Jump to content

Recommended Posts

It’s time to call a spade a spade. The Bluos software for the 2i is dreadful. It is totally unacceptable for an expensive piece of kit to have such rubbish as its interface.

And I say this as as an IT professional with years of experience. My wife has an even stronger IT background, she has designed, developed and installed multi million dollar systems. She is the one that describes the app as “dreadful”.

 

I could rant for ages on the frustrations but will keep it to a minimum:

‘Bluesound is unusable. There is a crackle that gets louder the longer its left on. It’s a known problem that hasn’t been fixed for years. Why?

A point of clarification, you often see advice along the lines of “have you installed the latest software?”  This is tech speak to cover the fact that the software is flakey. And yes, I have installed the latest software. In this case, I would have expected the Bluetooth issue to have been fixed years ago, again, why is it still a problem??


The app interface is hopeless. I seriously doubt it has had any independent user acceptance testing. During the first wifi install there were three of us trying to figure out how to set the thing up. 
 

It is flakey to the max. I was playing some new tracks, my wife liked one so had a look on her phone to see what was playing. That was enough to freeze the app. We had to delete, reinstall and re set up the app. It took over an hour to figure out what was happening and how to resolve. Part of the time issue is that it takes ages to look for new software with no bypass option.  Another time I disconnected the Node and we spent over 30 mins working out how to re connect. Today we had a black out, 2 hours later (and hence why I am writing this) we still haven’t managed to get the Node working as we are caught in a loop of looking for wifi, enter password, looking for latest software, looking for player, player needs setup, looking for wifi, enter password, looking for latest.......

 

‘Dreadful, absolutely dreadful.
 

 

  • Like 5
Link to post
Share on other sites
  • Replies 61
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

I think the reason for this is the Node / 2 / 2i / 2021 has been a gateway drug to streaming for so many. And this is a fantastic product to experience streaming for the first time. Then once hooked,

Trust me. There come a time when too many beers have been had and one is not game to touch the turntable.

It’s time to call a spade a spade. The Bluos software for the 2i is dreadful. It is totally unacceptable for an expensive piece of kit to have such rubbish as its interface. And I say this as as

I am really surprised. Having used a number of different systems and Apps, BluOS has been the one I rated the easiest to set up and use.

 

Maybe you have a faulty unit?  Or it looks like it is not for you....

 

P/a having an IT background is not relevant.  And I have one too...

  • Like 5
Link to post
Share on other sites

Zero issues here. Love it. 

  • Like 1
Link to post
Share on other sites

Concur. I flogged my Bluesound 2i because I just kept having probs with the app.

I booked in three phone calls to their help centre based in NY at the time and the guys were really really helpful and they took control of my PC and looked at things and made comments like; 'That's odd, hmm." That kind of stuff.

But problems just plagued me so I sold the node.

 

*I'm still exploring streaming options. Currently running an Aria Piccolo Plus which aint half bad but not cheap compared to the Bluesound stable.

  • Like 1
Link to post
Share on other sites

I initially had issues with my NAD658 and the BluOS app, also caught in an endless loop but my Vault 2i had no such problems.

 

In disgust, I left it alone for a week (went away with work), came back and gave it one last try - worked pretty well ever since.

  • Like 2
Link to post
Share on other sites
Posted (edited)

I had the same experience when I first bought it and was on the verge of trying to return it but once I got it connected and the firmware updated Ive had very few problems since

 

From memory I had to do a hard reset and start again

 

Same thing the first day of owning the NAD C388 with BlueOS module but after a painful process of updating all the firmware all was good

 

PS.  I feel your pain

 

 

Edited by RePete
  • Like 4
Link to post
Share on other sites
3 minutes ago, RePete said:

but after a painful process of updating all the firmware all was good

 

 

Yeah. I think a lot of it comes down to individual setups, what your trying to do, what your driving with it, what your expectations are yada yada.

