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I do hope that you include the link to this thread in your letter, make them see how public their pathetic efforts are.

Cheers

Cyril

I am going to print the whole thing out and attach it. Might send to the press too but I doubt they will print any of it....

Bubbear

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Well all, the new TV is supposed to arrive this afternoon between 2 and 4pm. It is now 3.25pm and no call to say I am 20 mins away......

I have done my complaint letters to LGE Australia and to Korea and one to Bing Lee. I doubt that I will get a reply to any of them but we will see. I'll keep you all informed.

Bubbear

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The new set arrived at 4.00 pm just as I was about to call and hurl more abuse. Don't you just love waiting a whole day for technicians? Has anyone ever been first on the list? I always seem to be the last one to be seen..........

I wanted to keep the box the new set came in but they said they needed it to return the old set to LG.

I sure hope this one doesn't malfunction.

Bubbear

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OK folks are you ready for this? The new set has a dark patch about the width of a fence paling running from the bottom left corner at 60 degrees to the top. Not noticeable on bright screens but very noticeable and annoying on dark scenes, especially night scenes.......I noticed it as soon as I turned the set on. Thought I could live with it and didn't wan't any more hassles but after two days it is really annoying.

Have already sent complaint letters without this new problem being mentioned.

Have called LG and Bing Lee. I am not prepared to spend any more time with this TV. Will see what they say about refund or if they will exchange this week I MIGHT accept that. I certainly won't wait another three weeks.

Bubbear.

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Kyle Black - csm from LG - has just returned my call. Made a point of telling me straight off that he had just returned from a management meeting where he had been "hauled over the coals" because of my complaint letter. I basically didn't touch that one as I didn't want to get into an argument............

I outlined the problem I have with the new set and asked where do we go from here. His response was for me to contact Gladesville Electronics (GE) and get a tech out to see if the set can be repaired........

I said no, I wasn't going to spend any more time sitting around waiting for techs to come and asked if it was possible for LG to contact GE and organise a specific time. No this was not possible. Industry standard is to only be given a day not a time for the tech the come. It was then suggested that the set could be replaced without a tech examining the TV but again it would be 2 weeks before that happened. Why this was not offered in the first instance I don't know. I was reminded again that LG are not a retailer and don't have the resources......

Kyle suggested *I* contact the retailer to see if they would agree to do the swap from their stock as this would be quicker solution. I asked if LG would authorise that and he affirmed they would.

I have since contacted Bing Lee and they will be doing the swap next Monday (no stock til Friday).

So guys and gals, even after making what appears to be accepted as a valid complaint, LG are not doing anything out of the ordinary to resolve these problems. Kyle has not taken this case on board and giving it the priority needed. His claim that it would be 2 weeks before a new set could be delivered through GE is laughable. I KNOW that Bill Peters (LG) was able to get a set to GE the next day - marked as picked for the warehouse and delivered the following day.

Kyle did not offer to phone Bing Lee and organise it - I had to do it. It will be interesting to see what sort of written response I get from LG Australia on this issue. I know that there will be a further letter from me regarding the lack of service I am still receiving from their customer service manager.

Bubbear

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Bubbear,

We're all waiting for your next installment (post).

You have a following out here.....So...

If all else fails, Channel 9 's ' A CURRENT AFFAIR ' or Channel 7's ' TODAY TONIGHT ' might like a shot at them, seeing LG advocate .... " Life's Good " to us repeatedly in their advertising.

Public embarressment is usually the only way that heads will roll and satisfaction is guaranteed or your money back.

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No news to update at this stage. The third set is due to be delivered on Monday. I haven't received an official response re the complaint from anyone as yet but rest assured I will let you all know of any developments.

This is their last chance. Any problems at all with this set will see me getting a refund.

Bubbear

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Hi there Bubbear,

I know this would cost you money, but one way is to ring Bing Lee Department Store and tell them that you will be sending the TV back by courier and you will either expect a credit note or a full refund.

