bones_1284 Posted March 28, 2007 Posted March 28, 2007 It is confirmed no one with the 70" model has had any unexpected power cycling events. Thanks, But I was wanting to know WHY it has no problems, as in has it been established why the 60" has problems and not the 70".
Nullack1503559755 Posted March 28, 2007 Posted March 28, 2007 The 70 model differs by not having an inbuilt digital tuner and is therefore operating under different circuitry.
bones_1284 Posted March 28, 2007 Posted March 28, 2007 Has Sony or anyone else actually confirmed exactly the cause yet? Could it be simply a faulty power supply? suspect that in order to correct the "shutdowns" in certain units, a modified module has been released - which may be more stable - but does NOT come up to the original claims of PQ. Do you know this for fact or are you assuming so based on that sony changed your tuner with a degraded PQ tuner to "solve" the problem? If its fact they released a modified model, does it have a new model name or number and if not how can we tell them apart?
kendrew Posted March 29, 2007 Posted March 29, 2007 Has Sony or anyone else actually confirmed exactly the cause yet? Could it be simply a faulty power supply?Do you know this for fact or are you assuming so based on that sony changed your tuner with a degraded PQ tuner to "solve" the problem? If its fact they released a modified model, does it have a new model name or number and if not how can we tell them apart? No-one has yet confirmed the cause. I clearly said, " . . . . and suspect that in order to correct the "shutdowns" in certain units, a modified module has been released - which may be more stable - but does NOT come up to the original claims of PQ." The above is not an assertion. And previously I have said the replacement tuner looked identical. I could not tell them apart. And of course, at the time, we weren't interested in different numbers, etc., because the degraded PQ was not apparent until later. However, Sony did say that the tuner module does a lot more processing than just the 'tuning'. One could assume therefore a firmware change which may have - and - and - it's all conjecture at the moment. I've reset all previous picture adjustments and tried a range of settings based upon Owen's recommendations. Nothing, so far, has brought the PQ back up to the level it was with the original tuner. Black levels have improved somewhat because I had the Picture (contrast) set too low (63; which produced the dark grey borders I referred to in an earlier post in the Owners thread). Haven't had a shutdown, yet, but it's been only a bit over a week.
Nullack1503559755 Posted March 29, 2007 Posted March 29, 2007 Power and source dependant theories were proven wrong. People have used online UPS's and still gotten the faut, others have the smaller static UPS's and shown the same. Its also not source dependant with the shutdowns occuring on different sources over component, internal tuner, HDMI etcetc
bones_1284 Posted March 30, 2007 Posted March 30, 2007 I clearly said, " . . . . and suspect that in order to correct the "shutdowns" in certain units, a modified module has been released - which may be more stable - but does NOT come up to the original claims of PQ." Yes, I know, but wasn't sure if you meant "A modified model HAS been released. I suspect the reason is to correct the shutdown problem." Thanks for the clarification and other info.
sandy1503559781 Posted April 2, 2007 Posted April 2, 2007 Bugger, I hate to be posting to this thread, but I experienced my first shutdown over the weekend on my two week old 60"! It was while I had my PS3 running over HDMI. Haven't seen it since, and the TV is now our main box, so runs about 4-5 hours per day. No other reasons for it I could note at the time. Should I wait for another, is one shutdown enough (the 60" in all other aspects performs great as has been raved about), and should I pursue it through the retailer or Sony?' I also cannot get a 70" due to room size
Nullack1503559755 Posted April 3, 2007 Posted April 3, 2007 So Sandy, does that mean we now have 16 out of 20 owners with the problem or did you not previously vote?
kendrew Posted April 3, 2007 Posted April 3, 2007 Bugger, I hate to be posting to this thread, but I experienced my first shutdown over the weekend on my two week old 60"!It was while I had my PS3 running over HDMI. Haven't seen it since, and the TV is now our main box, so runs about 4-5 hours per day. No other reasons for it I could note at the time. Should I wait for another, is one shutdown enough (the 60" in all other aspects performs great as has been raved about), and should I pursue it through the retailer or Sony?' I also cannot get a 70" due to room size Bad news, sandy. My advice, seek a replacement immediately. If you leave it too long, they will shove you off to a Sony Service Centre with indeterminate delays, and outcomes. I've had plenty of experience with Sony (over the SXRD 60 shutdown - if you wish to wade through earlier SXRD Owners posts) and unfortunately, my faith in their customer service integrity is faltering. Briefly, I got a replacement after the first shutdown on the first night (well within the fourteen day return/replacement period). The second unit has shut down four times over the last couple of months - I didn't insist on a replacement in the early stage because it was suggested I get a service tech. to come out and check for error codes - which weren't there. Some further delays occurred then Sony arranged a replacement tuner. I think you can come up to date by reading my posts on this thread. I have now officially complained to Sony about my perceived degradation of PQ since the installation of the new tuner. I am awaiting contact from a state service manager. It is not over yet - but it is a hassle. Conclusion - ask for a replacement.
sandy1503559781 Posted April 3, 2007 Posted April 3, 2007 So Sandy, does that mean we now have 16 out of 20 owners with the problem or did you not previously vote? I've only just voted, and have put my vote ägainst the 'Óne shutdown'
Nevyn72 Posted April 3, 2007 Posted April 3, 2007 I've only just voted, and have put my vote ägainst the 'Óne shutdown' Looking at the font of your post there Sandy, where are you located?
