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Hello

I am a Foxtel IQ cable customer. I am moving house in about 6 weeks and I know that the new house has a foxtel cable connection (I have seen the wall plate in the living room and the distribution box in the sub-floor area and also I did an address search on the bigpond cable website which came out positive).

My moving date is a bit fluid (within a 7-10 day period) as I haven't yet sold my exisiting house so I don't want to lock in a Foxtel relocation where they cut off my exisiting connection and then have to wait for one of their service people that may or may not come at the allocated time.

Accordingly, I'm thinking that I will just move the IQ and set it up myself at the new place and then arrange for Foxtel to 'change it over' at a time that suits me, such as, a Saturday a month or so later.

The current owners don't have Foxtel but it looks like they use the cable for broadband, which I may do as well.

Can anyone tell me if there is any problems with that? (other than it breaching my terms and conditions of service). The boxes aren't address specific or anything are they?

Thanks for your help.

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Hello

I am a Foxtel IQ cable customer. I am moving house in about 6 weeks and I know that the new house has a foxtel cable connection (I have seen the wall plate in the living room and the distribution box in the sub-floor area and also I did an address search on the bigpond cable website which came out positive).

My moving date is a bit fluid (within a 7-10 day period) as I haven't yet sold my exisiting house so I don't want to lock in a Foxtel relocation where they cut off my exisiting connection and then have to wait for one of their service people that may or may not come at the allocated time.

Accordingly, I'm thinking that I will just move the IQ and set it up myself at the new place and then arrange for Foxtel to 'change it over' at a time that suits me, such as, a Saturday a month or so later.

The current owners don't have Foxtel but it looks like they use the cable for broadband, which I may do as well.

Can anyone tell me if there is any problems with that? (other than it breaching my terms and conditions of service). The boxes aren't address specific or anything are they?

Thanks for your help.

As l;ong as the signal hasnt been swicthed off at the Isobox (which Telstra dont do anymore) then it will all be fine. I've done it before with no issues

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Thanks for that DansDans. So, I take it that it's possible, if no-one at the new place has had Foxtel for years, that the feed to that house may have been switched off at something called an Isobox?

If they use the cable for broadband does that mean that the foxtel feed is also still 'live'?

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  • 2 months later...

Update - and tip on reducing switching fee to $49.95

I moved house a few weeks ago and just took my IQ with me. I have plugged it in and, of course, it's been working fine. I don't get the Foxtel mag and pay my account through my credit card and so never get any written communications from foxtel. Consequently, I was thinking that I didn't need to ever arrange for a change of address and have to hang around the house for 5 hours waiting for a tech to turn up. Also there is a $99.95 fee for moving house which is completely unnecessary as even I am capable of plugging in a cable to the back of the IQ and connecting the power.

However, I had a sudden thought that the new owners of my old house might try to get foxtel installed and by doing so I might be rumbled and could get disconnected.

I have come clean. I rang foxtel and have said that I am moving but am flexible about install dates as I will own both houses for an interm period and therefore can move the equipment on any Saturday that a tech can come. They said that it will cost me $99.95 which I said was ridiculous as I don't need a tech as I know the cable is there and works. All I need for them to do is to change my address on the account. They wouldn't budge. I then said that I know there is currently a free offer to get installed with a free month on the top package. They said that I would have to sign up for 24 months to get that. I told them that I have had foxtel for about 5 years and pay by credit card already so wouldn't care about signing for 2 years. I said that I should just can my old subscription and re-sign and then I'd get the install/switch for free. They said that it was up to me but finally caved and said that the best they could do is the re-connect for $49.95 which I agreed to.

I currently have an old movie lovers package with IQ that suits me and is about $84 per/month so don't really want to lose that and also I'd have to hand back my IQ which I originally paid for and get a new one and lose my recordings so it is overall better to just pay the $49.95 and have some tech come out to the house for 2 minutes to see that it works.

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