I know for a fact that stores can give you a credit note because that way they still have a sale. Between Bing Lee and LG thats there problem what they do with the RPTV, not yours.

I feel that they are giving you the run around and pointing to the other guy to fix up your problem.

I wouldn't except another LG LCD RPTV becasue of the stuff around that you have had with them.

I hope you get what you want.

Regards,

Mrtv

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Hello all,

I was about to purchase the LG DLp but after all the hassle Bubbear is having I am not sure now whether to go with plasma instead. I live in Cairns and checked out the LG DLP at a store the other day and it looked great.

As I was about to sign over my money a closer inspection showed a little speck on the screen. The sales person and me had a look close up and it was a burnt out pixel.

Most people watching it might not notice but once you know it's there the little dot seems to get bigger and the salesman agreed it would annoy the Sh**T out of you.

He then said he was putting it in a box and sending it back to LG.

Is there anybody out there that are happy with their LG DLP sets.

What to do?? :blink:

Regards

Phillip

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Hi Phillip,

Look I think the LG is an OK set - I don't think you can beat the specs for the price - just be prepared for difficulties if you have to deal with LG support. Note there are horror stories with other manufacturers too - I don't believe this is exclusively an LG problem.......

Just make sure the retailer you buy from will offer the support you need. Ask about their returns and failure policy and what time period you have to be able to get the retailer to swap it without prior manufacturer approval. Get an extended warranty.....

With regard to burnt pixels (or malfunctioning mirrors in this case) it can happen with any of these fixed resolution displays - plasma included. Ask for the manufacturers policy on this. LG referred me to Texas Instruments specs which are quite complicated - depends on where it is on the screen, how many adjacent and the degree of stuckness (is that a word?).

In the end you rae the only one who can make the decision. LG have apparently sold heaps of these sets. Maybe I am just incredibly unlucky. The sales manager at Bing Lee seems to think so..........

Bubbear

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Surprise call this morning from Bing Lee - they have just delivered the third set.

There are no screen patches on this set so here's hoping this one will see the end of the saga.

By the way, the delivery guy told me he just delivered the FIFTH replacement set for a Philips 86cm widescreen! I hope Philips were more responsive than LG or that guys warranty will be almost finished......

Bubbear

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I must say Bubbear, you have been through a hell of a lot just for a TV!!

Bad news for LG though, word of mouth spreads quicker than most think, especially when you post it on a public forum! Your experience has totally put me of LG!! Best of luck with the new set!! :blink:

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My personal experience with LG products has been they are cheap, and by that i mean, yes the price is usually cheap but the "build" and sometime "output" is cheap.

I have a LG DVD player that has been a shelf for my Xbox for a year or so now :blink:. I have LG A/C units which work fine, but they are cheap.

I have seen a few LG CRT sets and the Geometry has been some of the worse i've seen (massive bends of lines across screen).

As for DLP concern about stuck mirrors, i can't comment on LG's ability to avoid this but the technology has been in front pros for sometime and certainly seems more reliable than LCD, ie it is very rare to hear of a stuck mirror but pixel outs are more common.

As for colour wheel speed, someone mentioned 9000rpm, if this is at 50hz pal (they change speed for NTSC/PAL/refresh) then i'd say perhaps its a 3x colour wheel as my X1 is a 2x and runs 6000rpm at 50hz. I don't think this is too much of a concern, ppl say it reduces rainbows, however in viewing 9'sHD demo on the Infocus 7200 which is 4 or 6x i saw a few that i had NEVER seen on the infocus x1 at 2x hmm.

D

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I must say Bubbear, you have been through a hell of a lot just for a TV!!

Bad news for LG though, word of mouth spreads quicker than most think, especially when you post it on a public forum!  Your experience has totally put me of LG!!  Best of luck with the new set!! :blink:

Same here captainatomic I will never buy an LG product after reading of all the stuff Bubbear has been through.

