Sony X Series - 2 Dead Pixels In A Column

[liveonimpulse]

Hi

I do not know if this has been discussed here before, i have a 2 month old TV which is great without any cloudiness and other problems. However just today i noticed 2 dead pixels in a single column towards the right hand top corner.

I called sony and the rep advised the chances of it being replaced or repaired in a warranty claim were almost nil. Is sony fair in doing this, does any one have access to sony dead pixel policy ??

I am really dissapointed with sony now

[curious1]

Hi

I do not know if this has been discussed here before, i have a 2 month old TV which is great without any cloudiness and other problems. However just today i noticed 2 dead pixels in a single column towards the right hand top corner.

Its probably been discussed but this is a quote from Sony's Bravia support page, paragraph 4, HERE:-

"to the normal incidence of off-coloured or dark pixels in LCD screens as described in the User Manual for the Product. Sony will only repair or replace the Product if there are (A) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or ( 2 or more bright pixels in the screen."

.

[liveonimpulse]

Its probably been discussed but this is a quote from Sony's Bravia support page, paragraph 4, HERE:-

"to the normal incidence of off-coloured or dark pixels in LCD screens as described in the User Manual for the Product. Sony will only repair or replace the Product if there are (a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or ( 2 or more bright pixels in the screen."

.

well dont i qualify then, i have 2 adjoining pixels, which are stuck in pink colour. ?

[davep]

It would appear so. Ring back and abuse.

[curious1]

It would appear so. Ring back and abuse.

I concur, well except the abuse maybe, I think you have a case.

Someone more knowledgeable might know the legal differences between "dark" & or dead pixels vs "bright" pixels, but to my logic two "stuck in pink" would clasify as bright pixels, and there is only the "two adjoining dark" pixel exclusion.

[sexythang]

I concur, well except the abuse maybe, I think you have a case.

Someone more knowledgeable might know the legal differences between "dark" & or dead pixels vs "bright" pixels, but to my logic two "stuck in pink" would clasify as bright pixels, and there is only the "two adjoining dark" pixel exclusion.

i think the reseller or sony will reaplce with no questions asked. this is after all an x series bravia. panels with dead or stuck pixels should not be qualified to be put in any sony tv in the first place and should be sold to no brand names which i beleive they are.

even if they dont take it back, you still qualify for the dead/stuck pixel policy. x series bravia is too much premium paid for this to happen.

[liveonimpulse]

i think the reseller or sony will reaplce with no questions asked. this is after all an x series bravia. panels with dead or stuck pixels should not be qualified to be put in any sony tv in the first place and should be sold to no brand names which i beleive they are.

even if they dont take it back, you still qualify for the dead/stuck pixel policy. x series bravia is too much premium paid for this to happen.

Thanks for the support guys, i will ring again today and let you know how i go. However i think sony will be stubborn and i might have to go the complaints route. Although BRAVIA is a premium brand, sony doesnt care much about the customers, as seen even with the cloudiness issues.

[jordang]

For the money these things cost, you should definitely chase it up.

One thing i did find interesting though - i have a dead pixel in a 17" monitor at home and it sticks out like dogs balls.

But your comment:

i have a 2 month old TV............. However just today i noticed 2 dead pixels.............

So can i ask - were you actually looking for dead pixels, or was there a specific scene or something where it caught your eye? It's just interesting that it lasted 2 months before noticing?

[THX1979]

maybe it was there all along and he just noticed it now??

as an aside , my retravision dealer told me , that Sony is going to have a close out sale on the 46 inch X series Bravia LCD soon for $4k.

[gkelly]

as an aside , my retravision dealer told me , that Sony is going to have a close out sale on the 46 inch X series Bravia LCD soon for $4k.

I wonder if that means they are close to announcing new models?

[qurious]

I think this is a warning to all about buying anything over the net.

Shops are better - you can talk to a real flesh and blood person, and most retailers will help you out and even as reported many times on this site, take care of the issue, replace and then the retailer will sort out the faulty unit with a manufacturer.

Now Sony Style on line may seem reputable as it is Sony direct, but for all you know when you ring, you may end up in a call centre anywhere.

