in1voice Posted August 27, 2007 Posted August 27, 2007 Two weeks ago, my Panny 42PV60H which I bought in May 2006 suddenly developed a 3 inch vertical black strip down the right side and the entire right half was flickering. HN came and took it away and found that it was not reparable and had to give me a replacement. They offered to give a new Panny 42PV70H or I can upgrade to another TV by paying the difference. I decided to take the Panny 42PV70H and save the $ for a better upgrade one or two years later, given that displays are getting cheaper and better every year. I was surprised that my new and 'free' Panny 42V70H comes with a 3-year waranty and $200 NTUC voucher! My old Panny had a one year Panny warranty. Imagine if I din get the HN extend warranty.... I would have to buy a new TV and totally scrap my 14 mth old plasma. A lesson learnt. For big ticket items that may not be reparable, better get extended warranty. Having had both the Panny PV60 and the PV70, I would say that the PV70 is much improved.... better clarity and colour, better contrast and blacks, better speakers, and much better menu and user interface. Looks better too. Thank God for my new TV. The Panny PV60 was made in Japan, PV70 made in S'pore.... just hope the Singapore made TV is not as reliable as the Japan one....hehehe
HT102 Posted August 27, 2007 Posted August 27, 2007 The Panny PV60 was made in Japan, PV70 made in S'pore.... just hope the Singapore made TV is not as reliable as the Japan one....hehehe I am surprised that they gave you the 3-year warranty on PV70. So theorectically, if we ensure that our TV breaks down on irreparable parts after the series becomes obselete, we can have infinite number of free upgrade to newer models. Hurray! ;D
game_goondu Posted August 30, 2007 Posted August 30, 2007 strange, usually warranty does not work like this. anyway, good for the TS.
darthmax Posted August 30, 2007 Posted August 30, 2007 I am surprised that they gave you the 3-year warranty on PV70. So theorectically, if we ensure that our TV breaks down on irreparable parts after the series becomes obselete, we can have infinite number of free upgrade to newer models. Hurray! ;D 3 years warranty is by Panasonic... Currently they are running the free 2 more years warranty promotion for almost all their current LCD and plasma model.
tbln Posted August 30, 2007 Posted August 30, 2007 The Harvey Norman extended warranty is not cheap, but important for big purchases. If the item is cannot be repaired, even on the last day of the extended warranty, you will get a replacement that is equivalent to the value you originally purchased for. Best Denki extended warranty on the other hand, depreciates 20% per year. At the end of the 5th year, replacement value is only 20% of original purchase. Proceed with care. ;D
in1voice Posted August 30, 2007 Author Posted August 30, 2007 HN's extended waranty didn't really compensate me full value what I paid for the PV60. They gave me a choice of taking the PV70 or a credit equal to their current price of the PV70 towards any upgrade. The credit they gave is 35% what I paid for the PV60. In my case, since it happened in the 2nd year, the BD extended waranty would have been better for me. I don't remember paying more for the HN EW as I bought it at the PC Show. I was also surprised to get the freebies along with the replacement TV, but I found out that HN actually buys from Panny the TV to give to me, so it's like I'm buying the TV new which then comes with the waranty and gifts. Since it's under HN's EW and not Panny's waranty, it's paid by HN's insurance company who has to decide whether it's cheaper to repair or replace. Of course Panny will quote a high price to repair. If it's under Panny's waranty, then things would work out differently. Having spent time with the PV70, I have to stay the PQ is really much better than the PV60. SD TV appears a lot sharper. According to website, the PV70 does some kind of upconverting. The higher contrast also improves the PQ quite a bit.