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Have you found the Green dark gray yet? Look at any dark shadow or a black American face & you'll see it's not dark gray or dark brown but green gray or green brown.

I have a service tech who can do a color calibration to fix this but LG refuse to give out any codes to access the LG service menu. Meanwhile many users of this DLP TV are being screwed. LG couldn't give a toss!

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I have seen a few LG CRT sets and the Geometry has been some of the worse i've seen (massive bends of lines across screen).

Funny you should say that Spoonfed.. I have an LG CRT 68cm, and recently I've noticed the screen geometry is buggered.. The glass is not uniformly convex and has various vertical runs through the screen which distort the image.

On top of that, I've noticed that I often see lines through some colours.. Especially when watching AFL.. I think it might be red on green causes these diagonal lines... I'll have to pay more attention to how/why/when it happens.

Hmm.. I've had my eye on the LG 60" LCD RPTV for quite some time, but I don't think I'm too keen on LG anymore.. This thread is also showing some pretty poor form from retailers and LG alike.. I think I might go for the Samsung 61" LCD RPTV, or just wait for the Toshiba LCOS displays to arrive and come down in price (or at least push prices down on everything else).

I don't think I'll be buying that LG fridge I was planning to get either..

-Auldar

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  • 1 month later...

Hi everyone,

I wish I had discovered this forum earlier, BEFORE I purchased the LG DLP set as it may have changed my mind!

Picked up the TV on 31/12/03 and we were all in awe of the fantastic picture and were very happy. 13 days later a nice white dot appears in the right bottom corner of the screen NOT HAPPY! The next day I ring Rick Hart Hi-Fi to let them know and they arrange with the warranty company to send someone out to inspect the set. The tech comes out and says he thinks its a speck of dust not a dead pixel (???????) I'm wondering how dust gets into the DMD when it is supposed to be hermetically sealed after manufacture!

Next day they ring back to tell me that with regards to the "dead pixel" they cannot do anything, I ask for the number of LG. I ring LG in Perth to speak to the state manager but he is over east. I ring the national service department where a guy tells me that the sets can have up to 7 dead pixels before they have to be replaced, I cannot believe what I am hearing and feel sick at spending $6K on a set with a defect after 13 days, am I going to have to stare at a screen with 6 dead pixels one day hoping for a seventh??? I call consumer affairs who advice me to write a complaint to Rick Hart. An hour later the salesman at Rick Hart calls me to find out what happened and I tell him the story, he says he will speak to his manager. Rick Hart service dept contacts LG.

The day after I receive a reply email from Texas Instruments, which summed up in a few words says 'this is almost unheard of'. I call LG and speak to the same person that Rick Hart spoke to and tell her this, she aggrees that it is unheard of and they will replace the set in 5-7 days through the warranty company.

I sympathise with you Bubbear, at least my set is watchable until it is replaced (the dot is relatively small but we cant take our eyes of it!). Now I live in hope that the replacement set will be OK and in a few years time I will still see the brilliant picture that its supposed to have for many years. Before we brought the set I researched the technology and thought it was better and more reliable than plasma and LCD. If something happens to the new set I want a refund and I'll have to get a big, heavy CRT.

Disappointed consumer :blink:

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Emma,

May i suggest the Pana TX47P800H Rear projector instead of a CRT 119cm, and amazing PQ If you do have to get a refund, here's hoping everything is sweet with your new set however.

Good Luck

Steve

I will second that !

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Emma,

May i suggest the Pana TX47P800H Rear projector instead of a CRT 119cm, and amazing PQ If you do have to get a refund, here's hoping everything is sweet with your new set however.

Good Luck

Steve

Thanx I'll keep that set in mind but hopefully I wont need too!

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Surprise call this morning from Bing Lee - they have just delivered the third set.

There are no screen patches on this set so here's hoping this one will see the end of the saga.

Any updates on the third set?

