Guest brett721 Posted March 11, 2007 Posted March 11, 2007 My 18month old Lg 42 PX4. I turned it on was watching for a while i heard a click and looked up to see no picture but the sound was still on. Went in to panic only 12 month warranty for $3500 TV. Any suggestion form anyone. Needless to say i am not happy at all .... has anyone else heard of this?
thefarmer63 Posted March 11, 2007 Posted March 11, 2007 Guy at work had this problem with his LG plasma, service guys had to come out and replace 3 boards within the plasma. Its the second time it happened within 14 months. Luckily he had taken out extended warranty. Not sure what the cost is if you have to pay. I think it is a known problem with the LGs. Push them hard to have it fixed under warranty.
Hussla Posted March 11, 2007 Posted March 11, 2007 No offence but you shoulda taken the extended warranty option.....18 months old and 6 months out of warranty I dont like your chances of getting it fixed. We've had ours for 18months and my sisters had her's longer and so far so good, I personally sold over 40 of those units and havent had any issues with them....as for us we have the extended warranties just in case. Either way doesnt matter what brand you get this can happen, hell I know of Pioneer plasmas failing after only a couple of months. All I can say is TAKE the extended warranty option when offered, and haggle the price!
Cooksta59 Posted March 11, 2007 Posted March 11, 2007 and with the price drops in screens in the last 18 months it may well be cheaper to buy a new one than repair the old.
Guest brett721 Posted March 11, 2007 Posted March 11, 2007 Are repair costs really that expensive i was thinking only a few hundred dollars.
wilsact Posted March 11, 2007 Posted March 11, 2007 Are repair costs really that expensive i was thinking only a few hundred dollars. It would be interesting to see how you would go if you were to take legal action against LG in a small claims court. (this is not an expensive option, usually about $60 to lodge). Whilst manufacturer's offer a warranty for their own sales purposes, they still have obligations under law to offer a product of a quality inline with its purchase price. Plasma's are not cheap, so it would be fair to say that when purchasing a buyer could expect it to last for more then 18 months. Especially with manufacturers sprouting about 60,000 hour panel half lifes etc. I don't think a court would disagree just because you didn't take out a manufacturers $400....$500...$600 extended warranty.......Maybe once it gets past the 5 year old mark might be harder....but only 18 months young??? I would try and work this out with LG first, but if that fails the above is something to consider. I had a $899 dishwasher fail 6 months out of its 12 month warranty, and the above was something the service guy suggested if the manufacturer wouldn't fix it. The manufacturer decided to fix it despite the warranty being out, and no extended warranty.
achjimmy Posted March 11, 2007 Posted March 11, 2007 It would be interesting to see how you would go if you were to take legal action against LG in a small claims court. (this is not an expensive option, usually about $60 to lodge). Whilst manufacturer's offer a warranty for their own sales purposes, they still have obligations under law to offer a product of a quality inline with its purchase price. Plasma's are not cheap, so it would be fair to say that when purchasing a buyer could expect it to last for more then 18 months. Especially with manufacturers sprouting about 60,000 hour panel half lifes etc. I don't think a court would disagree just because you didn't take out a manufacturers $400....$500...$600 extended warranty.......Maybe once it gets past the 5 year old mark might be harder....but only 18 months young???I would try and work this out with LG first, but if that fails the above is something to consider. I had a $899 dishwasher fail 6 months out of its 12 month warranty, and the above was something the service guy suggested if the manufacturer wouldn't fix it. The manufacturer decided to fix it despite the warranty being out, and no extended warranty. A friend had his whole tube replaced by Grundig even though it was 12 moths out of its 2 yr warrantty. Nothing ventured nothing gained.
nervous Posted March 11, 2007 Posted March 11, 2007 I had the same problem with my 42PX4DV 2 weeks ago. Labour / Service call = $198 Parts = $88 Total = $286
Guest brett721 Posted March 12, 2007 Posted March 12, 2007 I had the same problem with my 42PX4DV 2 weeks ago.Labour / Service call = $198 Parts = $88 Total = $286 what did lg do did they pay for parts i think this is what they are going to do for me $88 dollars was that for three boards to be replaced?
s3073887 Posted March 12, 2007 Posted March 12, 2007 Lifes Good at Lucky Goldstar. 1. My Hewlett Packard laptop died within a few hours. 2. My Fisher and Paykel Washing machine died within 6 months. 3. My Sony Hi Fi died within 12 months And I can extend the list. So, just don't blame LG.
Jaybee88 Posted March 12, 2007 Posted March 12, 2007 1. My Hewlett Packard laptop died within a few hours. 2. My Fisher and Paykel Washing machine died within 6 months. 3. My Sony Hi Fi died within 12 months And I can extend the list. So, just don't blame LG. Agree. If anyone can name a single brand that has never faulted, I'd be interested to hear from them.
wilsact Posted March 12, 2007 Posted March 12, 2007 Agree. If anyone can name a single brand that has never faulted, I'd be interested to hear from them. Think everyone agrees with this. Just seem's LG plasma's have been popping up a little more in that list of faults on here, and other places, then other brands of late (from what I have heard and read). Whether this is because they are selling more plasma's then other brands, or because they have some problems is hard to establish. I have had two friends with LG plasma's that have had mutliply faults (both repaired within 12 month warranty). Two other friends with Panasonic's no problems in 2 years. My Philips no problems, my mates Philips no problems, parents Pioneer perfect......what does this prove....very little, but still makes you think:) Now if LG and other manufacturers are prepared to back their product, good on them. But if buyers are left out of pocket after only 18 months.......hmmmm Any big name brand can develop a fault, so thats when the good manufacturers are sorted from the bad:) in regards to warranty, repair, etc
indulis Posted March 12, 2007 Posted March 12, 2007 A friend bought one and it went "pop" when she first switched it on. She was happy that the store immediately replaced it. Didn't want to say that if it went pop in the first minutes of life, what'll it be like over 5 years...
