SkadollaX Posted March 28, 2007 Posted March 28, 2007 Epson are the greatest! I dropped off my unit yesterday for repair and less than 24 hours later I have it back in my possesion. I was advised if parts were required to fix the problem that they would replace the machine should the parts take more than 3 days to aquire them. My 1 month old Panasnoic AX100 sat in repairs for over a month while the repair centre did nothing more than damage the unit further. One of our members Mark is still going through hell with Panasonic over problems with his ax100 and parts on order. I wouldn't be so sure that he will get a working unit after all is said and done...? Mark - if you can, go for a credit or refund! Epson repair is at head office and the repairs are carried out by qualified Epson technicians. I will be adding a review soon for the epson TW700. In this review I will cover Xbox 360, PS3, Wii and Blue Ray. If anyone is in the market now for one of the 720p LCD projectors then you cannot go past the TW700. Anyone else care to reccomend a Manufacturer for great post sale service...?
Guest EZYHD Posted March 28, 2007 Posted March 28, 2007 We know about Panna and BQ not good at all. A friend of mine has had no luck with Sony so far. From what we see Epson is still excellent, one member here had probs with his TW600 they replaced it promptly with the TW700.
Tinsanta Posted March 28, 2007 Posted March 28, 2007 Epson are the greatest!I dropped off my unit yesterday for repair and less than 24 hours later I have it back in my possesion. I was advised if parts were required to fix the problem that they would replace the machine should the parts take more than 3 days to aquire them. My 1 month old Panasnoic AX100 sat in repairs for over a month while the repair centre did nothing more than damage the unit further. One of our members Mark is still going through hell with Panasonic over problems with his ax100 and parts on order. I wouldn't be so sure that he will get a working unit after all is said and done...? Mark - if you can, go for a credit or refund! Epson repair is at head office and the repairs are carried out by qualified Epson technicians. I will be adding a review soon for the epson TW700. In this review I will cover Xbox 360, PS3, Wii and Blue Ray. If anyone is in the market now for one of the 720p LCD projectors then you cannot go past the TW700. Anyone else care to reccomend a Manufacturer for great post sale service...? Thats great to hear I just bought a Epson tw 700! Yaaaa
SkadollaX Posted March 28, 2007 Author Posted March 28, 2007 We know about Panna and BQ not good at all. A friend of mine has had no luck with Sony so far. From what we see Epson is still excellent, one member here had probs with his TW600 they replaced it promptly with the TW700. Yep my Sony Cineza spent 3 months in the repair centre waiting for a replacement fan. It was 2 months old so by the time I got it back half the warranty had expired. Sony phone support were arrogant and they also don't do their own repairs much like Panasonic. It's like the big guys don't care about post sales support & service. BUT It will come back to bite them eventually...
JoshH Posted March 28, 2007 Posted March 28, 2007 In my experience the smaller speciality brands usually offer the best support and service. It just the nature of the beast - the larger the organisation the more the levels of bureacracy [spelling?] and the more you need to mold into their way of doing things. Smaller cmpanies usually offer more personal service. I had a small problem with X brand of projector on a project from a speciality company - I got personal service and a replacement quick smart via a rep coming to site. I wouldnt have got this with a corporate giant. Its worth bearing in mind tha you usually pay more initially with a smaller speciality company - but its almost always worth it for the back up support.
Tinsanta Posted March 28, 2007 Posted March 28, 2007 Yep my Sony Cineza spent 3 months in the repair centre waiting for a replacement fan.It was 2 months old so by the time I got it back half the warranty had expired. Sony phone support were arrogant and they also don't do their own repairs much like Panasonic. It's like the big guys don't care about post sales support & service. BUT It will come back to bite them eventually... Also if you register your Epson Projector then you get an additional 6 months warranty.
SkadollaX Posted March 28, 2007 Author Posted March 28, 2007 Also if you register your Epson Projector then you get an additional 6 months warranty. I didn't know that....I'm onto it now.