I had a chance to the LG DLP and similarly-sized Samsung LCD side by side at Harvey Norman yesterday, and I still reckon the LG is still a nicer picture...

Gil

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Emma,

May i suggest the Pana TX47P800H Rear projector instead of a CRT 119cm, and amazing PQ If you do have to get a refund, here's hoping everything is sweet with your new set however.

Good Luck

Steve

Yep! I agree! Lovely set!

The new Sony Rear Pro (the good old fashioned CRT type) has just come out and it looks very sweet (as good as the LG DLP I think) and it has a reflective screen like the LG (if thats your thing).

Do people remember in the old days, a little budget brand called Goldstar? Well they became LG, and their quality did improve a bit, but still not comparable to the big brands (panasonic, sony, samsung etc).

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  • 2 weeks later...

I bought one of the LG 44" DLP TVs last month. The set lasted 3 days before it refused to start from standby, switching the set off at the power point did nothing. I received a replacement set after a week and now that set has a fault that hasn't been reported in this forum. When the set is switched on first thing in the morning the lamp overheating light comes on and shuts the TV off. The light flashes for 20 seconds, goes off then I can switch the set back on. We watch the TV for about 30 minutes then off to work. When we switch the set back on at night the overheating light comes back on, this time it lasts longer than 20 seconds, I timed it at 15 minutes on Sunday! Then the TV works OK. The set is switched off using the remote as per instruction book. The TV repair man is coming out tommorrow to have a look, but this morning the TV worked perfectly with no problems!!

When I rang the LG help line the person I spoke to commented that the TV has a great picture "when it works". That was a bit worrying.

I wish I'd seen this forum before handing over the money!

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Its been 21 days since LG told me they would replace my DLP "in 5-7 days".

When I rang LG 5 days ago to find out when I would get my replacement TV the person I spoke to before was away and the new person told me they wouldnt be replacing the set :blink: (You'd think an electronics company would have a computer somewhere where they can input important information about their customers but its probably an LG notebook that has broken down).

Rick Hart informed the state manager of the situation so hopefully he can get some action. I am glad that Rick Hart are on my side.

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Just got a call from Rick hart, I should have my new TV within days, BUT they have offered me the choice of a different TV because of the problems with the DLP sets.

Not sure what to do!

I can't get a CRT or RPTV because we paid $600+ for a new unit that will not hold the weight of a CRT and I'd need to buy another stand to hold the components if I brought a RPTV, so I guess its a plasma... my guess is I wont get a very big plasma for $6000 and I dont really want to spend more bucks.

Should I take my chances on the new DLP????? HELP! :blink:

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Hmmm this seems strange.

The problem i doubt is not with the DLP technology itself, as front pros have been using this for years without issues.

It seems LG's implementation of the DLP technology is perhaps lacking (or on the cheap). I wonder if their DLP front pros are also troublesome?

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Emma,

If L.G cannot supply you with a serviceable product, that which you paid for, then demand your money back.

Don't let them palm you off with 'something else' that you don't want,they know there is something wrong with the product.

If you can't get any satisfaction, take them to Consumer Affairs, they are there to protect your interests.

Know your rights, this has happened before to others on these forums.

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I dont have to buy another LG set, Rick Hart will give me a credit on the replacement one and I can choose any other TV in store (just dont know what I should choose!)

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Emma,

Have you ever considered a projector ? The Sanyo PLV - Z2 is a Wide Screen (16 : 9 ) projector, about $4000 but can be obtained for less.

Read these forums, and just ask people's impressions, but not only of the Z2.

I think you will amazed at the picture quality that these produce.

Best Wishes.

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How much weight will your new cabinet hold? and how high is it? are you sure you cant put something like the floor standing Pana In somehow?

EDIT: Also, if your looking at Projectors (which may very well be a great option) for the price the Pana AE500 is a great buy!

Hmm, i wish i didnt keep coming back to Pana, it sounds like i Import them even when i dont sell them!!

Steve

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