dmateo Posted August 30, 2007 Posted August 30, 2007 was at comex boot today and they guy said panny tv is 5 year guaranteed. I did saw it on the advertisement as well... :D Of course I was just smilling when they start claiming that the TV was made in Japan and that it is 1080p... (they didn't manage to emphasis the panel is 1024 x 724 but capable to downscale 1080 input).. :D
chchan Posted August 30, 2007 Posted August 30, 2007 HN's extended waranty didn't really compensate me full value what I paid for the PV60. They gave me a choice of taking the PV70 or a credit equal to their current price of the PV70 towards any upgrade. The credit they gave is 35% what I paid for the PV60. In my case, since it happened in the 2nd year, the BD extended waranty would have been better for me. I don't remember paying more for the HN EW as I bought it at the PC Show. I was also surprised to get the freebies along with the replacement TV, but I found out that HN actually buys from Panny the TV to give to me, so it's like I'm buying the TV new which then comes with the waranty and gifts. Since it's under HN's EW and not Panny's waranty, it's paid by HN's insurance company who has to decide whether it's cheaper to repair or replace. Of course Panny will quote a high price to repair. If it's under Panny's waranty, then things would work out differently. Having spent time with the PV70, I have to stay the PQ is really much better than the PV60. SD TV appears a lot sharper. According to website, the PV70 does some kind of upconverting. The higher contrast also improves the PQ quite a bit. hi in1voice, can you share more on the details on the HN extended warranty? or is there a link where i can find the info? So is it worth the money to get the deal at comex or the neighbourhood shops? thanks!
in1voice Posted August 30, 2007 Author Posted August 30, 2007 Hi chchan, HN's EW basically promises onsite service, repair and replacement with a similar model if not reparable. I think it's quite expensive if bought separately but most times it comes free during promotions. For relacement, unlike BD, they will not fix an amount of compensation but depend on mkt price of similar model at that point in time. BD's EW i think pays 100% within 1st year, dropping 20% every subsequent yr. These days, with EW, 0% interest credit card installments, quicker delivery, wide range of models in stock and free gifts, quite competitive to buy from big chains compared to neighbourhood shops.
chchan Posted August 30, 2007 Posted August 30, 2007 thanks! the offer at the show is very competitive, especially with the installment and EW ;D appreciate the info! cheers!
in1voice Posted August 31, 2007 Author Posted August 31, 2007 thanks! the offer at the show is very competitive, especially with the installment and EW ;D appreciate the info! cheers! I'm quite curious wat package they are giving for the 42PV70 in the show... ;)
chchan Posted August 31, 2007 Posted August 31, 2007 check this thread on the offers.. http://www.xtremeplace.com/yabbse/index.php?topic=47437.0;all
in1voice Posted September 13, 2007 Author Posted September 13, 2007 Wow, looking at the HN prices today, if my 42PV60 had broken down now instead of one month ago, I would have gotten the 42PV70 free plus $500 of vouchers instead of just $200.... ::)
hifi_enthusiast Posted September 13, 2007 Posted September 13, 2007 can u let us know how many hours a day you used your TV before it broke down? thanks
in1voice Posted September 14, 2007 Author Posted September 14, 2007 can u let us know how many hours a day you used your TV before it broke down? thanks Not really much. Average 2 hrs per day? 14 mths old, so less than 1000 hrs total? I also have a projector, so definitely this TV died a prematured death.
Shadus Posted October 11, 2007 Posted October 11, 2007 Mine developed the same thing & i'm light user. I called panasonic & they say is "common" problem with their tv. They're sending a repairman down to assess mine today. How come yours go thru HN? i call panasonic directly. I didnt get EW from HN but panasonic hv 3-yr warranty as promo when i bought my tv.
in1voice Posted October 13, 2007 Author Posted October 13, 2007 Mine developed the same thing & i'm light user. I called panasonic & they say is "common" problem with their tv. They're sending a repairman down to assess mine today. How come yours go thru HN? i call panasonic directly. I didnt get EW from HN but panasonic hv 3-yr warranty as promo when i bought my tv. I bought EW from HN. Already over the 1 year Panny warranty, that's why I called HN. If you're lucky can get a new TV. The PV70H is much better than the PV60H all round... better PQ, sound and interface. A great TV. I'm very happy my PV60H died... didn't mourn it.
imbest Posted October 13, 2007 Posted October 13, 2007 i think it depends on luck one lah, my guess is, they stock up too many PV70H and have to clear them off b4 the HD5 launch. Imagine if they stock up a lot of PV7HS MIC panel?? but well, you still have an option to opt for another TV :D but then hoh, one thing I feel disappointed about HN on Panasonic products is....their price always cannot beat BD especially during initial launch. BD's insurance package can't beat HN, but HN's price is always higher, sometimes, it's really a tough choice......
Recommended Posts