mickcj Posted January 17, 2009 Posted January 17, 2009 Be careful with dvd pacific at the moment,my ordered was filled last thursday week,and i know they dont ship fridays,but this wednesday it was still not shipped and they had taken the money from my credit card(which they never do until the order is almost delivered)so i emailed them to see what was going on.They replied saying they had less staff this new year and were finding it a struggle to fill orders and asked to give them afew more days,well now is friday again so it will not ship again this week,and i use them all the time because they ship titles early,these titles are now available at amazon and cheaper. I thought this was a bit rough really,they could have had some notice on the site so you could decide for your self and taking your money straight away was in bad taste,if this is how they are going to operate from now on i may have to go back to amazon which by the way i had an order with from the sale and they shipped staight away,so maybe people need to e-mail dvd pacific before they order to see what the situation is. Hi Peep Just to say the same problem is occuring with me, my credit card was debited on the 8th Jan 2009 and up to today nothing has been despatched, very unusual for DVD Pacific. I have Emailed twice and made two phone calls, all we are getting now is just an answer phone. My Emails were replied to in just the same way as yours, asking me to hang on a few more days, but nothing is resolved. I would advise others to be very careful about ordering from this company at present. I must say I have used them for quite some time with excellent service prior to this.
Guest Posted January 17, 2009 Posted January 17, 2009 (edited) 1 | Babylon A.D. [special Edition] [2 Discs] [unrated] [With Digital Copy] [blu-ray] 1 | Coach Carter [WS] [blu-ray] 1 | Death Race [blu-ray] [2 Discs] [unrated] 1 | Ghost [WS] [blu-ray] 1 | King Kong [WS] [Extended Edition] [blu-ray] 1 | Max Payne [special Edition] [2 Discs] [blu-ray] 1 | Michael Jordan: Airmania 1 | Wedding Crashers [WS] [2 Discs] [blu-ray] All good my fedex shipment has shipped. This Monday they should arrive. Edited January 17, 2009 by Franin
billmm Posted January 17, 2009 Posted January 17, 2009 I also placed an order that was shipped 18/12/08 still not received. What deadline have they given you? Thanks
peep Posted January 17, 2009 Posted January 17, 2009 I also placed an order that was shipped 18/12/08 still not received.What deadline have they given you? Thanks My order has not shipped yet,so i dont have a deadline,my complaint was that they took the money from my account and left the order sitting there,something they never do. From what people are saying the shipping is taking a long time too(about 4 weeks looking at the posts here)when they were quicker than amazon,most of the time i would get delivery in 7 days,i am hoping things will improve because i used them because they broke street dates and shipped quickly,no point if this keeps up,peep.
hakka69 Posted January 17, 2009 Posted January 17, 2009 Their service is going downhill, I paid for an order on the 20th of dec, still wasn't shipped on the 10th of Jan, I emailed them about it and it took another 4 days after that to ship. Hakka.
sandy1010 Posted January 18, 2009 Posted January 18, 2009 (edited) I also placed an order that was shipped 18/12/08 still not received.What deadline have they given you? Thanks according to their terms you have to wait 25 business days for anything to happen. seeing as your the third to report a shipment from that period not received yet i would think a batch of shipments has gone missing. ( or they have sent them via an incorrect method) In 6 years ( and over 40 orders) i have never had a shipment not turn up from them. If they get multiple reports and dont replace the stock a credit card charge back should be pretty easy. Edited January 18, 2009 by sandy1010
hakka69 Posted January 18, 2009 Posted January 18, 2009 according to their terms you have to wait 25 business days for anything to happen.seeing as your the third to report a shipment from that period not received yet i would think a batch of shipments has gone missing. ( or they have sent them via an incorrect method) In 6 years ( and over 40 orders) i have never had a shipment not turn up from them. If they get multiple reports and dont replace the stock a credit card charge back should be pretty easy. Maybe they all got too pissed at the xmas party. A few years ago I had an order of around 10 dvds that didn't turn up, after the 25 days they just sent me out a replacement one without any hassles. hakka.
sandy1010 Posted January 18, 2009 Posted January 18, 2009 Maybe they all got too pissed at the xmas party.A few years ago I had an order of around 10 dvds that didn't turn up, after the 25 days they just sent me out a replacement one without any hassles. hakka. thats good to hear as ive heard in the distant past people had trouble getting replacements out of them.
billmm Posted January 22, 2009 Posted January 22, 2009 I notified Dvd Pacific that I had not received my order that was shipped on18/12/08. Received an email this morning from returns@dvdpacific.com acknowledging that it is probably lost & that they would send areplacement order out & notify me when they do so.Let's see what happens next.Will keep you posted.
