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Found 1 result

  1. Hi Everyone, Got the LG 55UH652T (Ultra HD TV) over the weekend and hooked it up on the wall. Setup was a breeze and the TV connected to the wifi instantly and the picture and sound are fantastic! For the last three days, while watching Youtube or Stan for a hour or so on the TV, the app stops responding and I get "you are not connected to the internet" error. I went to network settings to see the TV is still 'connected' to my wifi but the internet doesnt work for any app including Freeview. (I checked other devices like my ipad, iphone and the wifi is working fine). I click on it, it forgets my network. I click on it again and type the password and it connects instantly and the internet on starts working fine. The router is in the same room as the TV. Its approx. 4-5 meters away with no obstruction. I called LG support today from work and they asked me to 'reset the router'. I dont understand why I have to do that as the router is working fine! They also asked switch on the personal hotspot on the mobile phone and connect the TV to that to see if it gets disconnected (I am actually trying that now). This is crap as the TV is kind of using all my mobile data!! The support rep advised if the TV wifi doesn't disconnect then there is an issue with you internet network. If not then I can call them again to request for a technician to come in. I dont feel it is correct as i have never had issues with my Internet connection (i am with Telstra). The TV is 3 days old and I hate the fact that I have to go through this..... Any advice? Suggestions? Thanks
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