null_pointer Posted February 25, 2007 Share Posted February 25, 2007 Hi All, I just purchased a LG 32LC2d 81 cm LCD TV with a built in tuner on the weekend, I have had this up and running for a few days and all is/was working fine until last night (25/02/07 @ about 8:30) I could not watch channel nine last night, the TV would lock up when I changed channel to channel 9, we have 2 other digital devices in the house and they were working perfectly on channel 9 it was just the LG LCD TV that was having problems. It was working fine at about 6:30 when we watch the 9 news but at 8:30 CSI locked it up. I called LG this morning and was told that it is a problem with the channel 9 transmission, ok so it might have been but why were my other two DVB devices working ok, and why did the TV lock up completely, I had to switch it off at the wall and unplug the antenna, switch it back on, change to channel to say 10 and then plug the antenna back in. This got the TV back up and running but changing to channel 9 again locked it up again. So is this a problem with Channel 9 or with the LG LCD TV, did anyone else seen any problems with channel 9 last night around 8:30 to 10:30 ish, the LG service center told me that channel 9 have been tweaking there transmission lately and there was a problem like this 2 weeks ago. When I asked if channel 9 were aware of the problem she said yes, so is there a contact at channel 9 I can send something to to get confirmation they know about his problem? Link to comment Share on other sites More sharing options...
null_pointer Posted February 25, 2007 Author Share Posted February 25, 2007 Update: I called Nine to see what they had to say on this, they are aware of the problem with the LG LCD TV's and apparently are working with LG to try and work out what is going on, the tech I spoke to told me that this problem is only exhibiting in LG devices so that would point to the problem being with the LG device. Regardless the TV should not lock up. Link to comment Share on other sites More sharing options...
nclose Posted February 26, 2007 Share Posted February 26, 2007 (edited) Yeah I have had the same problem. Only way to fix, is remove antenna, power cycle, change channel, dont use that channel for a while, or switch to Analogue. I contacted LG support, response from LG: Dear Nathan Thank you for emailing LG Electronics Australia. This is actually a broadcast problem and has affected everyone. It is possible this may happen again whenever a station changes or ammends the way they broadcast. The remedy if this happens again in the future would be as follow: - Switch the TV off - Disconnect the antenna - Turn the TV back on with the antenna still disconnected - Switch to another channel - Reconnect antenna This will allow you to still watch other channels until the broadcaster has corrected the problem. Its recommended to stay away from the affected station for a few hours. Kind Regards Karine Wyatt Correspondence Officer LG Electronics Australia Pty Ltd ABN 98 064 531 264 2 Wonderland Drive Eastern Creek, NSW 2766 Australia Tel : 1800 643 156 Fax: 02 8805 4243 Edited February 26, 2007 by nclose Link to comment Share on other sites More sharing options...
null_pointer Posted February 27, 2007 Author Share Posted February 27, 2007 Yes that is basically what LG support told me when I called them, this is still a pain though, I can understand the TV having problems with a transmitted signal but the TV should not lock up, it should continue to function, this is a bug in the LG firmware and I think it should be fixed. Channel 9 also told me that LG is the only consumer devices having this problem. From that I would say this is an LG issue. My 32LC2D has a manufacturing date of Jan 2007, when I told the tech at Nine this he seemed surprised that this recent built TV still had the problem. Perhaps they are getting close to a solution. Link to comment Share on other sites More sharing options...
nervous Posted February 27, 2007 Share Posted February 27, 2007 I think I have the same problem. My mum was watching tv on our 42PX4DV a few minutes ago (not sure if it was ch9), and said she heard a bang and the tv turned off. I tried the solutions that have been posted above, but that didn't work. When I turn it on I can hear the audio on all DTV/ATV channels and AV inputs but no picture. Link to comment Share on other sites More sharing options...
null_pointer Posted February 27, 2007 Author Share Posted February 27, 2007 I dont think this is the same problem, this problem is only with channel 9 and it locks the TV up so you cant change channels open the menu etc, the only thing you can do is turn the TV off. The loud bang is a cause for concern, loud bangs coming from electronic equipment is never a good thing. Link to comment Share on other sites More sharing options...
nclose Posted February 27, 2007 Share Posted February 27, 2007 The cause for concern is that LG is saying that the broadcaster has a problem, because all of a sudden the signal from only that broadcaster locks up the TV, but at the same time the broadcaster is saying the LG is the problem, because it is only that TV that is locking up. Link to comment Share on other sites More sharing options...
null_pointer Posted February 27, 2007 Author Share Posted February 27, 2007 Yes it is a catch 22 at the moment, regardless I still don't think the TV should lock up no matter what data is thrown at it. Link to comment Share on other sites More sharing options...
null_pointer Posted March 18, 2007 Author Share Posted March 18, 2007 This happened again tonight at 7:30pm, I was watching channel 9 when it happened and the picture locked up, still had sound but could not change channels etc. This is the second time this has happened in 3 weeks, I think I am going to try to get an exchange for a different manufacturer. Link to comment Share on other sites More sharing options...
