ILUVFOXIQ Posted May 12, 2008 Posted May 12, 2008 Over the last month my Iq has been playing up a lot. The Iq makes a really loud noise about once a day and it wipes clean everything on my hard drive. It fixes the problem when I give it a full system reset or power reset, but withing 6 or 12 hours the hard drive revs up again and wipes everything clear. I'm booked in for a tech to come out, but i'm not sure if he will replace the box if the problem doesn't occur in front of him. I have the box turned off for the past few days because it sounded like it was going to explode, but when I put it on again this morning it worked fine for a few hours until about 10 minutes ago when the problem occured again. When the tech comes will he replace the box even if the problem doesn't occur in front of his eyes? It's driving me crazy. I've been waiting a month for a tech and I haven't been able to use the Iq for 4 weeks, yet i'm still paying the bill. It was hard for me to get the afternoon off so a tech can come over, and I don't wan't it to be a waste of time. I just want a new box and move on. Just for the record, the box is almost 3 years old. And yes, I have tried a full system reset, power reset and software upgrade about 20 times in the last month and all it does is fix the problem for about 6 or 12 hours. A code that sometimes pops up is error code 06-0.
jsk38 Posted May 12, 2008 Posted May 12, 2008 Over the last month my Iq has been playing up a lot. The Iq makes a really loud noise about once a day and it wipes clean everything on my hard drive. It fixes the problem when I give it a full system reset or power reset, but withing 6 or 12 hours the hard drive revs up again and wipes everything clear. I'm booked in for a tech to come out, but i'm not sure if he will replace the box if the problem doesn't occur in front of him. I have the box turned off for the past few days because it sounded like it was going to explode, but when I put it on again this morning it worked fine for a few hours until about 10 minutes ago when the problem occured again. When the tech comes will he replace the box even if the problem doesn't occur in front of his eyes? It's driving me crazy. I've been waiting a month for a tech and I haven't been able to use the Iq for 4 weeks, yet i'm still paying the bill. It was hard for me to get the afternoon off so a tech can come over, and I don't wan't it to be a waste of time. I just want a new box and move on. Just for the record, the box is almost 3 years old. And yes, I have tried a full system reset, power reset and software upgrade about 20 times in the last month and all it does is fix the problem for about 6 or 12 hours. A code that sometimes pops up is error code 06-0. I guess it depends on the tech that turns up on the day, but I personally had no problem getting a box replaced because of intermittent pixellation (which the tech didn't actually see). He checked the signal quality and when there was no problem with that, replaced the iQ without hestiation.
extremeaudiowa Posted May 12, 2008 Posted May 12, 2008 I guess it depends on the tech that turns up on the day, but I personally had no problem getting a box replaced because of intermittent pixellation (which the tech didn't actually see). He checked the signal quality and when there was no problem with that, replaced the iQ without hestiation. Dont hold your breath. I have an IQ with a faulty Modem so i cant watch Box Office Movies. Rang the call centr got put through to tech support who did the normal Checked the phone line got to chanel *** and do the modem test get a loinger cable and try another phone point etc etc etc. Made sure the box was faulty as have a second IQ in the bedroom plugged the faulty one in there and still didnt work. Call centre booked an appointment for the tech to come and "Replace" the faulty box. Tech came on saturday morning as promised turned it on duid a modem test told me its faulty and he has no boxes to swap it with so call foxtel and see when they can book someone in to swap it. I told him i already booked someone in to swap it and that was him. he said he had a box in the car but that was for an install this afternoon. And then left Not very happy with BSA at all. It has a lot to do with foxtel and not passing on the info but the tech should always have at least 1 of each spare in the van incase he turned on a new one and it was DOA. Long story short i rang foxtel and was extremly polite but firm and got 3 months free acces... NOT BAD!!!!
nipper Posted May 12, 2008 Posted May 12, 2008 As a tech we are in the hands of Bsa & Foxtel with the supply of our stock as an example I ordered 15 IQ decoders received 8 I have to use 4 tomorrow and that leaves me with 6 with the 2 I already had to supply the rest of the week ,not in Perth so cant pop into warehouse
extremeaudiowa Posted May 13, 2008 Posted May 13, 2008 As a tech we are in the hands of Bsa & Foxtel with the supply of our stock as an example I ordered 15 IQ decoders received 8 I have to use 4 tomorrow and that leaves me with 6 with the 2 I already had to supply the rest of the week ,not in Perth so cant pop into warehouse Thats all good to pass the buck to foxtel but for an installer to come in and not care and basically say its not his problem i think thats not good enough They might not be a foxtel employee but they are a subcontractor for the company and as such represent the company weather they like it or not. Im sure all installers are not this way but this is not the first time i have had this issue over here in WA. They seem to send anyone who is willing to bash a hole in the wall and run a cable. No care for quality of workmanship. I have cable stretched to there max (Obviously short of cable) and joined above my lounge strung trhough the roof cause it is too short. I think this is bad workman ship. I didnt want to turn this into a bash the installer thread as i said im sure there are plenty of good ones but i think maybe there needs to be standards and maybe they need to be checked to make sure they are being adhered to. Weed out the bad seed and leave the good installers to do a damn good job under the hard conditions foxtel place on them
nipper Posted May 13, 2008 Posted May 13, 2008 Did you lodge a damage complaint,as this is the only way to weed out techs that don't care ,I didn't mean it to sound like I was passing the buck I was meaning that with the present points per day capacity system every job is allocated x number of points so we don't now what the next days work will entail, let alone if the details on the work order are correct,ie standard instead of IQ etc
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