Ted1503559509 Posted March 12, 2007 Posted March 12, 2007 Looking Grim always a prob. The sales people wherever you ask make that clear too. 'Yes, the plasmas keep going back' was what I was told at DS Powerhouse when looking at replacemnet LG offered me. after two time replacement of LG LCD mw60SZ - two years after I informed/faxced and rang their tech manager of problem on 1st replacement and afater he had been out on the initial set. Extended Warranty was unnecessary waste of $550 on the $7.2K set.
CoNFooZeD Posted March 13, 2007 Posted March 13, 2007 It would be interesting to see how you would go if you were to take legal action against LG in a small claims court. (this is not an expensive option, usually about $60 to lodge). Whilst manufacturer's offer a warranty for their own sales purposes, they still have obligations under law to offer a product of a quality inline with its purchase price. Plasma's are not cheap, so it would be fair to say that when purchasing a buyer could expect it to last for more then 18 months. Especially with manufacturers sprouting about 60,000 hour panel half lifes etc. I don't think a court would disagree just because you didn't take out a manufacturers $400....$500...$600 extended warranty.......Maybe once it gets past the 5 year old mark might be harder....but only 18 months young???I would try and work this out with LG first, but if that fails the above is something to consider. I had a $899 dishwasher fail 6 months out of its 12 month warranty, and the above was something the service guy suggested if the manufacturer wouldn't fix it. The manufacturer decided to fix it despite the warranty being out, and no extended warranty. What you are suggesting is correct, except the statutory warranty usually applies to the retailer rather than the manufacturer. It is the retailer's responsibility to provide a product that is fit for purpose, ie does't die in 18 months. I would suggest trying the retailer where the plasma was purchased if you don't get any joy from LG.
PLANT Posted March 13, 2007 Posted March 13, 2007 UM.. DID U BUY THIS ON "GOLD"/"AMERICAN EXPRESS CREDIT CARD? REMEMBER IT DOUBLES YOUR WARRANTY!
Black Dawg Down Posted March 13, 2007 Posted March 13, 2007 This doesn't apply with just LG. I had my Pana broken twice within 9 months, my brother had his Samsung broken within 18 months. Unfortunately plasma technology is only 6 years young and it will take many many years to get it up to the standard of CRT. I bet my arse there will be a lot more people who've owned their plasmas for 2 years plus start experiencing faulty sets.
jokiin Posted March 13, 2007 Posted March 13, 2007 Unfortunately plasma technology is only 6 years young and it will take many many years to get it up to the standard of CRT. Actually the technology is 43 years young, Plasma was invented in 1964
Cooksta59 Posted March 13, 2007 Posted March 13, 2007 This doesn't apply with just LG. Unfortunately plasma technology is only 6 years young and it will take many many years to get it up to the standard of CRT. I bet my arse there will be a lot more people who've owned their plasmas for 2 years plus start experiencing faulty sets. Hi black dawg down, plasma technology has been around for a lot longer than people think, see this link. http://en.wikipedia.org/wiki/Plasma_display Damn jokIIn you beat me to it LOL
pjsos Posted March 13, 2007 Posted March 13, 2007 All is not lost, my LG plasma did the same a few months ago. I cannot remember if it was under warranty when it died, but I rang Good Guys in Rockingham (WA) who put me in touch with a plasma panel maintainer. The receptionist knew all about the fault with the LG plasma model that I have. Somebody came out the same day and replaced three circuit boards, and everything works fine now. It appears from talking to the maintainer, LG knew about the fault and it only happened in 42in models built prior to Aug 05. The guy didnt even want to see my receipt or warranty. Life is good
nico6 Posted March 13, 2007 Posted March 13, 2007 Hi black dawg down, plasma technology has been around for a lot longer than people think, see this link. http://en.wikipedia.org/wiki/Plasma_displayDamn jokIIn you beat me to it LOL In 1983, IBM introduced a 19-inch orange-on-black monochrome display (model 3290 'information panel') which was able to show four simultaneous IBM 3270 virtual machine (VM) terminal sessions.Hehe. We had a couple of these at work circa 1989 (in a building society computer/data centre) . Very cool beast in their day! Could run four terminal sessions and zoom full screen to one session. Very impressive
Guest brett721 Posted March 13, 2007 Posted March 13, 2007 What you are suggesting is correct, except the statutory warranty usually applies to the retailer rather than the manufacturer. It is the retailer's responsibility to provide a product that is fit for purpose, ie does't die in 18 months. I would suggest trying the retailer where the plasma was purchased if you don't get any joy from LG. I'll settle for LG paying for the parts and i'll fork out for the labour on my LG 42 px4 but i still do not believe that this is fair, mainly due to the fact that this technology with its high price just should not so quickly and the fact that this is such a widspread problem with this particular model. After talking to technicians this is very common and can happen any where between purchase and whenever! LG have redesigned the three circuit boards to fix the problem and hope fully there will be no more. I wonder how many of these screens have actually failed! Most people seems to know someone....
nico6 Posted March 13, 2007 Posted March 13, 2007 I dunno about this talk of the expense being a factor in how long something should last. We all accept 3 year/100,000klm warrantys (for example) on cars and at $20,000 to $50,000 they cost 10 times the average LCD or plasma across the main range of panels. At least there is no "or 'x' number of hours" applied to TV warrantys.
Recommended Posts