Guest kyles0403 Posted March 18, 2007 Share Posted March 18, 2007 So......what do we do???? We can't keep on turning off and pulling out ant. cable.... Who is going to fix this problem....and is it something that is going to continue...or is it going to end soon?? Link to comment Share on other sites More sharing options...
brisbull Posted March 18, 2007 Share Posted March 18, 2007 So......what do we do????We can't keep on turning off and pulling out ant. cable.... Who is going to fix this problem....and is it something that is going to continue...or is it going to end soon?? I have a 42PC1DG, and I had this happen to me tonight - not while I was watching FTA TV, but while I changed from my component feed to the tuner (yes, it was Channel 9 that it reverted to). Same deal, there was a blank screen and I could do nothing to the TV except turn it off (after a ~5 second delay). I hadn't seen this thread, so I was fiddling with the TV of my own accord (Don't tell its parents!) when I just pushed the antenna in again tightly, and turned on from the screen while tapping the "change channel" button. It flinched, then CH10 came on, in all its gawdy brilliance. So from this event, along with other data obtained from within this thread, it is safe to conclude that there is an imcompatability between LG and Channel 9. As the issue only affects LG owners, it can be assumed that Channel 9 is not at fault. This leaves the dramatic vengeful monkey's finger pointing squarely at LG. There is a clear issue with LG sets that have an issue with CH9 feeds, that they are trying to pass off and a CH9 problem - yet the lack of other TV owners complaining proves that this artifact is limited to LG owners. The monkey's finger remains. LG, you have a whole lotta lies to answer for. Dr K Link to comment Share on other sites More sharing options...
null_pointer Posted March 19, 2007 Author Share Posted March 19, 2007 Thank you for emailing LG Electronics Australia. Unfortunately it is happening with other manufacturers products and between the manufacturers and the broadcaster they are trying to rectify this issue as quick as they can. This is actually a broadcast problem and has affected everyone. It is possible this may happen again whenever a station changes or ammends the way they broadcast. The remedy if this happens again in the future would be as follow: - Switch the TV off - Disconnect the antenna - Turn the TV back on with the antenna still disconnected - Switch to another channel - Reconnect antenna This will allow you to still watch other channels until the broadcaster has corrected the problem. Its recommended to stay away from the affected station for a few hours. I email LG last night and got this back today. It seems to imply that other products are also effected but I have not seen any other people complain about this, only LG owners. This is crap, I am never going near another LG product in my life. Link to comment Share on other sites More sharing options...
beer_man Posted March 19, 2007 Share Posted March 19, 2007 This happened to us last night, too, with our two-month-old 37LC2D. Complete lock-up. Tried turning on and off, but not disconnecting the antenna, unfortunately. We had no idea what was going on, until this morning it was all over 3AW. About 20 people called up to say that it had happened to them as well. (Even weirder were the people who said they sometimes momentarily lost sound on their LG TVs when a light or applicance was turned on in their house!) A bloke from LG said they were looking into it with Channel 9, and apparently Ch9 has been saying it's a problem with more than only LG (the LG bloke said he thought it was only LG, which was interesting). The LG bloke also said he first became aware of it two weeks ago, although the radio host swears it was raised on his program in January. It's a real pain in the bum though. Here's hoping they sort it out quickly. Cheers, beer_man Link to comment Share on other sites More sharing options...
del179 Posted March 19, 2007 Share Posted March 19, 2007 Hi, I work for a retailer and have many people complaining over the last few weeks about this problem. I finally spoke to someone at Channel 9 today who told me that the problem was to do with the program guide, when any info exceeds 256 characters then the sets lock up. They have replicated the fault in labs and as a result have limited the info in guides to less than 256 characters. He also mentioned the fact that the LG HD chips do not conform to the required Australin standards!!! The problem is only affecting LG's no matter what anyone else says, I am now waiting for a reply from my man at LG. Will keep you all posted with any more info... Link to comment Share on other sites More sharing options...
