Gaolow Posted March 3, 2013 Posted March 3, 2013 Just to share my horrible experience with my purchase from the COURTS just recently... The problem started when my old Sharp TV dead after 6 years of service... after hunting for a replacement for a week, saw news paper of the EXpo mega sale by COURTS in the month of Jan'13.. so decided to head down there to take a look whether is there any good deal.. After check vary brands, saw the Philips seem to have good PQ and price also look attractive..on top, it stated that it made in Europe. So decided to hoot this brand and set the delivery date on 25th Jan'13.. On the day of delivery, took one day leave and awaiting for the TV to come. The TV delivery on the dot and check the box condition and everything seem to be in order. They open up the set and plug in the power plug, no power..no image..nothing. I ask them to tried another power cable..same problem, nothing on it..so..I told them..I must be very lucky to get a D.O.A TV.. This is the first time I received a D.O.A good with so many years of purchasing electronic equipments. They told me.they can not return the TV as they need to inform their HQ about it...and ask me to call COURTS about my problem.. well after many kpkb..they finally accept to send another new replacement within the next two days...and plus S$100 gift f.o.c... Well, after receiving the replacement TV...I thought finally I can enjoy the TV without any worry...well my happiness did not last long...just last week, the replacement TV having problem again..it just auto off and on irregardless of any source I used...fed up..call the Philips about the issue and they send their men down the next day to check what is the problem...and now come to the best part...the Philips tech who came down and after checking...he said he know what is the problem but there is no solution yet..the work around is to disable that function if you want to watch TV..I told him..this is not acceptable....how can you ask me to accept something like this..he then advise me to talk to COURTS for any arrangement and he just wrote down what his finding on the repair note..now my emotion when up super high...call COURTS and ask them what are they doing and demand a replacement of another brand of TV as I have already lost hope with Philips. They agree and ask me to come down to re-select another brand... So two days later, I choose a Panasonic TV and the COURTS ensure that they are following up with my case and they want to make everything goes well and in order.. so I give them another chance...and today..the TV suppose to deliver..and it did deliver..but ..this is the TV that I received..see photo.. What do you think..is it a new set, used set, display set...etc? When they deliver, I saw the box is like very old and not fully factory sealed..I begain to suspect..this TV might not be new..I ask the delivery man, he told me is a new set...only when they open up..i saw the forms were all like very bad shape or conditions..I know something is not right..only when they remove the TV from the box...and I saw the damage..I ask them..can you explain? They silence and ask me whether want to accept..? I ask them..what do you think? They call their supervisor that customer reject due to faulty TV..they ask me to keep the rest of free gifts..I told them..please bring back everything..I going to ask for full refund + case... So those who going to buy from COURTS..do take note!!! I have heard lots of stories about COURTS..most of it I doubt it until I had experience not once but...three times.. Lucky Lemon law ....but guess i have enough of it..from the same store.. Enough is Enough!!!!
n3wk1d Posted March 3, 2013 Posted March 3, 2013 Sorry to hear about this. Lemon Law apply here, either they replace you another one till you happy or ask for full refund. Hope everything work out fine for you.
silencer13 Posted March 3, 2013 Posted March 3, 2013 wow, looks terrible! My guess is that it was another customer return set that they're trying to offload to any sucker meek enough to keep quiet and accept it.
wizardofoz Posted March 3, 2013 Posted March 3, 2013 I got 3 TV from the same courts all no problems at all...2 for me one for my BIL ... 50" was delivered...I installed it OK... other 2 42" sets C&C again all no issue.
Gaolow Posted March 4, 2013 Author Posted March 4, 2013 Got my full cash refund after much asking and kpkb..initially they still prefer me to accept another brand or they re-deliver another set..the cSO ask me to give them another chance to serve me.. I keep telling her ..nope ..i want refund and not more TV from you .. She said refund will be in gift card..i told her..I only accept cash and nothing else...and the cash to be ready by tonight. the best part is she still explain to me that the TV set is new and they don't know why it was dented..after hearing this..my tempo go high..trying to smoke me.. Went there a while ago to collect the refund..the cashier took out the money..and just nice there some customers behind me on the Q to pay for their purchase..they saw me collecting the money and sign the refund slip..one of them look very surprise..think he think..what happen..
yp Posted March 4, 2013 Posted March 4, 2013 U may consider getting yr tv from Gain City. So far have bought from them: split air-cons, fridge, washing machine, electric water boiler, slow cooker, stand fans etc. Only thing which I have not bought from GC, is my tv which I have it bought from Best Denki. None of the above been purchased from Gain City have given me any problem. Gain City do not have any hp scheme. All is by cash or card. So they will not be able to sell someone a repossess unit. I also learnt from their salesman that should u buy a new product, they will not replace it with their store's display set. Unless if one opts to buy a display set, perhaps at a slightly discounted price against a new set. Try to get from their main branch at AMK Industrial Park 2.