 

Whatever works for you is the mantra.🙏

Link to post
Share on other sites
1 minute ago, Luc said:

 

Yeah. I think a lot of it comes down to individual setups, what your trying to do, what your driving with it, what your expectations are yada yada.

 

Whatever works for you is the mantra.🙏

The OP does make a valid point in that the manufacturer could and should do better for the price. I know it took the fun out of my purchase for a while and had there been an alternative at the price point I would have tried it.

  • Like 1
Link to post
Share on other sites

Posted (edited)
12 minutes ago, RePete said:

The OP does make a valid point in that the manufacturer could and should do better for the price. I know it took the fun out of my purchase for a while and had there been an alternative at the price point I would have tried it.

I think that's a complaint that can be pointed towards many manufacturers in the Hi Fi game and in particular anything digital that needs an app.  So many people have problems, whether teething ones or worse(I had worse) and there are many factors involved in it. Your home network and administrator rights can be a real bugbear for  someone who brings home a streamer and then DL's the app(for whatever) and goes to their PC and realises they are out of their depth when putting in IP addresses ect.

 

There's no one simple 'fit' in this game for seamless integration I've found.

 

 

Edited. Typo.

Edited by Luc
  • Like 3
Link to post
Share on other sites
1 minute ago, John0001 said:

And people say vinyl is a PITA haha 😀

Lift on, lift off.

  • Like 1
Link to post
Share on other sites
29 minutes ago, Luc said:

 

Yeah. I think a lot of it comes down to individual setups, what your trying to do, what your driving with it, what your expectations are yada yada.

 

Whatever works for you is the mantra.🙏

Node connected to Denon amp to Lenehan speakers, managed via iPhone. It’s an interim set up whilst I set up a media room. It would be near impossible to have a simpler set up. 
At least that’s the setup I have as of this evening, the trouble I had been having was with using an Android tablet. I finally gave up and moved to iPhones. So far it’s working fine - but we haven’t had a blackout etc yet to test it’s stability. Also, bluetooth is still crap.  

Link to post
Share on other sites

Posted (edited)

I almost bought a Bluesound node 2i a month or so ago but decided against it.

 

Using a Chromecast audio with toslink cable to a Topping e30 DAC. Good results and works flawlessly. I'd suggest trying that set up if you are an Android household. Can even use voice commands through Google home if you have one.

 

It is super annoying when expensive gear acts up.

Edited by Petew
Typos.....as usual
  • Like 1
Link to post
Share on other sites

@PhilY  I too was running it through the Android ph while I was out and about in my house and surrounds but in my media room it was via the PC and mouse while seated.

Me and Bluos just didn't gell.

 

Have found other apps since and streaming options.

  • Like 1
Link to post
Share on other sites
1 hour ago, Snoopy8 said:

I am really surprised. Having used a number of different systems and Apps, BluOS has been the one I rated the easiest to set up and use.

 

Maybe you have a faulty unit?  Or it looks like it is not for you....

 

P/a having an IT background is not relevant.  And I have one too...

It is possible it’s a faulty unit, though there is enough critical comment on the software on forums to suggest that there is either a real problem with the software, or, there are a lot of faulty units out there. I mentioned the IT background to emphasise the point that we are both very familiar with applications, application interfaces and application bugs. We have enough real world experience to know a poor app when we see one!

  • Like 1
Link to post
Share on other sites
49 minutes ago, Luc said:

I think that's a complaint that can be pointed towards many manufacturers in the Hi Fi game and in particular anything digital that needs an app.  So many people have problems, whether teething ones or worse(I had worse) and there are many factors involved in it. 


Many manufacturers choose to release products early without extensive testing, thereby having customers do the testing and report the issues.  Must be cheaper for them...

Link to post
Share on other sites

Use it via wifi. apart from losing some spotify preferences such as gapless, fading tracks and normalisation, I haven't had any problems.  Galaxy tab, bluos, spotify connect to amp and all good. 

