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Posted (edited)

I was reading through the agreement the we need to agree to to access the firmware. I've never really read any of these before, but this section stood out:

Article 5 LIMITED WARRANTY AND LIABILITY

THE SOFTWARE and WEBSITE IS PROVIDED "AS-IS" WITHOUT ANY WARRANTY

OF ANY KIND, INCLUDING BUT NOT LIMITED TO THE GENERAL GUARANTEE

OF THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE

LAW, Panasonic AND ANY OF ITS AFFILIATED COMPANIES DISCLAIM ALL

WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING,

BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT,

WITH REGARD TO THE SOFTWARE AND WEBSITE. FURTHER, TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Panasonic AND

ANY OF ITS AFFILIATED COMPANIES BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER

(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS

PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR

ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY

TO USE THE SOFTWARE OR WEBSITE, EVEN IF ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

Can someone explain the implications of this clause.

Does this mean that if we update our players the warranty is void?

Or is this waiver only limited to damage caused by the use of the firmware update itself?

I mentioned this in another thread, but I still believe it is pretty poor that Manufactures are washing their hands of damage caused by updates that they supply and encourage the public to use...........especially when those updates are REQUIRED for the player(etc) to perform it's job, and even more concerning when those updates are automatically performed by the equipment.

cheers

Edited by MACCA350
Posted
I was reading through the agreement the we need to agree to to access the firmware. I've never really read any of these before, but this section stood out:
I believe they just mean that if you brick it doing the update, they will not be responsible for costs. Poor though isn't it.
Posted
I believe they just mean that if you brick it doing the update, they will not be responsible for costs. Poor though isn't it.

It's also not legally enforcable by Panasonic. They'll try to use this as a roadblock but they're legally bound to honour all warranties (both implied and implicit)

Posted
It's also not legally enforcable by Panasonic. They'll try to use this as a roadblock but they're legally bound to honour all warranties (both implied and implicit)
That would have really helped out norpus with the 4308.

Is there a written ruling/law(fancy worded letter :unsure: ) that we can show a manufacturer to resolve disputes? Because what happened to norpus was downright disgusting :angry2:

cheers

Posted
That would have really helped out norpus with the 4308.

Is there a written ruling/law(fancy worded letter :unsure: ) that we can show a manufacturer to resolve disputes? Because what happened to norpus was downright disgusting :angry2:

cheers

I must have missed that, what happened to norpus?

Posted
I must have missed that, what happened to norpus?
Firmware update bricked a friends 4308. Cost about $500? to have Denon fix it.

cheers

Posted

If the firmware is released to fix a problem or offered to extend the abilities of a product then there's an argument that it is the manufacturers responsibility to make sure it works (including making sure that the update process works. If the manufacturer builds in the update feature and supplies the update then the manufacturer is liable if they don't work.

http://www.austlii.edu.au/au/legis/cth/con...974149/s74.html Would be a good start.

Of course, if the consumer ****s up then it's the consumers fault but that doesn't sound like norpus.

Posted

Has anyone burnt a firmware disc with Windows Vista? Why are Panasonic recomending Win XP?

  • Volunteer
Posted
Has anyone burnt a firmware disc with Windows Vista? Why are Panasonic recomending Win XP?

I tried burning the 1.7 update with vista and it didn't work.

Have done the latest with Nero but haven't tried it on the player yet.

Posted
Not sure that it's good form to raise the Norpus issue here Macca, I know you have no ill intent but totally different issue
Ill only intended towards manufactures(and other powers that be) that encourage and require us consumers to constantly perform firmware updates to keep the equipment working correctly(<-----this part I have no issue with, I actually love the fact they support products so well. it's the following I have a problem with) yet they wash their hands of any responsibility when something goes wrong with their update and leave us to pick up the tab.

I mean honestly the amount of time and money us consumers are saving them by performing their updates for them(think about it, how much would it cost them to have a technician perform every update on every machine every time there is an update) surely on the odd occasion that something goes wrong they should have the decency to covering it under warranty(at least while the unit is under warranty)

Apologies for mentioning Norpus's issue, I meant no ill :)

It just upset me that a manufacturer wont, in general, cover firmware updates under warranty because problems could happen to any of us and it's something we don't normally think about when we run an update. But I guess I have gone off topic a bit, sorry :blush:

cheers

Posted (edited)
Has anyone burnt a firmware disc with Windows Vista? Why are Panasonic recomending Win XP?

Because Vista is as reliable as the dreaded Millenium fiasco :angry:

Edited by Seismix
Posted

everything else aside..

does this firmware update address what I think its suppose to fix up?

can anyone confirm this sorts out the paramount BD 24p issues with the discs booting up?

Posted
everything else aside..

does this firmware update address what I think its suppose to fix up?

can anyone confirm this sorts out the paramount BD 24p issues with the discs booting up?

:huh: didn't know there was a problem with 24p output, what's the problem? :unsure:

cheers

  • Volunteer
Posted
:huh: didn't know there was a problem with 24p output, what's the problem? :unsure:

cheers

If you put transformers in with the BD30 set to output at 1080p/24 it won't load, unless you only switch on the BD30 and wait until the disc loads before you switch on the AVR and display.

Posted
If you put transformers in with the BD30 set to output at 1080p/24 it won't load, unless you only switch on the BD30 and wait until the disc loads before you switch on the AVR and display.
Oh, I run my BD30 in 24p and have never had this happen, does it happen with any other titles or is it specific to Transformers?

cheers

  • Volunteer
Posted
Oh, I run my BD30 in 24p and have never had this happen, does it happen with any other titles or is it specific to Transformers?

cheers

I think there are some other Paramount titles (there is something about it on AVS) but that's the only one I've had it with.

Posted
I think there are some other Paramount titles (there is something about it on AVS) but that's the only one I've had it with.
Ok, I mustn't have any of the affected titles. It makes you wonder if these issues(and others like it) are due to wrongly authored software and hardware manufactures are going out of their way to correct the issue when it's not specifically their problem(just that people will assume it is so they adjust for it) Or whether it is in fact a problem caused by the hardware not being performing correctly.

One would think that surly issues like this wouldn't arise if both software and hardware manufactures adhered to the specifications.........then again maybe they are and they are finding issues that weren't thought of when the specs were drawn up.

There I go rambling again :blush:

cheers

  • Volunteer
Posted
Ok, I mustn't have any of the affected titles.

It makes you wonder though, what people who don't frequent forums, do when they get a disc that doesn't work in their player.

We know where to look for updates..........................do they??

Posted
It makes you wonder though, what people who don't frequent forums, do when they get a disc that doesn't work in their player.

We know where to look for updates..........................do they??

Done mine last night V 2.0, all ok

Posted

Q - Has anyone with the mod-chipped BD30 upgraded to the new firmware yet ? I guess, because my player was originally a Region B player, I have to set it to Region B when running the upgrade CD - Correct ? Any other things to think of when upgrading a modded player ? Thanks.

Posted
It makes you wonder though, what people who don't frequent forums, do when they get a disc that doesn't work in their player.

We know where to look for updates..........................do they??

Yeah, they'd probably take both movie and player back for a refund after trying a few copies of the same movie. Although they have literature about firmware updates with the player and with many discs............but that assumes everyone reads and understands it

cheers

Posted
Q - Has anyone with the mod-chipped BD30 upgraded to the new firmware yet ? I guess, because my player was originally a Region B player, I have to set it to Region B when running the upgrade CD - Correct ? Any other things to think of when upgrading a modded player ? Thanks.
Good question.

cheers

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