In the case of Sony, I rang with some questions about a possible SXRD purchase for myself. I was surprised at the lack of knowledge of the phone operator. Then he came clean and said he didnt work for Sony, and the call centre was outsourced to another company in the city (sydney) and Sony was actually at North Ryde. Their company was contracte dto handle in comming calls.

So in the case of this Bravia, I wonder who they are putting you through to.

I would ring Sony Switch board and demand the name of the National sales manager. When he gets your call I bet he wont want to put up with the grief and I bet your TV will be sorted quick smart.

On another note, as a matter of interest, did Sony Style do a good price at least or did you have to pay a reasonable premium.

[liveonimpulse]

Thanks for the responses guys,

Ok first i did not go looking for the pixels, i was just dusting the TV with xtreme caution as you would with a $$$$ tv, and i noticed the two pixels sticking out, ofcourse i cannot pick them at > 1metre.

i dont like them being there, and even if i cannot see them, my eyes go looking for them and this is driving me nuts!!! i had this problem before looking for clouds for weeks, and when i finally satisfied myself with that, i get this!

It is getting stressfull for me to even watch this TV as now I am looking for other issues, now i think maybe i should have gone SXRD instead.

One thing to note is when the TV first came i did a check for dead pixels, and there were definelty none then, however i cannot put a date on when these appeared.

Called sony again, and they are sending someone out to have a look on wednesday, so will go from there. Also i purchased this TV from Harvery Norman, not Sony style they have sort of washed there hands of as well, advising me to contact sony as it is still under warranty and external warranty has not kicked in it. Also i do not know what call cente i got, as i used the priority My SONY 1800 number which put me direclty to a rep, although this could still be same as normal Sony. Does any one know if My Sony members get a priority ??

So now iam just hanging by SONY to come good to me. My point is not that those stuck pixels are imparing my vision, i just hate the fact that they are there somewhere, and i paid for a screen that has them.

Sorry for the rant, had to let it out.

[Shonky*]

Sony will only repair or replace the Product if there are (A) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or ( 2 or more bright pixels in the screen.

I think you have a case for a warranty replacement/repair.

If the pink pixels are considered "dark" you are covered by clause A (assuming they are adjacent - you only say "in a column")

If the pink pixels are considered "bright" you are covered by clause B

Fortunately is a Full HD screen so the pixels are smaller You really can't see them on a dark scene?

[laurie]

Have you done the finger trick by pressing on the pixels in question seemed to remember long time ago that worked for some

cheers laurie

[Sea Kitten!]

I wonder if that means they are close to announcing new models?

More likely Samsung are, with their r8 m8 series TV's set to seriously 'disturb' the status quo,

[liveonimpulse]

Have you done the finger trick by pressing on the pixels in question seemed to remember long time ago that worked for some

cheers laurie

I have tried this and it doesnt seem to make any difference, how hard or long shud i pres??

[curious1]

Have you done the finger trick by pressing on the pixels in question seemed to remember long time ago that worked for some

You could also try something like JScreenFix but I would hold off on physically massaging until they see it, wouldn't want either of those two adjoining pink pixels to suddenly become dead or "dark".

[digitalj]

Is this Problem only on DVI-D input/HDMI Input?

I recently had more than 30 dead pixels on my 480p Plasma, but the HDMI Cable was responsible for it, just had to give it to Jiggle the 2 ends of the Cable, and those Pixels haven't been dead since

[liveonimpulse]

Is this Problem only on DVI-D input/HDMI Input?

I recently had more than 30 dead pixels on my 480p Plasma, but the HDMI Cable was responsible for it, just had to give it to Jiggle the 2 ends of the Cable, and those Pixels haven't been dead since

No this was on all inputs, anyways update to this story is that the Sony guy came over today, he reckons i should have a 50-50 chance of getting it replaced, as it meets the warranty requirements, however it is not in the normal viewing area.

Now what constitutes a normal viewing area ?? i think sony might use this grey area to get out of this one!

Also if a replacement is offered should i ask for a brand new one, as my TV was 2 months old, or be happy with a refurbished one?

