F18 Posted May 19, 2017 Posted May 19, 2017 G'Day all, I'm trying to acquire some second opinions from you folks for a friend who recently received a pair of damaged tubes purchased on ebay. The ebay listing only showed the tube boxes so no actual pictures of the tube itself. They were listed as a new matched set. The tubes were double packed foam inlay-ed with another bigger box outside of it and then sytrene foam wrapped again and finally packed in parcel post bag. No damages with the packing, both tubes had a white getter in the glass from what I've seen and the bases cracked in the same positions. Now my friend has gotten in touch with the seller who was very suspicious in his replies thinking my mate is blaming him for sending damaged tubes (which he didn't, only indicating that the tubes arrived damaged). But I've seen the tubes myself, I'm no expert but for the packaging to be fine and double wrapped/packed and the bases of the tubes to crack it definitely looks like the tubes were sent damaged. If the tubes were damaged during transit the glass itself would shatter first but for both tubes to have cracked bases near the pins and in similar areas indicates this isn't a Post handling issue. The tubes also show signs of wear on the pins and lettering on the tubes have faded a bit. I just got off the phone no more then 10 minutes ago and he indicated that after having the items shown to his LPO they also said the same thing that it's high chance the seller sent the damaged tubes, as the packing was fine and it takes a considerable amount of impact or force (i.e. ripping the tubes out a socket abruptly) would cause those kind of cracks to the bottom of the tube bases as the glass is thick. Anyway he got a complaint form and the parcel was posted via parcel post (he paid for registered postage though). They said if he opts to lodge the complaint form (which the seller needs to do on his end as well) they would need take pictures of the item and AusPost will determine if it was a problem on there end or not and may/may not process a full refund, not to mention it will take a few weeks at minimum before getting any response from Post. I can post some pictures that were shown if needed. What should my mate do? Tell him to lodge a Paypal dispute or go with AusPost damage claim? Cheers,
VanArn Posted May 19, 2017 Posted May 19, 2017 Certainly take pictures of the valves and the packaging. The purchaser has the option of using the eBay service to make a claim, as well as PayPal and Australia Post. Photos of the valves when originally displayed on eBay should match the details of the items that were sent . When buying valves it is better to deal with recognised suppliers, rather than finding problems when purchasing used or NOS valves. The glass of heavily dropped valves will tend to break or crack, remember there is a vacuum involved, and when they go gassy, a milky coating appears on the inner surface of the glass. They are delicate objects.
eltech Posted May 19, 2017 Posted May 19, 2017 (edited) The only people who truly know what happened are the seller and the buyer. Even then, only one of them knows the truth. Im not making an insinuation, but, it would be equally possible for a person to recieve good tubes, then fit them, test them, then rip them out of the socket, crack them when doing so, then take a photo and claim that they arrived damaged. In that case, a perfectly legitimate honest seller could be blamed for something they were not responsible for. Right? I'm not saying this happened, just playing devils advocate. I suppose the friend should go through Paypal, they always seem to side with the buyer. However I feel very sorry for the seller if it wasnt their fault. They will also be out of pocket. In my experience, when the tube cracks near the pins its because the pins were not straight when manufactured. If a person tries to insert a tube with badly bent pins into a socket, and it wont go, and they force it, it can crack the base of the tube. If it doesnt happen immediately, once heat gets into the tube it will very quickly crack - with a loud bang sound through your speakers. Been there, done that, learnt the lesson! Edited May 19, 2017 by eltech