Gaolow Posted March 5, 2013 Author Posted March 5, 2013 The best just happen today.... wao lao... Courts CSO: "Hello sir, Can I speak to Mr. XXX, this XXX from Courts customer service.." me: "Yes, speaking.." Courts CSO:"Sir, we are sorry for all the troubles and unhappiness that youhave experience during your purchase of the TV with us. As such, we like to offer you a S$50 gift card as a token of our apology. How you want to collect the card? self collect or by post?" me: “Thank you for your offer, but I’m not going to take that gift card and you can keep it.” Courts:”Sir, may I know why? This is just a small token to show our sincere sorry .” Me: “Very simple, I not going to deal with courts any more. I have no confident and faith on your product that you selling and also the company itself.” Courts: “Sir, please keep the card. We are really sorry about it.” Me: “Yes, I know and thanks.. But my stand is still firm. No more business from me.” Courts:”Ok, thanks for you feed back, I will let my manager know.” Few hours later…Courts call again.. Courts CSO: “Hello, can I speak to Mr. XXX, this XXX from Courts customer service.." Me:”Yes, speaking..” Courts: “Sir, understand you have reject our offer of S$50 gift card, after talking to our manager, we decided to offer you S$80 gift card as form of sorry and also to gain back your confident and trust to us. So that we can still serve you in the future.” Me(wtf..up the offer to buy my trust and confident. Wow!!!): “ Sorry, I’m not going to accept that and you can save it. As I said before, my confident is already lost no matter what.” Courts: “How about, I offer you S$100 gift card, my final offer. Please do accept it. We hope that your confident is back. We hope to see you again.” Me (OMG!!! Got barging one..now up the offer..):” Hello, let me make my self clear. I’m not going to buy anything from COURTS! So don’t bother to send me the gift card. My confident is totally lost so is my trust.” Half an hour later…they call again.. Courts CSO:”Hello sir, it me again. We know that you not going to buy anything from us, we decided to offer you S$100 NTUC voucher instead. You can use these voucher to shop at the NTUC. “ Me (wow ..now use NTUC voucher):”Hello, I not going to accept anything from you guys..be it gift card, vouchers or even F.O.C TV. Simple put it, I done with you guys and no longer want to buy anything from COURTS.” Courts CSO:”So sir, can you tell me how can we gain back your confident again?” Me (wao lao….):”I’m not sure..all I can say is ..it will be very hard. As I have share my experience with my friends and relatives either facebook or other way. I’m not sure whether will they continue to buy from courts or stop..that I don’t know and I will not stop them. I just share my experience and in fact ..some of my friend who know about my case still proceed to purchase from Courts. It just me that I lost my trust in your company.” Courts CSO:”ok sir, we are still sorry about it. Can we send you a apology letter to you?” Me (hello, send letter must ask? ): “well, I don’t think that is necessary as you have said sorry for how many times. I already got my cash refund and to me my case is closed.” Courts CSO: “Sir, so we can close this case?” ME: “why not, I already got my refund full. To me is close. Not sure why you keep calling me.” Courts CSO:”ok sir, thanks for your time, again we are sorry for all the trouble you have. Good bye.” Me: “good bye.”
tane0019 Posted March 5, 2013 Posted March 5, 2013 wao lao - tell them that you want a 42" LED TV for you toilet then can case close ma.
joamonte Posted March 5, 2013 Posted March 5, 2013 Why buy from court ? Neigbourhood electrical shop is cheaper.. ...I brought all TV , washing Machince, fans, microwave from neigbourhood shop, usually at least 5% or more cheaper than shopping center.
rainbow4 Posted March 5, 2013 Posted March 5, 2013 Maybe TS was getting a repossessed TV, especially if a business is doing hire-purchase deals.