madent Posted March 19, 2007 Share Posted March 19, 2007 Well here's how my day went.... I rang gtv nine melbourne this morning and asked to speak to a tech regarding the lg/nine freezing problem... First thing the girl on the switchboard did was take my name and phone number. She said they were logging all complaints.. I then spoke to a tech who said that they were doing nothing out of the ordinary, and they had tried to replicate the problem on an older lg with tuner but were unable to do so...He said that lg was clearly pointing the finger at nine.... I then rang LG and got a lady who was less than interested in anything I had to ask...In fact, the more questions I asked, the more her attitude changed...I asked her why this was only happening to lg products and she said "hang on...." Put me on hold for a couple of minutes, then came back and said that it wasn't only LG products. she said her supervisor told her this because he has a topfield set top box that had done the same thing... I told her that i wasn't pointing fingers at lg or nine but i felt that the consumer was the one suffering here... She said...and I quote..."All I can do is give you the number of your nearest repairer. If they find nothing wrong with the tv, then we can't help you any further" I rang channel nine again and asked if any of the complaints were from anyone with another product other than LG....they said "No...just lg" So, by now, I'm a little peeved at the lack of concern from LG...so i rang them back... I got another operator and told him that I was considering calling consumer affairs and would like to speak to the supervisor with the topfield so that he could confirm his so called problem... "which supervisor was it" he asked. I asked how many supervisors were there and he said 5. I suggested to him that maybe it wouldn't be difficult to locate him as he is probably the only one of the five with the topfield. He put me on hold for about 5 minutes..then told me he had located him and what he said about the topfield was true... "Can i speak to him" I asked. "No" he said "Ok, then can you give me his name" "no" I asked why not and was told it was for persoal reasons... Again, the more I asked..The more rattled he got.... It just seemed to me that for someone claiming this is not their problem, and are quick to lay sole blame on channel nine, they were extremely defensive..... I have no intentions of contacting consumer affairs at this stage...I just want this fixed.. What concerns me the most is the awful loud spike noise that comes from the rear of the tv...it sounds like it's going to explode... I have to wonder what's going to come first....the fix...Or the expiry of my warranty... Cheers Link to comment Share on other sites More sharing options...
del179 Posted March 19, 2007 Share Posted March 19, 2007 Check out Current.com.au, the first story there relates directly to this problem.. Link to comment Share on other sites More sharing options...
Anthony123 Posted March 19, 2007 Share Posted March 19, 2007 Lifes Grim Link to comment Share on other sites More sharing options...
ibanez5 Posted March 19, 2007 Share Posted March 19, 2007 Lifes Grim Link to comment Share on other sites More sharing options...
latino Posted March 19, 2007 Share Posted March 19, 2007 LG doesnt want to admit responsiblity. This **** up on LG behalf has screwed my plasma, timing on the tv has slowed down, TEN HD is also acting funny for me, with picture coming thru and 5sec later the audio.... never happened to me before the weekend. Link to comment Share on other sites More sharing options...
Guest SGID Posted March 20, 2007 Share Posted March 20, 2007 This also happened to me on Sunday night, I turned it off at the powerpoint, waited a while then turned it back on. it still didnt work. When I woke up Monday morning, was working again ok. Link to comment Share on other sites More sharing options...
automan Posted March 20, 2007 Share Posted March 20, 2007 This is an odd situation because if you have these LG tv's and are recieving digital nine in the country victoria or any other state in oz then you are not receiving these freezing errors? Channel 9 melbourne is doing something different than the other nine networks and the lg tv's cant handle it! Link to comment Share on other sites More sharing options...
Guest TV_GIRL Posted March 20, 2007 Share Posted March 20, 2007 I too had this problem watching channel nine.. I have a 42LC2D Called LG, they told me how to rectify the problem.. which worked ok for me. I was considering jumping up and down, but it seems everyone I speak to about this has had it freeze while watching channel 9. So really who does the fault lie with? I havent heard anyone mention channels 10 and 7, ABC or SBS? Doesnt happen watching foxtel thru it either.. Maybe a little of the blame lays at the feet of both parties? Maybe the tuner in the LGs are too sensitive? But what is it that channel 9 are doing that is causing this to happen??? I just hope there is an outcome soon.. Hey its like the stolen generation, you admit fault you have to pay the price.. Why admit fault to something before you know where it really lays? Im guessing someone will eventually have to take the fall? Link to comment Share on other sites More sharing options...
bkw Posted March 20, 2007 Share Posted March 20, 2007 It seems obvious to me that the fault lies with LG despite their protestations, otherwise other tvs would be jamming up. Link to comment Share on other sites More sharing options...
sail Posted March 20, 2007 Share Posted March 20, 2007 Reading the Blog comments in this mornings Age/SMH was this one... Apparently a "signal improvement box" (macrovision remover) in-between your antenna and your TV will fix the problem. Ch9 uses DRM to stop you pirating their content, which causes some tuners to freeze up. * Posted by: Defective by Design at March 20, 2007 4:34 PM http://blogs.smh.com.au/mashup/archives//010423.html Does anyone know what DRM is or does? Is it a viable cause for the problems being experienced? Link to comment Share on other sites More sharing options...
beer_man Posted March 20, 2007 Share Posted March 20, 2007 (edited) It looks like it's not just Melbourne affected. On this Sydney Morning Herald blog there are more than 270 posts in the past two days from people elsewhere, including Sydney, Brisbane, Perth and the ACT, saying they've experienced the problem, too. http://blogs.smh.com.au/mashup/archives//010423.html Cheers, beer_man EDIT: Whoops, just realised this blog was posted in the above post Edited March 20, 2007 by beer_man Link to comment Share on other sites More sharing options...
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