Guest Posted January 22, 2009 Posted January 22, 2009 Looks like were having trouble with DVD pacific. I have a few still that have not come via international pirority. Some of them are now released in Australia its been that long.Damn!
sandy1010 Posted January 22, 2009 Posted January 22, 2009 dvd pacific are sending replacements for my order from the 16th dec.
dat1503561652 Posted January 22, 2009 Posted January 22, 2009 Ordered yesterday, today the order status is "Paid", "Finished order" but "Not shipped"? (CC has been charged). I remember my previous orders "paid" & "shipped" go together.... Anyway never had any problem with them before...
hakka69 Posted January 23, 2009 Posted January 23, 2009 Ordered yesterday, today the order status is "Paid", "Finished order" but "Not shipped"? (CC has been charged).I remember my previous orders "paid" & "shipped" go together.... Anyway never had any problem with them before... I had the same issue, I emailed them about it and they said they had been busy, it still took them another 3 days to post it. I'm still waiting for a delivery from the end of Dec, just saw every movie in the order at Big W at a cheaper price. Hakka.
Guest Posted January 26, 2009 Posted January 26, 2009 I had the same issue, I emailed them about it and they said they had been busy, it still took them another 3 days to post it.I'm still waiting for a delivery from the end of Dec, just saw every movie in the order at Big W at a cheaper price. Hakka. Me too, very annoyed. Basically they have lost 6 movies that were meant to be shipped international pirority.
wheelz Posted January 27, 2009 Posted January 27, 2009 (edited) I ordered yesterday,credit card has been debuted but not shipping email has been sent. Edited January 27, 2009 by wheelz
cjp12 Posted January 27, 2009 Posted January 27, 2009 Me too, very annoyed. Basically they have lost 6 movies that were meant to be shipped international pirority. Seems like DVDPacific have got the message about their slow shipment. From their FAQs: Q: You have two different International Mail shipping carriers. Why is that? A: In May 2007 USPS raised their mailing rates quite substantially which led us to see if we could not do a better deal for our customers using a different provider. We found Swedish Post to offer some attractive rates and switched all our mailing over to them. Unfortunately although Swedish Post quoted similar transit times to USPS our customers were reporting that this was not the case and most were arriving closer to the latest transit times quoted rather then to the earliest time which was more typical for USPS. This was not acceptable to a large proportion of our customers who were used to the quicker transit times offered by USPS so we bought USPS back on board and now have either option available. European customers in particular wanted us to keep Swedish Post as an option due to transit times for them being somewhere in the middle ground and they found customs not to be as a big an issue for them so were ok with the slightly longer transit times in comparison to USPS. Now you can choose to have your packages shipped by USPS, for a slightly higher price. To me it is worth the extra cost to have the products I want within a reasonable timeframe. Pity that I've still got about 3 shipments from late Dec through to mid-Jan that have been shipped by Swedish Post. The first has just passed the 25 business days mark.
Guest Posted January 27, 2009 Posted January 27, 2009 I chose the USPS shipping. Usually most of my packages will come within 11 working days.
sandy1010 Posted January 27, 2009 Posted January 27, 2009 my package that shipped on the 15th of dec finally arrived today.
billmm Posted January 27, 2009 Posted January 27, 2009 My order that shipped on 18/12 arrived today nearly 6 weeks.
nickows Posted February 4, 2009 Posted February 4, 2009 My items were shipped 7th Jan and I received them today (21 working days). They were sent via USPS International Priority Air. Previously the longest I had waited for a shipment was 10 working days, and i live in country NSW There was something different about today's package though. With previous shipments the cardboard box my items arrived in was sealed with just plain sticky tape, there was no invoice included, the contents has been loosely packed and the sender was always 'D. Pacific' (cant remember the address). It almost looked like it was a personal package from a friend. However the package I received today was sealed with pilfer proof tape, had an invoice enclosed, was tightly packed and the sender was 'Global Fulfillment' from Florida. So I'm wondering if their new packaging system is holding things up in customs or some other area on its way to Oz? Maybe thats why things are taking longer? Anyways, I think i'll order from Amazon from now on. Even if DVD Pacific ship some items a week before they're released (with my latest order this didnt happen - they shipped a day after release date), with their current shipping times Amazon will be quicker anyway. Last Amazon order I made arrived in 8 working days, via expedited shipping, and that was on Dec 22. Ive never had any troubles with slow shipping with Amazon...touch wood
THX1979 Posted February 4, 2009 Posted February 4, 2009 I had Amadeus shipped last thursday and I got it Monday 2nd feb - superb service
Bobalong Posted February 5, 2009 Posted February 5, 2009 I received today (5 February) an item that shipped on 29 December (via Priority Air mail 10 -15 days) - subpar service.
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