burn out after three months the goods are significantly different from the description, sample or demonstration model shown to you. For example, a person orders a red bicycle from a catalogue, but the bicycle delivered is green the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a ski jacket is not waterproof because it is made from the wrong material the goods are substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time. For example, a car is not powerful enough to tow a consumer’s boat because its engine is too small – despite the consumer telling the supplier they needed the car to tow a boat. the goods are unsafe. For example, an electric blanket has faulty wiring. Cheers, Trickster 1
nothing1 Posted September 4, 2012 Author Posted September 4, 2012 after speaking with Bill from Mcleans hifi at Gosford, he has organized a replacement that should be in by Friday so all is good. Thanks to everyone for your advice.
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