Bodalenko Posted March 28, 2007 Posted March 28, 2007 I just don't undestand why instead of getting relatively new items repaired you are not just taking them back to where you are buying them from and requesting replacements. What possible faith could you have in an item that was 2 months or 6 months old crapping itself and needing repair. It took me 3 Sony 46"x series over 4 months before I was happy with the one I ended ujp with. I dealt with Sony every time and despite their trying to fob me off I found that if I remained ascertive and demanded resolution they caved in and authorised a replacement via my retailer every time. I even had a $600 scan board for a 3 yr old NEC plasma that was 18 months out of warranty replaced FOC because I kicked up a stink and refused to pay. The retailer is obviously the first person to harrass. If they are reputable they will certainly support you. Afterall positive word of mouth is a great tool that retailers want not bad word of mouth. When you hear that someone had great service when they had a problem with an item it makes you much more inclined to buy from them than a retailer you heard a bad report about. If you're buying a cheap $90 DVD player then that may be a different story and who'd even bother getting it repaired, but for items worth thousands of dollars, I'd scream the walls down. Stand up for your rights. There's and old saying. "The squeaky wheel gets the oil"
Hydrology Posted March 29, 2007 Posted March 29, 2007 I just don't undestand why instead of getting relatively new items repaired you are not just taking them back to where you are buying them from and requesting replacements. What possible faith could you have in an item that was 2 months or 6 months old crapping itself and needing repair. It took me 3 Sony 46"x series over 4 months before I was happy with the one I ended ujp with. I dealt with Sony every time and despite their trying to fob me off I found that if I remained ascertive and demanded resolution they caved in and authorised a replacement via my retailer every time. I even had a $600 scan board for a 3 yr old NEC plasma that was 18 months out of warranty replaced FOC because I kicked up a stink and refused to pay. The retailer is obviously the first person to harrass. If they are reputable they will certainly support you. Afterall positive word of mouth is a great tool that retailers want not bad word of mouth. When you hear that someone had great service when they had a problem with an item it makes you much more inclined to buy from them than a retailer you heard a bad report about. If you're buying a cheap $90 DVD player then that may be a different story and who'd even bother getting it repaired, but for items worth thousands of dollars, I'd scream the walls down. Stand up for your rights. There's and old saying. "The squeaky wheel gets the oil" While its frustrating when things go wrong (and I know!) I dont think we can really hold the retailer at fault, unless he has deceived you by deliberately selling faulty goods. A retailer stock s a brand name and expects the range to "work". So long as the retailer has an easy journey ahead of him in terms of returining stock, my advise has always been to harass the manufacturer/distributor and MAKE THEM AWARE that their product is a POS.
SkadollaX Posted March 29, 2007 Author Posted March 29, 2007 I just don't undestand why instead of getting relatively new items repaired you are not just taking them back to where you are buying them from and requesting replacements. What possible faith could you have in an item that was 2 months or 6 months old crapping itself and needing repair. It took me 3 Sony 46"x series over 4 months before I was happy with the one I ended ujp with. I dealt with Sony every time and despite their trying to fob me off I found that if I remained ascertive and demanded resolution they caved in and authorised a replacement via my retailer every time. I even had a $600 scan board for a 3 yr old NEC plasma that was 18 months out of warranty replaced FOC because I kicked up a stink and refused to pay. The retailer is obviously the first person to harrass. If they are reputable they will certainly support you. Afterall positive word of mouth is a great tool that retailers want not bad word of mouth. When you hear that someone had great service when they had a problem with an item it makes you much more inclined to buy from them than a retailer you heard a bad report about. If you're buying a cheap $90 DVD player then that may be a different story and who'd even bother getting it repaired, but for items worth thousands of dollars, I'd scream the walls down. Stand up for your rights. There's and old saying. "The squeaky wheel gets the oil" I have learnt from my own experiences as also indicated by yourself (3 TV's over 4 months before you got one you were happy with) that many times the problem with your unit is not only with your unit rather it is an inherent problem with the product you have just purchased. And therefore a replacement isn't always the best solution.
Recommended Posts