Ata Posted April 6, 2007 Posted April 6, 2007 Looks like I voted too early. Took delivery of my 60" on 30-March, first (and still only) shutdown happened on 5-April, after about 32 hrs lamp life. Everything happened as decribed before: green LED blinking, TV coming back on within a minute. -- Ata
kendrew Posted April 7, 2007 Posted April 7, 2007 I have just sent an email to the Sony Service Manager - with two comprehensive text attachments. One is a concise summary of all events I have experienced since our first SXRD 60 and its replacement - and its tuner replacement. The other attachment is a partial list of other SXRD 60 owners, and their posts, who have also suffered the shutdowns. I have mentioned the dedicated SXRD shutdown thread and have indicated there are 17 or 18 owners cursed by the shutdowns. He was supposed to have contacted me before Easter - but didn't. I hope he has the courtesy to at least acknowledge my email; before I consider further action.
drsmith Posted April 7, 2007 Posted April 7, 2007 It might be time for every 60" owner who currently has shut down problems to send of an email to the Sony Service Manager, all on the same day. It is very poor in the extreme that Sony have not got on top of this fault after this amount of time.
sandy1503559781 Posted April 7, 2007 Posted April 7, 2007 Hi Kendrew, Can you please put up the Sony Managers email address. Cheers, Sandy
ozgal Posted April 7, 2007 Posted April 7, 2007 It might be time for every 60" owner who currently has shut down problems to send of an email to the Sony Service Manager, all on the same day.It is very poor in the extreme that Sony have not got on top of this fault after this amount of time. Excellent idea, Dr Smith. Perhaps this will go towards getting them both to acknowledge the issue and then to do something about it. Good luck to all 60" owners. Cheers, ozgal
kendrew Posted April 8, 2007 Posted April 8, 2007 Hi Kendrew,Can you please put up the Sony Managers email address. Cheers, Sandy If I don't receive a response to my submission in the next few working days, I will consider posting his email address. A little caution, at this stage, may obviate a rash of inflammatory emails, which might do more harm than good. I have worked hard, and long, at not placing Sony in a hostile position. I would not wish to jeopardise that, at this stage. So far I have kept Sony apprised of shutdown events with meticulous detail but without acrimony. In the meantime, a sober commentary on your experiences would not go astray (ahem?) if submitted to Sony via its Contacts Page. You have not indicated whether you've telephoned them regarding your SXRD 60 shutdown; and, if so, what was their response.
esquolax Posted April 8, 2007 Posted April 8, 2007 I am yet to see one of two over a time of around 4months reset, but i have certainly read a heap of people saying that theirs has reset while viewing.. That being said, I have had one die completely, noticed it after a power out, im not 100% sure if it was caused by that or not, but sony came to the table and didnt kick up a fuss which was very good of them. I'd say email off to Sony if you have exhausted all other roads, it can't hurt hey.. goodluck guys n girls
kendrew Posted April 8, 2007 Posted April 8, 2007 I am yet to see one of two over a time of around 4months reset, but i have certainly read a heap of people saying that theirs has reset while viewing..That being said, I have had one die completely, noticed it after a power out, im not 100% sure if it was caused by that or not, but sony came to the table and didnt kick up a fuss which was very good of them. I'd say email off to Sony if you have exhausted all other roads, it can't hurt hey.. goodluck guys n girls Would you care to elucidate your experiences? (a description of your Sony intervention will be most interesting). Please list your shutdowns - and the aftermaths. It certainly will add to the fire.
kendrew Posted April 13, 2007 Posted April 13, 2007 Had the first shutdown with the replacement tuner last night, about 9.20. 24 days since tuner installed. Exactly the same shutdown/startup procedure as all previous.
Owen Posted April 13, 2007 Posted April 13, 2007 I was speaking to a local Sony service guy yesterday, and he told me there was a similar crash or shutdown problem with Sony LCD flat panel TV’s fitted with a digital free to air tuner. (no model numbers was mentioned). He said it was a big problem and very common. I suppose that since the LCD TV’s restart almost instantly that the problem goes unnoticed, or is put down to other causes such as a power glitch. Funny how this common and well known problem has not been mentioned on this forum.
Greebs Posted April 13, 2007 Posted April 13, 2007 Had the first shutdown with the replacement tuner last night, about 9.20. 24 days since tuner installed. Exactly the same shutdown/startup procedure as all previous. Ah bugger, that's no good at all.
wixy1503559655 Posted April 13, 2007 Posted April 13, 2007 All these shutdowns and instant restarts wouldnt be good for lamp life i imagine???
Owen Posted April 13, 2007 Posted April 13, 2007 All these shutdowns and instant restarts wouldnt be good for lamp life i imagine??? It’s a normal shut down – restart sequence, with normal cool down warm up, not an instant shut off, and it only happens very infrequently.
kendrew Posted April 14, 2007 Posted April 14, 2007 I was speaking to a local Sony service guy yesterday, and he told me there was a similar crash or shutdown problem with Sony LCD flat panel TV’s fitted with a digital free to air tuner. (no model numbers was mentioned). He said it was a big problem and very common.I suppose that since the LCD TV’s restart almost instantly that the problem goes unnoticed, or is put down to other causes such as a power glitch. Funny how this common and well known problem has not been mentioned on this forum. Our Sony service guy mentioned the same thing about a week ago. Yesterday, he discussed with Sony, who said that replacing the tuner had been found to fix the problem. Hasn't fixed ours. Sony have suggested I should disconnect the UPS to see if that maybe the problem. I'm not keen on that due to the auto cool-down procedure after normal switch off. I don't like the idea of the residual lamp heat increasing and perhaps deleterious to it and other components when a mains outage occurs (quite common here); with no cool-down mode. I have told the service man that there many 60" owners who have experienced the shutdowns - who DO NOT have UPS.s connected. I'm getting tired of it all.
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