Horchai Posted March 5, 2013 Posted March 5, 2013 Why buy from court ? Neigbourhood electrical shop is cheaper.. ...I brought all TV , washing Machince, fans, microwave from neigbourhood shop, usually at least 5% or more cheaper than shopping center. really? which shop can recommend? i'm looking for a LG LED TV. thanks.
kzone Posted March 5, 2013 Posted March 5, 2013 I have been buying fm Iberna Pacific located at Loyang Point. Am not sure if they are the cheapest for everything but on the occasions that I looked around, couldn't find it cheaper anywhere else except for those fair ads that may be for 1st xxx, while stocks last etc. Over the years, have bought fridge, washer, tv, jetspray, heater...
n3wk1d Posted March 5, 2013 Posted March 5, 2013 I thought those neighbor hood shop normally does not carry new model? Anyway, congrats to TS for getting your full refund.
joamonte Posted March 5, 2013 Posted March 5, 2013 really? which shop can recommend? i'm looking for a LG LED TV. thanks. A lot of this kind of shop around island neigbourhood if you look around...my reguler are a shopin Jurong West. For example, last year feb I brought a 3D 55" plasma TV at $900+ when harvy norman quote me $1100+ of same model.
joamonte Posted March 5, 2013 Posted March 5, 2013 I thought those neighbor hood shop normally does not carry new model? Anyway, congrats to TS for getting your full refund. whatever court or havy horman got sell, they got sell too....only different is they dont have a show room to let you see the actually thing. Usaully I go showroom in shopping center check/see the item and decide I want to buy, than ask the neighbourhood shop quote me the price of that item, 10 out out 10 time neighbourhood shop is cheaper...
netbaby Posted March 5, 2013 Posted March 5, 2013 A lot of this kind of shop around island neigbourhood if you look around...my reguler are a shopin Jurong West. For example, last year feb I brought a 3D 55" plasma TV at $900+ when harvy norman quote me $1100+ of same model. Wow.. 55" plasma for 900+, may I ask is it full hd or hd ready? I am also looking for one. Sorry to ot
joamonte Posted March 6, 2013 Posted March 6, 2013 Wow.. 55" plasma for 900+, may I ask is it full hd or hd ready? I am also looking for one. Sorry to ot 720P ,for my parent watch TV is good enough.
netbaby Posted March 6, 2013 Posted March 6, 2013 720P ,for my parent watch TV is good enough. Thank you Joamonte. 8) Will keep the neighborhood store in mind. Don't think I will buy any expensive items in Courts. During those early days... i think Courts is the 1st to introduce monthly installment and I often heard courts use to collect back those furniture and electrical appliance because user fail to pay for the installment and all these items were repackage and back to sale.
armoury Posted March 6, 2013 Posted March 6, 2013 The best just happen today.... wao lao... Courts CSO: "Hello sir, Can I speak to Mr. XXX, this XXX from Courts customer service.." me: "Yes, speaking.." Well, give the Courts CSO a break, he/she was just doing his/her job and trying to keep you happy. Admittedly if I were in your shoes, I'd never trust them ever again, although I might not be so magnanimous and might take the NTUC vouchers just for the hell of it...
deaf.eye Posted March 6, 2013 Posted March 6, 2013 Hi Gaolow, I am curious after those unsuccessful attempts by Courts to win you over, what else could they have done to win you over again? I am curious from the point of customer satisfaction. In Singapore, I would say 95% of retailers "compensate" with vouchers, discounts, free gifts... items with a monetary value tagged to it. And majority of Singaporeans seeing "a form of money" dangling in front of their eyes will bite it. In these cases, there will be a tacit agreement that "customer is happy again, and retailer has successfully retained a customer". For your case, you have a firm stance and I just wonder what "non-monetary" items could have been offered to change your view to that of "Ah Ok, Courts made a mistake this time, and I will forgive them once". ;)
Juzzaudio Posted March 6, 2013 Posted March 6, 2013 Lucky I didn't buy the Sony 40EX430 from them last week. I put it on hold first till the Digital Broadcasting is ready by the end of the year.
Gaolow Posted March 6, 2013 Author Posted March 6, 2013 Hi Gaolow, I am curious after those unsuccessful attempts by Courts to win you over, what else could they have done to win you over again? I am curious from the point of customer satisfaction. In Singapore, I would say 95% of retailers "compensate" with vouchers, discounts, free gifts... items with a monetary value tagged to it. And majority of Singaporeans seeing "a form of money" dangling in front of their eyes will bite it. In these cases, there will be a tacit agreement that "customer is happy again, and retailer has successfully retained a customer". For your case, you have a firm stance and I just wonder what "non-monetary" items could have been offered to change your view to that of "Ah Ok, Courts made a mistake this time, and I will forgive them once". ;) How they can change my view...?? it not an item/good/ or anything that is tangable..be it monetary or not.... it very simple.. you should able to figure out..
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