Link to post
Share on other sites

The Bluos interface overall is very good!

I updated to a Lumin, and while a higher caliber unit, not a patch on the user friendliness of Bluos.

 

Wi-Fi l had a few issues , but a simple Ethernet cable from the router certainly fixed that!

Still have a Node 2, for the 2nd system and love it.

  • Like 2
Link to post
Share on other sites
19 hours ago, PhilY said:

 I mentioned the IT background to emphasise the point that we are both very familiar with applications, application interfaces and application bugs. We have enough real world experience to know a poor app when we see one!

 

I am in the same situation, IT wise, and when I see the quality of what software a lot of manufacturers release with their products I often shudder.    Still you hear from people who are very happy with it.  So maybe the companies are right, and the public will settle for bad software.  Consumerville is far from the professional expectations I am used to.

Link to post
Share on other sites
7 minutes ago, evil c said:

The Bluos interface overall is very good!

I updated to a Lumin, and while a higher caliber unit, not a patch on the user friendliness of Bluos.

 

Wi-Fi l had a few issues , but a simple Ethernet cable from the router certainly fixed that!

Still have a Node 2, for the 2nd system and love it.

Me too.  I have a Node2 and it is simple to use, works with iphone and samsung.  Never had a problem with it and in the main living room everyone can use it easily.

 

interfaces with Qobuz, Tidal and Spotify with no problems.

  • Like 1
Link to post
Share on other sites
2 minutes ago, aussievintage said:

 

I am in the same situation, IT wise, and when I see the quality of what software a lot of manufacturers release with their products I often shudder.    Still you hear from people who are very happy with it.  So maybe the companies are right, and the public will settle for bad software.  Consumerville is far from the professional expectations I am used to.

how is the software bad? what are you comparing it to? 

Link to post
Share on other sites

I have to say in the early days (version 1) I was keen as mustard to get a BS Node and Vault. I found the software horrendous and buggy with things falling of the network (wired) constantly, not just in my setup but others as well.

 

However, Ive been playing with the software recently (as an end user, not a reseller) and it has certainly improved dramatically over the years, with good reliability, as much it pains me to say!

 

  • Like 1
Link to post
Share on other sites
32 minutes ago, PKay said:

how is the software bad? what are you comparing it to? 

 

You misunderstand. It was the person I was replying to that said the bluos node 2i was "dreadful".  I was making a general statement that I often see bad software supplied with products that users still report being quite happy with.   I am comparing it to more professional programs for business , science, and manufacturing which I have been involved with in development and rollout.

  • Like 1
Link to post
Share on other sites
Guest dr_carl

I had some initial issues with wi fi. I was running an NBN router with a good strong signal but not optimised for traffic such as streaming. Bought a mesh system, and zero node issues ever since.

 

Bluesound should probably have made that issue more public than they have, as their product is fine in some implementations and obviously fairly poor in others. 

 

The mesh was purchased to solve a different problem,  but l'm certain it solved all my node  problems too.

 

I also accept that anything involving any kind of IT has a minimum unavoidable quantum of pain that must be endured, but that in the long run its always worth it. 

Link to post
Share on other sites

These units seem to be one of the most sold & resold items in the Classifieds here.

 

I wondered why this is so, as they seem to have been reviewed quite well.

 

Many of the units sold had only been owned a short time.  Could it be possible that its just that some people are not happy with the software side of these boxes?

 

  • Like 1
Link to post
Share on other sites
2 hours ago, wiredforsound said:

Use it via wifi. apart from losing some spotify preferences such as gapless, fading tracks and normalisation, I haven't had any problems.  Galaxy tab, bluos, spotify connect to amp and all good. 

 

That's an issue for me.  I'll never go back to a device that doesn't do gapless.

Link to post
Share on other sites

I've found the Bluos software laggy over the last few weeks. Operations that were immediate are now taking forever both with Tidal and Spotify and there are also various other little irritations. This has been a constant issue on both IOS MacOS. Can't comment on Windows. Funnily enough all fine with files on a connected usb drive.