[gkelly]

Also if a replacement is offered should i ask for a brand new one, as my TV was 2 months old, or be happy with a refurbished one?

You paid for a brand new tv, they should be replacing it with a brand new tv.

Don't accept a refurbished tv.

[chrish]

No this was on all inputs, anyways update to this story is that the Sony guy came over today, he reckons i should have a 50-50 chance of getting it replaced, as it meets the warranty requirements, however it is not in the normal viewing area.

Now what constitutes a normal viewing area ?? i think sony might use this grey area to get out of this one!

Also if a replacement is offered should i ask for a brand new one, as my TV was 2 months old, or be happy with a refurbished one?

Was the requirement of pixels to be within "the normal viewing area" part of the written warranty? If not - don't let them mess you around. You paid for a premium product, if that product is not of merchantable quality YOU have the choice of replace, repair or refund.

Also, just because the defect does not meet the sellers warranty requirements (and that does include TIME) does not make the product "merchantable quality". You have a legal right, let them know that you intend to use it!

Maybe we as consumers of these expensive products should make it a requirement that for us to purchase one of these panels WE require zero dead pixels.

Good luck with the fight!

Oh, BTW, good friend of mine who is a commercial lawyer NEVER purchases extended warranties for anything. He uses the "merchantable quality" test - if it was a premium product and it failed outside the warranty period and you would normally expect that it would not have failed, it has failed the "merchantable quality" test and you can insist on a repair, replacement or refund - YOUR choice....

Edited May 1, 2007 by chrish

[sexythang]

Was the requirement of pixels to be within "the normal viewing area" part of the written warranty? If not - don't let them mess you around. You paid for a premium product, if that product is not of merchantable quality YOU have the choice of replace, repair or refund.

Also, just because the defect does not meet the sellers warranty requirements (and that does include TIME) does not make the product "merchantable quality". You have a legal right, let them know that you intend to use it!

Maybe we as consumers of these expensive products should make it a requirement that for us to purchase one of these panels WE require zero dead pixels.

Good luck with the fight!

Oh, BTW, good friend of mine who is a commercial lawyer NEVER purchases extended warranties for anything. He uses the "merchantable quality" test - if it was a premium product and it failed outside the warranty period and you would normally expect that it would not have failed, it has failed the "merchantable quality" test and you can insist on a repair, replacement or refund - YOUR choice....

hehe. he is a lawyer after all. might as well not mess with them. i am no good at it but i think if u make them beleive you know you're rights and sound pissed off they would just replace the tv for you instead of having to deal with you down the track as well as lose a potential future customer. i beleive sony products which carry a premium should have a zero dead pixel requirement. at least within manufacturer's warranty. i know one emerging laptop computer company has zero bright pixel warranty advertised but willing to replace the laptop even if u got one bright or dead pixel.

[ausfatcat]

If you get stuck after a while, threaten to goto the ombudsman, because if it is anything like the banking/communiction industries they have to pay $1000 up front for it to be investigated and it will porbably cost them less than that to fix.

[Black Dawg Down]

You paid for a brand new tv, they should be replacing it with a brand new tv.

Don't accept a refurbished tv.

I wouldn't bank on that. The law only states the manufacturer has to replace the merchandise with 'a replacement with similar condition'. The same with refund, you can only get a partial refund based on how long you have the unit. This is definitely an area where Office of Fair Trading has to have a look into.

I had my 7 months old Pana plasma replaced with a refurbished unit. The manufacturing date was identical to the damaged unit, however I checked the number of hours used and it says 100 hours so I wasn't prepared and I didn't have the patience and energy to take the fight further.

[Sea Kitten!]

I wouldn't bank on that. The law only states the manufacturer has to replace the merchandise with 'a replacement with similar condition'. The same with refund, you can only get a partial refund based on how long you have the unit. This is definitely an area where Office of Fair Trading has to have a look into.

I had my 7 months old Pana plasma replaced with a refurbished unit. The manufacturing date was identical to the damaged unit, however I checked the number of hours used and it says 100 hours so I wasn't prepared and I didn't have the patience and energy to take the fight further.

Is that actually a LAW or does it change from vendor to vendor and extended warranty to extended warranty?