F18 Posted May 19, 2017 Author Posted May 19, 2017 (edited) 2 minutes ago, eltech said: The only people who truly know what happened are the seller and the buyer. Even then, only one of them knows the truth. Im not making an insinuation, but, it would be equally possible for a person to recieve good tubes, then fit them, test them, then rip them out of the socket, crack them when doing so, then take a photo and claim that they arrived damaged. Thanks for the replies. This is not possible because I was there when he received the package from Startrack and I saw the tubes when they were opened. Hence the detailed description of the packaging. Cheers, Edited May 19, 2017 by willio747
davewantsmoore Posted May 19, 2017 Posted May 19, 2017 PayPal dispute as not received as described. Then the seller can decide on the next steps. Sent from my iPhone using Tapatalk 1
eltech Posted May 19, 2017 Posted May 19, 2017 (edited) 4 minutes ago, willio747 said: Thanks for the replies. This is not possible because I was there when he received the package from Startrack. so did they arrive with a milky appearance? Its simple. If they arrived milky, they were already cracked and powered up before shipping. If not milky when arrived, then the damage happened after being inserted in the buyers equipment. Tube may or may not have been cracked before insertion. Edited May 19, 2017 by eltech
F18 Posted May 19, 2017 Author Posted May 19, 2017 Just now, eltech said: so did they arrive with a milky appearance? Yes, out of the box both tubes had cracked bases and a milky top on the valves. The tubes were listed as a new matched set/pair. The pins show usage, not bent though, one tube has a date of 08 12 and other is 09 01 and the lettering is worn out at various places. Cheers,
eltech Posted May 19, 2017 Posted May 19, 2017 (edited) 6 minutes ago, willio747 said: Yes, out of the box both tubes had cracked bases and a milky top on the valves. The tubes were listed as a new matched set/pair. The pins show usage, not bent though, one tube has a date of 08 12 and other is 09 01 and the lettering is worn out at various places. Cheers, Ok. going by what you've said, the seller shipped bad tubes. Why not just contact the seller and give them one last opportunity to sort it out. if no luck then go to the umpire. Edited May 19, 2017 by eltech
F18 Posted May 19, 2017 Author Posted May 19, 2017 This is the listing the tubes are from: http://www.ebay.com.au/itm/182542462634?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT I will upload some pictures that were sent to me. Cheers,
Jventer Posted May 19, 2017 Posted May 19, 2017 Mmmediately lodge a Paypal dispute, they will then not pay seller or take the funds back. The seller and buyer then have time to resolve the dispute. 1
F18 Posted May 19, 2017 Author Posted May 19, 2017 Some pictures, what is pictured is what I saw opened and removed from the post packaging. Apologies if pictures are too big. Cheers,
eltech Posted May 19, 2017 Posted May 19, 2017 (edited) OP has got the information so I've deleted my post Edited May 19, 2017 by eltech 1
Gordon Macfarlane Posted May 19, 2017 Posted May 19, 2017 Aus post will do nothing for 'valves damaged in transit' , trust me ,been there with a much more expensive pair of 300b's which I packed extremely well. Paypal or Ebay will be the way to go. 1
Guest Hensa Posted May 19, 2017 Posted May 19, 2017 I must say, I find it hard to believe that anyone would buy tubes from a non-recognised tube seller without asking to view photos of the actual tubes being bought. If the seller balked at such a request, it would be an easy walk-away from the purchase.
Tasebass Posted May 19, 2017 Posted May 19, 2017 1 hour ago, Hensa said: I must say, I find it hard to believe that anyone would buy tubes from a non-recognised tube seller without asking to view photos of the actual tubes being bought. If the seller balked at such a request, it would be an easy walk-away from the purchase. What Greg said. Never buy ANYTHING without accompanying images not just tubes...I have walked away from many an item recently a Rotel RB5000 power amp...i want one so bad but the seller's images were not to my liking.. Its 2017 we all have some sort of smart whatever these days.. Tase.
andyr Posted May 19, 2017 Posted May 19, 2017 4 hours ago, Hensa said: I must say, I find it hard to believe that anyone would buy tubes from a non-recognised tube seller without asking to view photos of the actual tubes being bought. If the seller balked at such a request, it would be an easy walk-away from the purchase. Maybe they were at an unBlievably low price? (Some people can't resist a bargain! ) Andy
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