 

I  initially thought it was our permanently rubbish internet but other wifi dependent software seems to be operating as usual. Also no issues using the Tidal or Spotify apps and connecting to the node (2) through them. It seems that something is possibly a bit borked with the latest iteration of the Bluos interface.  Or it could be the wifi - I hav found the Node to be sensitive when it comes to a less than stellar signal.

 

I've found my experience frustrating. Prior to this the Node was a real pleasure to use. Not so much currently. However as I have no connectivity issues I assume a software update will remedy this and it'll be back to normal before too long. Maybe.

  • Like 1
Link to post
Share on other sites
18 minutes ago, Kaynin said:

 

That's an issue for me.  I'll never go back to a device that doesn't do gapless.

Honest question and absolutely NO offence intended, but what is the issue when the music is not gapless. I admit I don't stream but I really wouldn't mind a brief pause between songs.

 

 

Link to post
Share on other sites
13 minutes ago, rantan said:

Honest question and absolutely NO offence intended, but what is the issue when the music is not gapless. I admit I don't stream but I really wouldn't mind a brief pause between songs.

 

 

 

But some albums are meant to be played gapless.  On the vinyl there is no pause as the content runs seamlessly from one track to the next.  Sometimes the "tracks" are for cueing purposes only, and it's really only one big long piece for the whole side.  Introducing gaps ruins the piece.

  • Like 1
Link to post
Share on other sites
6 minutes ago, rantan said:

Honest question and absolutely NO offence intended, but what is the issue when the music is not gapless. I admit I don't stream but I really wouldn't mind a brief pause between songs.

 

 

 

It's a bug bear for me when listening to songs that flow in to one another and it stops when I'm used to or expecting continuation.  For example, Pink Floyd's The Wall and DSOTM does this a lot, or live albums, Green Day American Idiot...there's heaps of instances where I notice when gapless is not present - and I'm usually left standing looking at my system wondering why the music has stopped.  

Link to post
Share on other sites
14 minutes ago, Kaynin said:

For example, Pink Floyd's The Wall and DSOTM does this a lot,

There's yer problem.

 

Ditch em and move on.

Link to post
Share on other sites

My impression is that apps created by audio component companies (and likely often outsourced to a digital agency) usually vary from awful to average, with BluOS being one of the better ones. There are still fundamental issues with BluOS (especially the lack of visibility to the user on what's happening during setup and upgrades) but at least IMO it's usable and shows signs it will be supported for some time. As @PhilY mentioned, I wouldn't rule out hardware issues accounting for some of the faults.

 

That said, I'm continually amazed that hifi magazines give software and usability such a small weighting in their reviews of components. One journalist/reviewer defended this stance in a letters section, effectively saying they gave the benefit of the doubt to the manufacturer on the basis that the software may just be having teething issues.

 

The sad fact is that while apps and software ultimately make a huge difference to how much we use our equipment and enjoy our music experience, too often they are never updated adequately and worse still are often abandoned altogether.

  • Like 2
Link to post
Share on other sites

It’s not expansive. It very easy to use. I doubt some IT ability here. 

Link to post
Share on other sites
Posted (edited)

Got a node2i about 6 months ago.  I don't mind the bluOS app interface. Works well enough for my needs.   Now with spotify connect and tidal connect, i use those apps to stream direct to the node 2i instead of the bluos app. 
 

node 2i with linear power supply mod works well as a digital source into a external dac too!

 

ps. Im an 'IT guy' as well. 

Edited by tuyen
  • Like 2
Link to post
Share on other sites

I don’t get the ****ing here, but maybe as I used Roon to drive mine I’ve yet to uncover the issues.  My many Bluesound devices have been fault free and as easy to drive as Sonos. I wonder if some PEBCAK is going on here.


Roon will play gapless audio over Bluesound devices with no issue. I routinely listen to mixed DJ sets with lots of track changes and it never misses a beat.

  • Like 3
Link to post
Share on other sites
On 07/05/2021 at 8:47 PM, tuyen said:

Got a node2i about 6 months ago.  I don't mind the bluOS app interface. Works well enough for my needs.   Now with spotify connect and tidal connect, i use those apps to stream direct to the node 2i instead of the bluos app. 
 

node 2i with linear power supply mod works well as a digital source into a external dac too!

 

ps. Im an 'IT guy' as well. 
 

That’s the way I’ve gone and so far so good; the answer seems to be to avoid using the Bluos app, especially on an Android platform.  

 

Link to post
Share on other sites

 

On 06/05/2021 at 4:08 PM, PhilY said:

It’s time to call a spade a spade. The Bluos software for the 2i is dreadful. It is totally unacceptable for an expensive piece of kit to have such rubbish as its interface.

And I say this as as an IT professional with years of experience. My wife has an even stronger IT background, she has designed, developed and installed multi million dollar systems. She is the one that describes the app as “dreadful”.

 

I could rant for ages on the frustrations........

 

.......‘Dreadful, absolutely dreadful.

On 06/05/2021 at 4:41 PM, Luc said:

Concur. I flogged my Bluesound 2i because I just kept having probs with the app.

I booked in three phone calls to their help centre based in NY at the time and the guys were really really helpful and they took control of my PC and looked at things and made comments like; 'That's odd, hmm." That kind of stuff.

But problems just plagued me so I sold the node.

 

On 06/05/2021 at 6:16 PM, Kaynin said:


Many manufacturers choose to release products early without extensive testing, thereby having customers do the testing and report the issues.  Must be cheaper for them...

 

On 07/05/2021 at 3:36 PM, dr_carl said:

I had some initial issues with wi fi. I was running an NBN router with a good strong signal but not optimised for traffic such as streaming. .....

 

..........I also accept that anything involving any kind of IT has a minimum unavoidable quantum of pain that must be endured, but that in the long run its always worth it. 

 

You guys must all have the patience of saints, and have the wisdom of Solomon (well a 21st century Solomon) to put up with all this fannying around. These manufacturers are all selling this gear as user friendly to the general public when it simply is not. So much IT knowledge required and even then often problems. I've often thought about buying a streamer but somehow just know i'd end up chucking it under a bus, why should anyone need to be IT savvy to listen to music...crackers.

  • Like 3
Link to post
Share on other sites

I can't comment on the Blue OS node SW, but the fact that some people appear to ave absolutely no issues with it, and others can't even connect to it suggests to me that the problem is not the SW itself.

 

About a year back my TPG-supplied NBN WiFi Router expired.   I wanted a new WFR that would handle connected storage.      I purchased a few, and had numerous issues with connectivity.      Devices that would not connect, apps freezing, devices that seemed to be connected but couldn't work....all sorts of weird, frustrating and time-consuming issues.  At one stage I was sure it was TPG.     But eventually i figured out it was most likely flakey SW in the WFR.

 

After some advice from a vendor, they recommenced an ASUS DSL-AC68U.  The vendor said these were NEVER returned.    Not cheap.....but worth a go.

 

Result......rock solid performance for the last 6 months.  No dropouts.   No weird glitches.   Only needed to reboot the router once.  Even comes up clean after power outages!       @PhilY - maybe look closely at whether your WFR might be the issue. 

  • Like 2
Link to post
Share on other sites
  • 1 month later...

I love mine and I never hardwired, only WIFI.

 

But I agree with previous comments about firmware: it is not only necessary, it is Mandatory for proper connection.

Since they included Radio Paradise, few weeks ago, I am addicted to this commercial free station with amazing audio quality.

 

Good luck with your unit!

  • Like 1
Link to post
Share on other sites
  • Recently Browsing   0 members

    No registered users viewing this page.



×
×
  • Create New...